Customer letters

Dear Sir

We bought a used Stannah stairlift off you and had it installed on the 1 May, Tuesday.

Would just like to say the Engineers who installed it Julian and Steve were very helpful and polite and very clean workmen and we are very pleased with the service we have received from you.

Yours faithfully

Mr & Mrs Desmond

Mr & Mrs Desmond bought a reconditioned Stannah stairlift in April 2012

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Dear Sir or Madam

Please find enclosed signed agreement, I am arranging a standing order with my bank today.

I would like to thank you for your exceptional service and communication.

Your workforce from representative, electrician and installation engineers were wonderful & efficient, kind, helpful and particularly sensitive.

Thank you so much

Marie Thresh

Mrs Thresh rented a stairlift in April 2012

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Dear Sirs

Many thanks for installing our stairlift on 26.03.12.

We are delighted and the installation was superb – not the slightest trace of upset, dust etc, and all completed before lunch.  Your installers were a model of what ‘workmen’ (for lack of a better term) should be.

Many thanks (from our legs)

Yours sincerely

Mike & Aileen Brooke

P.S.  The electrician did a first class job too!

Mr & Mrs Brooke bought a reconditioned stairlift in March 2012

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Hello Mr Stannah

I am writing to say how pleased I am with the Stannah stairlift which has been installed for me.
From the beginning when receiving the Stannah brochure and DVD, plus a courteous call from a lady from the firm to see if I had received the brochure and to say if any further help was required to contact the firm.  I appreciated this call because I do not like several ‘pressurising sale calls’ – which I had with another firm who I had contacted for a brochure.

Next visit Vince Humble who measured – particulars taken and sorted out installation dates.  This was followed very quickly by Greg Cummings – electrician from the Dunston-Gateshead Branch and Chris who installed the stairlift (also from the Dunston-Gateshead Branch).  These two young men were so pleasant, helpful and efficient that it was a pleasure to have them working in my home.

Thank you to Stannah firm for making my life easier for me – I would recommend your firm to everyone considering a stairlift.

Yours sincerely

Meriel Ripley (Mrs)
 

Mrs Ripley bought a Saxon stairlift in March 2012

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Dear Sirs

We are absolutely delighted with our stairlift and thank you all so much.

The Sales representative, Electrician and Fitter were so helpful and friendly, nothing was too much trouble.

We had excellent service from everyone and prompt response to our queries.

We can certainly recommend Stannah to everyone.

Thank you all.

Yours sincerely

Barbara M de Ville
 

Mrs de Ville bought a straight stairlift in March 2012

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Dear Mr Stannah

I would like to say how impressed I was with your Company, the installers were very polite and efficient and it has been a Godsend to me as my stairs are 90° and I have great trouble walking.

Yours sincerely

Sylvia Eyre

Mrs Eyre bought a reconditioned stairlift in March 2012

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Dear Sirs

I have delayed completing and returning the enclosed questionnaire until the stairlift had undergone “sea trials”.

I am not given to hyperbole but the whole process of the installation from initial contact to satisfactory completion was undertaken by your people and the sub-contractor with consideration and efficiency and I would have no qualms about recommending Stannah to anyone who sought my opinion.

The installation of the stairlift has provided peace of mind both for myself and family.

Nowadays it is quite rare for customers to have dealings with a company without encountering some minor irritations but the “Stannah” customer service was entirely irritation – free.  Congratulations.

Your s faithfully

M.G Gowman

Mrs Gowman bought a Stannah Saxon stairlift in December 2011

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Dear Mr Stannah

Thank you for your letter of 3 February 2012.  I have waited for a week before writing to express my wife’s and my satisfaction with our stairlift.  Within three weeks of my discharge from hospital and decision to have a stairlift your sales representative had called, and the lift was installed, which we consider good service.

Your installers were quick, clean and helpful (Julian and Steve from Newport depot) and after becoming accustomed to our personal rack-railway in a prominent position – no problem for me as an ex-railwayman – we find the lift an inestimable benefit to life in our household!  Many thanks !

Yours sincerely

G.R.Dent

Mr Dent bought a Stannah Sarum stairlift in February 2012

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Dear Patrick

Following the installation of a Chairlift at our property in Norwich, may I take this opportunity to thank you for the product and service we have received from your company.

After making the initial enquiry we arranged a home visit by your salesman who was helpful and honest.  The quotation was competitive yet fair for what I feel is a quality product.

The installation was carried out in a professional manner with the minimal amount of disruption and now fully installed has made the task of using the stairs much easier and safer.

It is reassuring to be able to deal with a company and receive service such as what we have received from yourselves for which we are grateful.

Should we be aware of anyone who requires a Stair lift, I would certainly recommend Stannah Lift Services and forward your details.

Your s sincerely

Mr L F Browne
 

Mr Browne bought a Stannah reconditioned stairlift in January 2012

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Dear Mr Stannah

I like to give credit where it’s due,  on Saturday 14th February I had a visit from your sales consultant Mr Tim Kerslake, there was no “hard sell” in fact it was the opposite, he explained everything perfectly.

On Monday 6th February I phoned him to say I wanted to go ahead with his quote, he turned up at 5pm and stayed for an hour doing final measurements.

You have a good consultant Mr Kerslake is a very pleasant gentleman.

Yours sincerely

D.E. Steen
 

Mr Steen bought a Stannah Starla in February 2012

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Dear Sir

On behalf of my husband and I, I would like to congratulate your firm, and especially the workman Steve W, who installed the stairlift, he was most courteous and conscientious of his work also in being patient in explaining the workings and making sure we understood the using of it.  It was a pleasure to try it and exciting, it’s comfortable and so quick we will certainly recommend Stannah to others.

Thank you again.

Yours faithfully

J A Bell

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FAO Mr J Mowbray

I would like to thank particularly Vince Humble for the considerable time and effort he put into the pre installation part of the service at my mothers property at (address) in the middle of last year.  The design was complicated with a couple of half landings, the staircase narrow, newel posts to be cut down and installation was required on the open side of the staircase with only a couple of mm tolerance.  Vince came back on several occasions to check measurements and clearly explain to a 92 year old lady what was going to be best for her and kept me updated on every occasion.  His service was exceptional.
This was equally matched by the installation team on the day.

Since then a few elderly neighbours have been in to try the installation out... being told by other firms that a chairlift was not possible in these houses.  I am sure they will follow this up with enquiries to yourselves.

I couldn’t recommend you highly enough.

I guess normally people don’t write in to say thanks.. but I would like you to take a couple minutes to thank Vince and the team of lads for doing a magnificent job for my mother.. which has again given her full access to her home.

