Aftercare, always available
We have our own 24 hour call centre, so you can always speak to someone from Stannah, every day of the year.
All new products come with a two year warranty and two free service checks, if you have purchased your stairlift with the aid of a grant or through a third party then the warranty period may differ. Reconditioned stairlifts are covered by a one year warranty and one free service. When your initial warranty runs out, you can take out the Stannah Service Contract, and be sure that your stairlift will receive the maintenance it needs for a long and problem-free service.
Removal and Re-use Scheme
At Stannah, our end to end service means that when you no longer require the use of your stairlift, we can remove and dispose of it in accordance with national environmental standards. If your stairlift was new and is less than four years old, or if it was a reconditioned product and is less than two years old for a curved model and one years old for straight, we may be able to offer you a nominal payment – as long as the stairlift is in good condition and was regularly serviced by Stannah. Due to cost of removal, reconditioning, storing, testing and redistribution, this buybackpayment may only be around 5 -10% of the original price paid. For full details of the removal and re-use scheme please call our Removals Team on 01264 384 763.