The Stannah promise

We make four key commitments to all our customers to make sure that every stairlift we install lives up to our engineering heritage.

The Stannah family have been making lifts of all types for over 140 years. In 1975 we turned our attention to designing and manufacturing stairlifts and now we sell them in more than 40 countries worldwide. In 2011 we produced our 500,000th lift, which was commemorated with a visit from HRH The Prince of Wales.

We are so proud of our history and family values that we have developed the Stannah Promise as an assurance to you that we will do everything we can to live up to the family name. After all, it’s on every product we install. It’s our way of assuring you that you will receive the best products and quality of service. 

 

Our four commitments are the foundation of a promise to you – a promise to be ‘always true to our word’ 

Alway true to our word

A company you can rely on

  • If you are not happy with your stairlift in any way, we will give you a full refund, available for up to 14 days after the installation.
  • To help choose the best stairlift for you, we will provide a free, home consultation complimented by our easy-to-understand product guides.
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Good value for money

  • When we visit you for a stairlift consultation, we will provide you with a written, fixed quotation that is clear and easy to understand.
  • At a cost of around £5 per year, our stairlifts are cheaper to run than your kettle.   
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Superior service

  • Our 24 hour speedy response call-out service ensures that a locally based engineer will be available to you 365 days a year.
  • We have over 320 fully trained and accredited engineers all around the UK.
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The best quality stairlifts

  • We will design, make and install a stairlift to meet your needs and to fit your stairs perfectly.
  • Our entire range of stairlifts fold neatly against the wall when not in use.
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