Many thanks

Yours faithfully

David Pickup

Mr Pickup bought a Stannah Sofia in July 2011

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Dear Sir

I apologise for the delayed reply to your letter of the 7th inst.  I must say, I am very satisfied with prompt service I have received in the supply and fitting of the stairlift and the helpful way of your staff at all times.

I have completed and returned your customer satisfaction form.

The only fault, that has occurred, was a blown fuse.  Your service dept at Erith, were prompt in arriving, to deal with the fault and I am very satisfied with the lift and the service provided.

Yours faithfully

Sheila McCluskey

Miss McCluskey bought a curved Stannah Starla in December 2011

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Dear Mr Stannah

Ref your letter dated 21/12/11.

Your Installation Engineer did not leave a Customer Satisfaction form.

However I can state we are completely satisfied with our stairlift, and are already finding life much easier for my wife and myself.

I would also like to thank the two young men who installed the lift, they were both very pleasant and polite young men, and did a very efficient and clean job.  I am afraid you do not always get good service from some trades people, so it was a very pleasing experience to have such good service.

I will have no hesitation in recommending your company and workforce to anyone.

Yours sincerely

K Rawlinson (MR)

Mr Rawlinson bought a reconditioned Stannah stairlift in December 2011

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Dear Sir

Thank you for your letter dated 17 November 2011 and my apologies for not replying sooner.  Unfortunately your fitters did not leave a customer satisfaction form, but I would advise you that I am completely satisfied with the installation.  All involved from your Sales Advisor, Mr Peter Moore, office staff, through to your installation team were excellent in their dealings with me.

The installation team completed the job in a much shorter time that I anticipated and were extremely well mannered, clean and tidy and apart from the new stairlift I would not have known they had been in the house!  Full marks to all concerned – including the electrician.

The stairlift has proved to be of real benefit and has eased my home lift considerably.

There is one more thing you could provide me with if at all possible, and that is a copy of the A4 drawing of the staircase.  The electrician you employed left part of a copy and it tweaked my curiosity since in my working days I did a fair amount of site surveying and production of working drawings

Once more my grateful thanks to all concerned.

Yours faithfully
J M Cresswell

Mr Cresswell bought a Stannah Sarum stairlift in July 2011

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Dear Mr Stannah

I am writing to say firstly how pleased I am with my lift! – But really to say how much we appreciated the efficiency and courtesy of your engineer.

We couldn’t have had more helpful workers.

Yours sincerely

Mrs J D Holledge

Mrs Holledge bought a reconditioned Stannah stairlift in July 2011

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Dear Mr Stannah

Success!  Thank you so much for “waving your magic wand” so adroitly.  I now have my forest green upholstery, also the information “Users Guide” which arrived before your kind letter, for which many thanks.
I did mention to Jon how happy I am with my Stannah Stairlift, but I should like to take this opportunity to commend all of your Stannah team – from my initial contact at Andover.  Martine so charming, helpful and efficient followed by a visit from Adam Bowman your first rate Scottish representative.  Everything explained, questions answered clearly with a smile, and NO PRESSURE (most important!)  Then there was a joiner, next an electrician, both competent, pleasant and no time wasted.  Needless to say I was more than pleased when the most efficient installing engineer arrived with a very well constructed stair rail (or whatever!) I was most impressed by his efficiency, also explaining all the whys and wherefores” of my Stannah and how much better they are from any other anywhere.  I had a trial run when he explained most filly all the workings of my new stairlift – e.g. swivel, charging points etc etc.  “The icing on the cake” was the recent visit of your Glasgow Manager who came personally to change the upholstery.  He took the time to be assured that I really do understand my Stannah stairlift and that there is always help if I should need it.  I couldn’t be more impressed!
You are lucky to have such a great team and I’m really lucky to have my Stannah stairlift.

Best wishes

Yours sincerely

Miss W I Bayly

Miss Bayly bought a reconditioned Stannah stairlift in July 2011

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Dear Sirs

I would like to show my appreciation for the way your workers who installed my Stannah Saxon stairlift.  They were very efficient, left everywhere spotlessly clean and the work was done very quickly and would therefore like to thank them very much for their care and efficiency in their work.

Yours sincerely

Mr A W R Wheeler
 

Mr Wheeler bought a Stannah Saxon stairlift in November 2011

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Dear Sirs

Just a note to let you know how very impressed and pleased we have been with members of your company.  Yesterday, we had a Stannah stairlift installed; your surveyor, Mr Gerald Morgan and the installer, “Steve”, could not have been more helpful – the installation was carried out with a minimum of fuss.

We will be happy to recommend Stannah to any of our friends – you must be very proud of your whole team.

Yours sincerely
G.M & P.K Courtier
 

Mr & Mrs Courtier took out a rental plan in November 2011

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Dear Mr Stannah

I am writing to express my appreciation of the really excellent service I received from your engineer who arrived to fit my parents stairlift (at the above address).

Steve arrived early (was waiting for me in fact), was personable, well informed and very professional.  He was really helpful in overcoming an issue re electrical sockets, and I received update calls during the day to confirm this was resolved.

I arrived back at the house to find Steve had coordinated with the Stannah electrician and both stairlifts had been installed perfectly, with sockets fitted, and all the fittings were neat with decoration/carpets made good.

Inevitably, as with all family members where there are elderly relatives suddenly finding themselves coming to terms with major life limiting mobility issues, it can become incredibly stressful coordinating services/adaptations/aids.

The service received from Steve on this visit was a really positive experience, and I hope you would be able to convey my thanks and appreciation to him.

Yours sincerely
Theresa Donovan

Mrs Donovan bought a Stannah Saxon in November 2011

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Dear Mr Stannah

Your Newport Depot recently installed a Stannah stair lift at my house.

I would like to express my delight with the stair lift and to say how impressed I was with the way in which your engineers carried out such a prompt and efficient installation with the minimum of fuss.

Once again many congratulations.

Yours sincerely

George Williams

Mr Williams' bought a Stannah Sarum in September 2011.
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Dear Sir / Madam

May I take this opportunity to thank Stannah the company for installing a stair-lift for my use through Occup. Therapy.

Please thank the two fitters Chris and Aaron from Manchester for installing it and for cleaning up after they installed it which is such a rare thing these days.

Thanks again

Mr Ian McLaren

Mr I McLaren's bought a Stannah Sarum in July 2011.
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Dear Mr P Stannah

I thank you for your letter dated 25 July 2011, concerning the purchase of a stairlift.

I would like to thank you for the excellent service, right through from supplying the brochure to the final installation and it was all finished well within your stated time scale.

The customer satisfaction form has been completed and returned in the post.

The stairlift is operating well and it is a great help.

Yours sincerely

Peter Teverson

Mr P Teverson bought a Stannah Saxon in July 2011.
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Dear Mr Stannah

Thank you for your letter.
Since my first contact with your company and now having reached the final stage installation, I have been impressed by the courtesy and the efficiency of your staff.  Your installer Mr Wallace was extremely polite and efficient, and the operating instructions were most welcome, and enabled me to have the stair lift without difficulty.
I am most pleased with the lift and quite certain it is going to be of great benefit in the future.
My best wishes to you and your company which I trust will prosper in the years ahead.
Yours sincerely

Mr A G  Fuller

Mr Fuller bought a Stannah Reconditioned in July 2011.
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Dear Mr Stannah

Thank you for your letter of the 9th inst., and I have pleasure in confirming that your engineer installed our stairlift on Wednesday to our complete satisfaction.
We found that the engineer’s personality and approach to his job, was exactly right in as much as he was cheerful, polite and put us totally at ease.  These attributed in circumstances where elderly or infirm customers are concerned are of utmost importance.

We are totally pleased with the lift and its installation has made our lives more comfortable, even after so short a period.  No longer do I have to be pushed up the stairs by my dear husband, neither does he have to be on hand when I come down.

You mentioned a customer satisfaction form, but I do not seem to have this document.  However, I declare herewith that the chairlift itself is of an extremely high quality, the upholstery is unobtrusive and the runner sits very neatly against the wall.  The movement is smooth and stops are gentle, without jolting at all.  We are totally pleased with the purchase, and having been told that we qualify for VAT exemption, was the cherry on the cake as we had been putting off getting a chairlift for over a year.

Your representative Mr. Steve Sharp was extremely nice and did his best to put us at ease when he called.  He too, had just the right sense of humour to relieve any tension that could have been present should an elderly person be on their own.

All in all, thank you and your Staff for their attention and we look forward to the first yearly inspection, at your convenience, as well as years of comfortable use.

Yours sincerely

Joyce P.Botterell

 

Mrs Botterell bought a Straight Saxon in June 2011.
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Just a letter to say how happy we are with the stairlift, and the whole process leading up to it being installed, everything was done in a outstanding way.  We couldn’t fault a single thing.  Each person that we came into contact with was very professional.

It has made something which was a challenge and a daily struggle become much easier.

Thank you

Mr Rowles bought a Stannah Saxon in May 2011.
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Dear Mr Patrick Stannah

My wife & I have recently had a Sarum stairlift fitted on 15/4/2011.  We would like to thank you & your company for an excellent stairlift and fitting.

It has changed our lives completely & my wife is now completely independent, being able to go to the bathroom, bedrooms, having a shower as she hasn’t been able to get upstairs recently.  She has complete confidence in the chair lift.  It has also please all our family as I used to be very unstable.

If you wish to publish this letter, feel free to do so, we have no objections.

Yours sincerely

D. Peever  E.H. Peever

Mr Peever bought a Stannah Sarum in April 2011.
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Dear Mr Stannah

Thank you for your letter of the 18th April, 2011.
I have completed the customer satisfaction form but I would like to bring to your attention the pleasure I had in meeting your Sales Consultant, Mr Peter Greenhalgh.  He appeared at my door immaculately dressed and conducted the whole sales process in a most pleasant and professional manner.  He is a credit to himself and your company.  This was by far the most pleasant and informative sales experience I have ever had.
I am totally satisfied with the complete service your company had provided.

Yours sincerely

J. D. Wilson

Mr Wilson bought a Stannah Sofia in April 2011.
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Dear Mr Stannah

Thank you for your very nice follow up letter after fitting my chair lift last Saturday.

I am very pleased with the way it was fitted by your engineer, a most pleasant informed helpful person and am using it very easily indeed.  So simple no problems, it will be such a help for me.
I am so very pleased it has been fitted.  I am sure some of my elderly friends will think the same – we are all in our ‘80’s’.

Yours sincerely
Constance Cooper

Mrs C Cooper bought a Stannah Reconditioned in April 2011.
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Dear Mr Stannah

I am writing in response to your letter of 4 April addressed to my wife.  I was unfortunately in hospital when the starilift installation was made and did not have the opportunity to meet your installation engineer.
We cannot trace the customer satisfaction form to which you refer, but, of you will kindly send one it will be completed and returned without delay.

I would mention however that we are delighted with the installation which will be of great benefit to both of us.  Your engineer did an excellent job.

Yours sincerely

Gordon Preston

Mr G Preston bought a Stannah Saxon in April 2011.
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Dear Mr Stannah

Your customer satisfaction form is somehow lost but I would like to say how pleased I am with my Stannah Lift.  I was very pleased with the polite and efficient manner with which the whole exercise was carried out.  Thank you.

Yours sincerely

G Marr

Mrs G Marr bought a Stannah Sofia in March 2011.
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Dear Sir

I had a Stannah lift installed on Mar 14th.

I can’t cope with surveys, but wanted you to know that I am very satisfied with the lift and also with the gentleman who installed it.

I wonder how I ever managed without it.

Sincerely
Mrs N Clarke

Mrs N Clarke bought a Stannah Reconditioned in March 2011.
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Dear Sir

Thank you for writing to enquire about my recently acquired stairlift.  I have to say I am very pleased indeed with it, as it will prove very beneficial to me, since I am now 92 yrs of age, and quite badly afflicted with arthritis.

May I commend to you the people of your workforce who installed it.  The electricians and the installer arrived on time and carried out the work with the maximum efficiency and with minimum inconvenience to me – all in all – a great success and I thank you all.

Yours sincerely

Nora Gauterin

Mrs Gauterin bought a Stannah Reconditioned in March 2011.
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Dear Sir

I am writing regards to Stannah stair lift, which was installed on 28/3/11 the gentlemen that did this were very pleasant, kind and left the house nice and clean.

The chair lift is a godsend.  So easy to use and helpful.

My husband and I are both 80 years old this year and without this we would have had to move, we have lived here 45 years so did not want to do that.  Thank you once again.

Yours sincerely
D. Maguire

Mrs Maguire bought a Stannah Saxon in March 2011.
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Dear Mr Stannah

I would like to take this opportunity to say a big thanks for the wonderful service I have received from your company.  Mr Shane Chalkley the sales consultant who was very helpful and very polite.  What impressed me was he took the time to sit down and explain everything in pure English and at the end of the discussion he did not pressure me for a sale, he left me to have time to think about it.  As for Nick the gentleman who came to fit the stair lift he was hard working polite and took time out at the end to show me how it works and explain what to do if I was to have a problem in any shape or form.  I felt I have been in very safe hands.

The stair lift has made a big difference to my life I feel happy to go up and down stairs now.  I cannot believe what a difference such an easy idea such as a moving chair could make to my life.  I would like to say that I would recommend your company to anyone who would ask.

Yours sincerely

C E Kitcher

Mr Kitcher bought a Stannah Saxon in March 2011.
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 Dear Mr Stannah

Thank you for your kind letter of 17 February.  I write to tell you that I have returned the satisfaction form and given you full marks for everything.

Your stairlift was installed 2 weeks ago and it has made a great difference to my life.  I turned 93 recently and now I can go up and down stairs at will, instead of the struggle I had before with sticks which limited my use of the stairs to 3 times a day.

I was very satisfied by all branches of your staff and by the performance of your lift.

With many thanks to you and them.

Yours sincerely

Steven MacKenzie

Mr MacKenzie bought a Stannah Sarum in February 2011.
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Dear Marilyn Cannard

It is now nearly two months since we had your lift installed, and I am writing to say how much it is appreciated by my wife.  She was having increasing difficulty getting up stairs, and the lift is a tremendous boon to her.  We accepted your quote since it seemed very reasonable, you included the electrical installation in the price, and gave a longer guarantee.  We joke that the cost of the lift was just less than we paid for the house, but that was in 1960!
Your workmen were totally competent and did the installing with minimum fuss.
We are very pleased and have commended your lift to some other friends.
With many thanks

Alison and Frank Finney

Mr & Mrs Finney bought a Stannah Saxon in November 2010.
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Dear Sir/Madam,

I wish to convey my gratitude and deep satisfaction to the people who called into my property to install a Stannah Stairlift on behalf of Calderdale Council.

Three members of your staff, called on me at different times, namely an electrician, a joiner and an installer/demonstrator. All of them went about their work quietly, efficiently, left the property absolutely spotless and all are highly commendable.

With my deepest gratitude.

Yours very sincerely,

Pete Meakins.

Mr P Meakins bought a Stannah Straight Reconditioned in March 2011.
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Dear Mr Higgins,

I am at a loss for words, to let you know what a relief and comfort you have brought to my family.

My great uncle (Mr Peter Meakins) is a very dear member of our family that has been struggling to maintain independence and quality of life that he should be allowed to have. He has been
unable to use the stairs in his home for quite some time. Having the Stairlift will have an overwhelming effect on Peter’s life and help him enormously.

I really appreciate the professional, caring and considerate way you dealt with him. Your assistance has been invaluable throughout the preparation and installation of his Stannah Stairlift.

In this day and age it is becoming increasingly harder to find quality products and diligent
craftsmen, but you certainly made sure that everything had been well thought through, planned and carefully explained. You were meticulous right down to the last detail. This is a superb illustration of how things should be done and the performance of the installers was second to none. A truly first class service that exceeded all expectations!!!

This letter is simply to show the appreciation and gratitude that you and the Stannah Stairlift installers deserve for the exemplary work and courteous behaviour you provided.

I only hope that Calderdale council will continue to provide this standard of service to the elderly for many years to come and you should be proud of your contribution to society.

Thanks again for your support, dedication and outstanding work.

Yours Sincerely,

Mrs Sue Ross in behalf of Mr P Meakins

Mrs S Ross bought a Stannah Straight Reconditioned in March 2011 Mr P Meakins purchased this stairlift.
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Dear Sir,

We have recently had one of your stairlifts installed in our home, and it would be remiss of me if I did not write thanking the workmen for their kindness, cleanliness and expertise in their work and it is a pleasure in this day and age to do so.

Thanking you once again.

Yours sincerely.

Patrick Raleigh

Mr P Raleigh bought a Stannah Saxon in February 2011.
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Dear Mr Stannah,
Many thanks for your letter of the 11th February. To receive a personal letter from a director of so extensive and long established a firm is an old fashioned courtesy which my husband and I – born when manners mattered – appreciate very much!

Of course we realise that in these days such a large organisation could not be run without the use of all the impersonal electronic aids available. However, the personal touch, where possible, is most welcome (especially to folk of our generation!).

Yes, I am very satisfied with the stair lift, it is easy to use, good to look at and is making life much easier for me!

Your sales consultant, electrician and installer were all pleasant and efficient gentlemen. It seems that your installation engineer omitted to leave a customer satisfaction form but we found a screwdriver under our bookcase at the foot of our stairs which must be his and we should be happy to return this tool if anyone is coming this way.

Forgive my delay in replying to your letter but we are fighting rather unpleasant colds at present!!

Yours truly,

Molly A. Collyer

Mrs A Collyer bought a Stannah Saxon in February 2011.
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Dear Mr Stannah

Very recently I bought a STANNAH STAIRLIFT, your ref 124503 of 18-10-2011.  I felt I must write to you in addition to having filled in a satisfaction report, the reason being it has been so refreshing to deal with a firm that appreciated what I call OLD FASHIONED VALUES, superb service with a first class product.

I phoned for a brochure which arrived the next day.  Having read this, I phoned STANNAH which was on a Friday, and it was arranged for your representative to call on the Monday at 12.00.  That morning we had snow, so I thought that would be it for the day.  At 12.00 the door bell rang, and I was introduced to what I consider to be the most efficient salesman I have met for many years.  Every question I asked was answered perfectly, and there was no high pressure.  His Christian name was NIGEL, and I must congratulate you for sending someone who has restored my faith in British firms.  Being in the footwear trade most of our manufacturers have gone.

Having decided to order what was recommended, Nigel said he would make arrangements regarding the electrician, and this would take place at 10.00 a.m. on Wednesday.  10.00 a.m., the door bell rang, and two gentlemen started work having removed their shoes and put slippers on.  The wiring was so neat, and they left after doing a perfect job and not leaving one speck of dirt anywhere.

Next, the lift, this would be put in on Friday morning starting between 8.30 and 9.00.  At 8.50 the door bell rang, and the same fantastic standard of service, with a perfect demonstration after the fitting, and from that moment on we have been delighted with our STANNAH and also delighted to tell all Ambleside that at last we have found a firm that knows what SERVICE means.

I think I saw you advertised taking SERVICE TO ANOTHER LEVEL, I think this should read taking SERVICE TO THE HIGHEST LEVEL, which is what you have done.

Please thank all concerned in your organisation.

Yours sincerely

MALCOLM TYSON

Mr M Tyson bought a Stannah Sofia in January 2011.
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Dear Mr Stannah

Thank you for your letter of 17 January 2011.

So far everything is entirely to our satisfaction.  The stairlift was quickly and efficiently installed and although we didn’t receive a customer satisfaction form I can confirm the stairlift has operated without any problems.  I’ve withdrawn all my reservations about having a stairlift.

Yours sincerely

C.J.Messer

Mr C Messer bought a Stannah Saxon in January 2011.
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Dear Sir

Last October 2010, I had a new Stannah stairlift fitted in my home.  The gentleman that represented your company was Mr Gilbert McDonald.

He was extremely professional and helpful in his advice and had a very pleasant manner.  Also, the engineers who completed the installation of the stairlift, these included carpenters, electricians and fitters, were all equally as efficient.

I would like to thank you and your staff for your service and would like to wish you all happy and prosperous new year.

Yours sincerely

Mr Smith bought a Stannah Sarum in October 2010.
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Dear Mr Stannah

I thank you for your letter of the 9th enclosing the warranty certificate and receipted invoice.  I must congratulate you not only on the actual stairlift but on your staff.

From the time I contacted Paul Stevens who explained everything and gave me a quote I was not pestered to place an order.

My daughter brought me to Andover to see and try the different lifts.  Reception and Gemma were kindness itself and I could take my time “riding” the lifts.  I came away knowing what I favoured including the upholstery colour.

My mind was still not made up for a few weeks and then I contacted Paul again to place an order.  He actually came the same day as he was in another part of Dorking.  He took the required measurements, completed the order form and I paid the deposit.

From that moment I was kept informed of delivery etc and what to expect.  Everything went like clockwork – The electrician and installers were very efficient and I tested the lift.

Now I wonder why I struggled so long before making up my mind.  It felt like giving in.
Life is so much easier now.  Thank you all so very much.

Yours sincerely
W.A.Daniell (Mrs)

Mrs Daniell bought a Stannah Sofia in December 2010.
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Dear Sir

The purpose of my letter is to thank you for the service you have provided to me and my wife.  The stairlift is a fine piece of engineering and works perfectly; it runs as smooth as silk.

However, what I would like to stress is our appreciation of the help and kindness shown to us by all of your staff who we had the pleasure of coming in contact with throughout the whole of our negotiations and installation, starting with Chris Leather and then your Office staff who made all the arrangements with me on behalf of the Electrician, Joiner and your Installers.  They were first class, every one of them arrived on time, this was important to me because of my wife’s disability.
Everyone was genuinely helpful and kind, and that means a lot to anyone in our situation.

Yours faithfully

Alan Staton

Mr Staton bought a Stannah Sarum in November 2010.
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Dear Sir

Thank you for your letter of Sept 23rd re my Stannah stairlift.

You mention the customer satisfaction survey.  However I was not given one.

I would like though to say I was very satisfied with the service I received throughout.  Starting with Peter Greenhalgh the Sales Consultant who also took time to speak to my son in Dorset and answer is queries on my behalf.

Both the electrician ‘Peter’ and the plumber ‘Dave’ worked very hard and left everything tidy.  Finishing with the installer ‘David’ who explained everything satisfactorily.

So, I thank you for your A1 Service.

Yours sincerely

S Farrington

Mrs Farrington bought a Stannah Saxon in September 2010.
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Dear Mr Stannah

Thank you for your letter of 27th October, following the installation of my new stairlift.  I am pleased to confirm that we are completely satisfied with the chair and really appreciate the benefit that it provides.

We are particularly grateful to Jo Passalacqua, the Sales Advisor, who was so helpful and carefully explained all aspects of the models available.  As a result, her comprehensive advice enabled us to decide and place an immediate order.

The Engineers who did the installation, were efficient and tidy in doing so and very helpful and considerate in explaining the practical operation of the stairlift before leaving.

Thank you and your staff for the excellent service we have received since our initial enquiry about a stairlift, everyone has been most helpful throughout.

Yours sincerely

PM Davies (Mrs)

Mrs Davies bought a Stannah Sofia in October 2010.
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Dear Mr Stannah

I am writing to express our satisfaction with our new Stannah stairlift.
We travelled from Cardiff to your factory in Andover to see the various lifts available before making a decision.
Your staff were very helpful and Jay Norton who visited us a day later was also a credit to your firm.  The installation was done by a young man called Julian.
He was extremely efficient and courteous.
The stairlift was installed without any fuss or disturbance.  Having installed the lift Julian was very explicit and patient in showing us how to use it.  Although at present we are very mobile we are very pleased indeed with our new purchase and congratulate you on your excellent staff and efficiency.

Yours sincerely

Muriel & Douglas Lewis

Mr and Mrs Lewis bought a Stannah Solus in October 2010.
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Dear Mr Stannah

Thankyou for your letter and invoice for the stairlift we had installed on 28/9/2010.

We were not given a customer satisfaction form to fill in.  However, we are delighted with our Stannah stairlift, which has made a wonderful difference to our full use of our home.  We shall certainly recommend Stannah to anyone we know who is considering a stairlift.  We were dealt with so promptly after my ‘phone call and Chris Newman, who came to discuss it with us, was so pleasant and caring and explained everything to us, patiently, in full details.

The electrician, who moved sockets for us and the installation engineers, could not have been more efficient, polite, and thorough both in installing the lift and making sure we understood how to use it safely before they left.  Thankyou again, most sincerely.

Margery K Jagger

Mrs Jagger bought a Stannah Sarum in September 2010.
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Dear Sirs

On behalf of my wife and myself, I would like to sincerely thank your firm for the exemplary manner in which you handled the recent fitting, and then removal of a stairlift at my home.  Your excellent installers on both occasions were absolutely expert and quick.  Your lady on the phone (Tracy) was very friendly and extremely helpful.  Finally Mr Proctor was first class in the way he understood and finalised the problem.  You should be proud of your excellent staff who epitomise your heading as a real family business.

Wishing you continued success.

M Plainer

Mr Plainer bought a Stannah Reconditioned in October 2010.
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Dear Chairman,

I am writing to commend your representatives who have recently been involved with the installation of a Stannah Chairlift at my home.

Their professionalism, efficiency and demeanour were a pleasure to experience and they are indeed a great credit to your company which has the highest reputation for the excellence of your product.

I felt that you should be made aware of this.

Yours sincerely

WB Peeling

Professor Peeling bought a Stannah Sofia in October 2010.
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A note to thank you and your organisation - I met your Consultant Mr McDonald on 24 Sept at the above with my sister Miss C M Hall.  I ordered then, your carpenter and electrician and installer concluded 1st Oct and Mr McDonald helped CMH understand the system better on 2.10.

Pretty good I think.

Sincerely

Michael Hall

Mr M Hall bought a Stannah Saxon in October 2010.
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I would like to thank Stannah for putting in my stairlift, and for giving me back my independence in the comfort of my own home.  I am 72 years old and haven’t been able to climb the stairs for over 9-10 months, I can’t believe the difference a stairlift can make, but believe me it does it’s wonderful.

Please thank all staff involved and fitter who installed it thank you so much.

Yours sincerely

K Wellington

Mrs K Wellington bought a Stannah Saxon in September 2010.
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Dear Sir / Madam 

This letter is being written on behalf of my mother.

Just a word of thanks for the thorough and professional approach regarding the stairlift which was recently fitted to my mothers house.

I was in attendance when your salesman, Colin Norris, called on 14-6-10 and was most impressed with his sales approach.  He gave us the options, facts and prices and left the decision to us, which was fine.

When the stairlift was delivered and fitted on 24-6-10, my mother found the engineer, Mark from your Norwich depot, to be very friendly and efficient.

Overall, we feel that having the whole job completed within 9 days of the order being placed was very commendable and we would have no hesitation in recommending Stannah Stairlifts to other people.

Thanks again,

Yours sincerely

Neville May

Mr N May bought a Stannah reconditioned in June 2010.
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Dear Mr P Stannah

Please accept my most sincere apologies for the delay in replying to your gracious letter of 20th October.  I have been rather indisposed – however thankfully, much better now.

I cannot recall receiving a customer satisfaction form – please blame no one – it may be my mistake, of so, then again I apologise.

Mr P Stannah I am thrilled with my stairlift, which is a magnificent example of precision engineering.  I now have the freedom to go up or downstairs without sitting for up to an hour, filled with dread at the thought of so doing!  It has changed my life at home.  Thank you.

I would also like to compliment your staff for the courtesy and service I received from the moment I placed my order, Jenny who kept me informed at all times, and your engineers, who also clearly explained and demonstrated the chairlifts functions.

You should indeed be proud of the quality of your products and service which I am sure must be attributed to your being a family run company.

In closing, may I also thank you for the discount given, entirely unexpected, although greatly appreciated.

Mrs D Clark bought a Stannah Sarum in October 2009.
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Just a note to thank you for your letter dated 22nd July, 2010.

We are very pleased with the stairlift, as my Husband can now get up and down stairs without the struggle we’ve been having for weeks to get to bed and get up.  It is an absolute God send.  Should have had it fitted months ago.

I don’t remember having a satisfaction form to fill in.  The 2 young men who fitted the lift were very clean and tidy workmen and they did a good job.
Everything is working O.K.

Many thanks

Yours sincerely

G Fry (Mrs)

Mrs G Fry bought a Stannah Sofia in July 2010.
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Dear Mr Stannah

A customer satisfaction form was not left by your engineer.

Everything was carried out to my complete satisfaction and I am indeed enjoying the benefits of a stairlift.  I would like to say I was extremely impressed with the speed, efficiency and excellent service of your staff and company.

Thank you

Yours sincerely

SV Jury (Mrs)

Mrs S Jury bought a Stannah Saxon in August 2010.
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Thank you for your letter of July 1st, 2010.  I am pleased I chose a Stannah stairlift in preference to a cheaper one from another firm.

I have been using it since it was fitted and am now able to sleep in my upstairs bedroom which I haven’t been able to do for the whole of this year and also I am able to use my bathroom.

I was very impressed with the installation and the people who fitted it in such a short space of time.

With every good wish for the future

Yours sincerely

Harold Gehlcken

Mr Gehlcken bought a Stannah Reconditioned in June 2010.
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Dear Sir

Thanks for your letter dated 29 June 2010 concerning stair lift we had installed on 28th June 2010.
The lift complies with everything your surveyor, Jo, described and my wife (90 years of age) and myself (92 years) think it is one of the finest things we have purchased for years.
So far, the lift works perfectly and we are so pleased with our choice.
In our opinion we are completely satisfied in every way, even though we have only had the lift, so far, for two weeks.  The electrician and installing engineer carried out their work efficiently and explained everything we needed to know.
Once again, many thanks to you and all your staff involved.

Yours faithfully
A.C.Scholes.

Mr A Scholes bought a Stannah Reconditioned in June 2010.
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Dear Directors

Thank you for your letters of 1st and 23rd April 2010.

We have returned the questionaire that was included with the instruction booklet, by seperate post.

We are very satisfied with the stairlift and much impressed with all concerned with the installation - your Branch Manager at Crayford; and the comprehensiveness of the instuction booklet.

Our Son-in-Law who did all the arrangements and phone calls for us, said he was most impressed with the efficiency and courtesy of all members of your staff.

We are now using the stairlift and find it most useful.

Thank you for all your help

Yours sincerely

Grace and Tom Chatfield

Mr & Mrs Chatfield bought a Stannah Saxon in April 2010.
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Dear Sir

I have recently had a Stannah stairlift installed, which I find a great asset, thanks to a Stevenage Borough Council Grant, also new bannisters had to be fitted.

I must congratulate the carpenters and the painter for their excellent workmanship.

Will you please pass this on to Steve Sharp, who made this all possible

Thank you

Yours sincerely

B Cox (Mrs)

Mrs B Cox bought a Stannah Sarum in March 2010.
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Dear Sir

Just a few lines to thank you to fitting our stair chair which we are very pleased with.

I would also like to thank the boys who worked to hard and clean I can recommend you to any one.

I have having points from my husband every time I use it getting better each time.

Thanking you once again

C Jones

Mrs C Jones bought a Stannah Sofia in March 2010.
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Dear Sir

Thank you for sending me your Electrical contractors certificate.

I apologise for not writing to you sooner to tell you the installation of the stairlift has been wonderful for me and life is so much easier – thank you.

Please thank the two men concerned with fitting everything. They were kind and helpful and kept the house spotless!

Yours sincerely

B Roberts

Mrs Roberts bought a Stannah Saxon in January 2010.
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To all employees of Stannah Stairlifts

A little thank you to you all for the wonderful service that was given on arranging and fitting of my stairlift.

I can’t believe the difference it has made to my everyday living, it has certainly made things easier for me.

Thank you to the men who fitted the lift.

Mrs R Doherty

Mrs Doherty bought a Stannah Sarum in February 2010.
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Dear Mr Patrick Stannah

Thank you for your letter of 3rd instance which is appreciated.

I am very pleased to be able to report to you that the whole project, which was not one of the simplist installations, was carried out professionally and all involved were courteous and hard working completing the contract without a hitch.

As far as my wife is concerned the relief was immediate and the lift allows her to access the first floor more frequently than she was able to before.

We would have no problem in recommending Stannah to anyone.

Yours sincerely

K.R. Felce

Mr Felce bought a Reconditioned curved in December 2009.
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We are very pleased with our Sofia stairlift installed last Friday by your engineer, Mr Pluples; he did a first class job and was very helpful.  Your Sales Consult, Mr C Hannan equally went to a lot of trouble explaining all about stairlifts; both your colleagues gave us excellent services and we feel we shall benefit greatly, already I have been able to move downstairs during the day and dress normally and my wife has no longer to go up and down stairs many times a day.

J Spencer

Mr J Spencer bought a Stannah Sofia in November 2009.
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Dear Sirs

Many thanks for the stair lift its great!

I feel I must thank all the staff who installed it, right from the start the electrician carpenter and plumber were very polite and efficient:  I must confess that half way through the installation I was wishing I had not started it!
Anyway I need not have worried, all went well thanks to the efficient staff.

Yours sincerely

Joyce Silvester

Mrs Silvester bought a Stannah reconditioned curved in October 2009.
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Dear Sirs

We have recently had a stair lift installed by your Company, from the day I telephoned to make enquiries to completion was less than a week, we thank you for an excellent service.
It was really appreciated as my husband had a bad fall the previous week and was finding it very difficult to negotiate the stars.

From the time I telephoned making enquiries to the completion we had polite, friendly service from all concerned, everything was left clean and tidy at the end we were very impressed.

Thank you for your follow up correspondence.

Yours sincerely

Jean & Douglas Ridgley

Mrs J Ridgley bought a Stannah Sofia in September 2009.
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Dear Mr Stannah

I thought I would write to tell you of my good experience with Stannah’s service on the above contact.

My first contact with Stannah was in March when I took my mother, who is 91 and has great difficulty walking as a result of severe arthritis, to your site at Gateshead so that she could experience a stairlift at first hand and overcome her innate suspicion of them.  We saw one of your supervisors who talked her through the stairlift operation with great sensitivity and understanding of her fears.

On 23rd July, a contract was placed with Stannah for a stairlft at her above address.  The Contact in Stannah was Chris Mutch in Manchester.  I asked him whether it would be possible to fit the lift during the week of the late summer public holiday to fit in with my own stay in Newcastle supervising building work at my mother’s house necessary before the lift could be installed.

In spite of the very short timeframe, Stannah managed to supply and fit the lift on the 4th September.  The installation team was very good indeed and the installation was completed and my mother trained in its use without fuss.  To everyone’s credit, she uses the lift frequently and without any difficulty.

Please pass on my thanks to all concerned.

Yours sincerely

K Richardson

K Richardson bought a Stannah Sofia in September 2009.
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I just wanted to write and express my appreciation to you for the professional and prompt service that you provided in relation to installing the stairlift.

The process from start to finish was excellent from a Customer Service perspective and given my husband was reliant on a 'quick installation date', to enable him to return home from hospital following the fracture of his hip - you did not disappoint and the installation Team who fitted the lift are a credit to your Company.

Thanking you again.

Yours sincerely

Anne Pryme

Mrs Pryme bought a Stannah Saxon in August 2009.
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I enclose the completed Survey form following last week's installation at Horndean.

I would also like to express both Dr Greens and my grateful thanks to your firm for their handling of the whole purchase and installation, but particularly to the installation engineers who we thought were wonderful.  Nothing was too much trouble and their care and attention to Dr Green's questions and worries was way above the 'Very satisfied' tick on the survey form box.  Although Dr Green has been with us in South Wales for the past week I was amazed how quickly she picked up how to use the stairlift on the day of installation and must show the effort you have put into the design to make is so easy to use.

Once again our very grateful thanks for a job well done.

Yours faithfully

David JW Vaudin

Dr Green bought a Stannah Sarum in August 2009.
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I thank you for all the information re my stairlift, so this is just a little note to say I am already feeling the benefits.

I would like to thank Mr Chalkley and Nick your engineer for making everything go so smoothly, my son was also impressed.

No dreading now the thought of the stairs to climb (after the 10 o'clock news).

Sincerely

Enid J Masterson

 

 

Mrs E J Masterson bought a Stannah Sofia in July 2009.
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Just a quick thank you for the excellent service you have just provided me with regarding the installation of my new stair lift.

From the initial contact by your customer service representative and subsequent visit by your Sales Consultant Mr Chris Hannan to the day of delivery and fitment by your installation engineer the service your company has provided has been excellent.  I will have no hesitation in recommending your company to friends and family.

Once again many thanks.

Yours sincerely

D.D. Taylor (Mrs)

Mrs D Taylor bought a Stannah Saxon in June 2009.
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On Tuesday April 28th one of your electricians came to install electric for a Stannah chair lift.

I would like to say he was an excellent work man - he was quick, quiet and was very good and I wish to give my sincere thanks to your firm for a good job well done.  And especialy your electrician who cleaned up after himself - (I'm sorry I didn't ask his name).

With my sincere thanks once again.

Yours

Joan Mohn

Mrs Mohn bought a Stannah Saxon in May 2009.
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On Tuesday May 5th John Moores installed a Stannah chair lift at the above address.  I would like to say how pleased we are with the chair and to say Mr Moores was one of the best workmen we have known.  He was on time and worked hard all the time he was here, and made a thorough job of cleaning when finished.

Please forward our thanks and congratulatulations to him.

Yours truly

Joan Mohn

Mrs Mohn bought a Stannah Saxon in May 2009.
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On May 1st this year 2009 I had one of your stairlifts installed.  I give the utmost praise to the men that fitted it (Steve and Julian) with best professional pride.  I may add cleanliness and courtesy a job well done.

Yours sincerely

Mr Fawke

Mr Fawke bought a Stannah Sarum in May 2009.
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I would like to take this opportunity, following our previous telephone call, to thank you for your re-scheduling of the installation of my "Stair Lift" at the above address.  And, I hope you can pass on my thanks to the "whole" of the Stannah team involved, the joiner, electricians, and not least the installation engineer, who all conducted there selves with complete professionalism, courtesy, and help towards my wife and myself.

The "lift" has proven over the last few days, to have changed what was becoming an increasingly daunting task into a much more manageable one. 

Once again, thanks to all and should you require any further information please do not hesitate to contact me.

I remain, Yours sincerely

David Montgomery

Mr Montgomery bought a Stannah Saxon in May 2009.
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Thank you for sending me receipt for stairlifts, and I would like to thank you also, for the efficient way your colleagues worked hard to put my new stairlift in.

They did a very good job and I was very pleased.

I apologise for the late reply, but have been in hospital having an eye operation, thank you again for a job well done!

Yours sincerely

Mrs L C Page

Mrs Page bought a Stannah Saxon in January 2009.
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Dear Mr Stannah

May I please make the following comments regarding my recent purchase of a stair lift from your company.

My first contact by telephone was very good, your staff so helpful and explaned in detail and answered every question.  Arrangement was made for a sales consultant to contact and visit.

Miss Jo Passalacqua came and how I envy you, I have been in sales for all of my business life and this young lady impressed me with her knowledge of the product her respectful manner and her kindness in explaining things to us two 'oldies'.  After consideration I telephoned her and placed my order.  A further visit was made by her and detailed measurements were taken again she was so helpful.

Several days later I was advised of a firm delivery date and on this date your installation crew arrived.  The complete stair lift fitted in record time and everything cleared up and before leaving they both made absolutely sure that both my wife and me understood completely every detail of working of the lift.

I confirm that it was an absolute pleasure to have these two gentlemen working in our home.

Well done with staff like this you can only but succees.

Finally the lift is working like a dream.

Your sincerely

John and Jill Morphey

 

J Morphey bought a Stannah Reconditioned in March 2009.
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I felt I had to drop you a note to thank you for sending Keith to put my stairlift in on Friday 13.02.09.  He is a credit to you, I wish we had more hard working men like him.

I was a bit nervous of the lift at first, he was so nice, polite and understanding and now I love my stairlift, thank you.

Yours sincerely

Mrs Catherine Glover

 

Mrs C Glover bought a Stannah Saxon in February 2009.
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On the 20th of this month, one of your engineers came to install a chair-lift in my home.

I am writing to say "Thank you" as your team of workers did a very efficient and clean job, in a very polite and caring manner.

Thank you

Yours sincerely

M Roberts

Mrs M Roberts bought a Straight Stannah Stairlift in November 2008.
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My Wife and I, write to express our gratitude and appreciation to everyone involved in the preparation,  delivery and installation on my new stairlift.

Please pass on our thanks to the salesman, carpenters, electrician and fitters who all arrived on time and were courteous and very efficient.

Their standard of work has been excellent and they all deserve recognition of this fact.

Many thanks again.

John M Jennings

J M Jennings bought a Stannah Sarum in November 2008.
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I would like to thank every one of your representatives for their outstanding service.  Stuart Thomson who came to show us the product and was so helpful in getting us an installation date.  Louis, the electrician, polite tidy and very efficient.  And on the 'Big day' Steve and 'mate' to fit our new 'Stannah' with care and professionalism.

It has changed my husbands life.  He can now be independent on the stairs without me behind him, worrying, in case he falls!

Thank you and God Bless Stannah

Yours most sincerely

Patricia Chaimberlain

P Chamberlain bought a Stannah Reconditioned Curved in November 2008.
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Just a note to say thank you for installing your model 260 stairlift at the above address on 3rd Nov 2008.

We are very pleased with all the stairlift features, especially the lovely ample sized chair, the upholstery and the controls.  The workmanship of the guide rails and their supports is also very neat.

Your engineers, who fitted the stairlift (Keith and Peter) did a great job and left everything neat and tidy.  The same remark applies to the engineer (named Bob) who was responsible for electrics, he also left things neat and tidy.  All three engineers are to be commended.

I unfortunately have lost sight of my main point of writing.  It was, receiving on 5-11-08, a document from your firm, giving an extended 10 year guarantee on the stairlift, which is just wonderful, as is the stairlift user guide.

Thankyou

Yours Faithfully

Mr & Mrs T McLean

T McLean bought a Stannah Sarum in November 2008.
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I would like you to know how much I appreciated the work of the two young men Darren and Scott, who installed my stairlift last Wednesday 8th October.  They were both courteous, kind and very pleasant!

I was amazed at their efficiency, speed and tidiness - what more can I say.  It was finished in around one and a half hours and they were a pleasure to have around!  As was Ben Stobart who measured and arranged it all.

I knew a family firm should be the better choice - and Stannah has proved me right!

Congratulations.

P.S. It would be nice to have your comments!

Mrs W Magin bought a Stannah Reconditioned in September 2008.
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It is with much pleasure that my wife and I write to congratulate you on the stair lift and the team of men responsible for fitting it.

From the initial meeting wiht Mr. Greenhalgh, at which time he advised us of our requirements, through the electrical works, the joinery and followed by the efficient installation, we thank you.

It is a pity that all British workmen could not be educated by your organisation.

Should your company require a local demonstration or a referee, please do not hesitate to call us.

 

Mr & Mrs Collier bought a Stannah Saxon in September 2008 .
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On the 3rd Sept 08 a young engineer came to install the above no stairlift.

The reason for this letter is to congratulate you on the young man you sent. He was conscientious, kind, and very polite, in fact. Excellent in every aspect.

When he had left there wasn't a speck of dust or dirt anywhere, something one appreciates at 83yrs and unable to walk. He is definitely an asset to any company he works for, in fact a gem.

Thank you.

Mrs G Howlett bought a Straight Stannah in September 2008 .
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Having enjoyed the use of my new 'Solus' stairlift for the past seven days, I wish to express how pleased I am, and certainly one of my better 'investments'.

Please thank Mr. George Hughes for his expert skill and workmanship. It was certainly a pleasure to welcome him in to my home.

My thanks also to Sam the electrician for his neat work.

Mrs Burton bought a Stannah Solus in July 2008 .
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I wish to thank you for the excellent service in the installation of my stairlift, it is much appreciated.

F E Walpole bought a Stannah Saxon in May 2008 .
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I am writing on behalf of Mr Power who wishes to thank your company for the excellent service in provision of the Stannah 260.

We had previously quite an old secondhand Stannah which only travelled the straight run of stairs and now Mr Power is very smoothly elevated and to his delight (and much to need) turned to step off on the landing level. I must mention Sean's pleasantness, obvious exact measuring and planning; the Electrician whose visit was also enjoyable in that Mr Power's had previously been a tradesmen in the electrical industry for many years and then the efficient removal and installation of the new 260 by David & Gary. All very conscientious representatives of your company — thank you.

Mr M Power bought a Stannah 260 in March 2007 .
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We have recently had a Stannah Stair lift installed and we would like to express our thanks to your staff, all of whom dealt with us in an excellent manner. The stair lift itself is working perfectly and after seeing and experiencing ours my wife's sister […] has also had a Stannah installed and she too is very happy.

The cost was a little more than we had expected but we went to the market leaders, bought the best and are happy with the product and the way it was installed.

Thank you to everyone who was involved.

Mr D Friar bought a Stannah Saxon in March 2008.
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I am writing to say, "thank you," for the speed and efficiency in dealing with our request for a stairlift. It has certainly made the job of going up and down the stairs a lot easier for my elderly mother.

The gentleman who installed the stairlift, George Hughes, even rang us the day before coming to confirm his time of arrival. When the stairlift was installed Mr Hughes was very thorough and no mess was left behind. He spent time with both mother and myself, showing how the lift worked and what to do if there were any problems.

All in all, the whole experience of dealing with Stannah has been a very positive one. I would certainly recommend your company to anyone who was thinking of getting a stairlift.

Mrs Waring bought a Stannah Solus in March 2008.
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