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Aftercare

At Stannah we understand the importance of peace of mind and in the unlikely event you need assistance with your stairlift or homelift our nationwide teams of locally-based service engineers are on standby 24 hours a day, every day of the year.

Comprehensive warranties for peace of mind

We offer comprehensive warranties with all new and reconditioned stairlifts and our homelift products. All our new stairlifts come with a 2 year warranty and include 2 free annual services; our reconditioned stairlifts come with 1 year warranty and 1 free service. Each homelift comes with a 2 year warranty and includes 2 free service visits. Our warranty service includes:

  • Planned maintenance visit/s
  • Priority access to our breakdown service, 24 hours a day, every day of the year.
  • Most replacement parts needed due to normal wear and tear.
  • Call outs due to product break downs (please note call outs due to misuse, accidental damage or other circumstances beyond our control will be charged – see T&Cs for more information).
  • Reduced rates for any work not otherwise covered

Service contracts to keep your stairlift in first class condition

If your stairlift or homelift warranty is due to end, your local service branch will be in touch with details of our service plans. We offer two service plans to keep your mind at ease and your stairlift or homelift working to its full potential.

3* service contract

  • Planned maintenance visit/s
  • Access to our breakdown service, 24 hours a day, every day of the year
  • Reduced rates for call outs

5* service contract

  • Planned maintenance visit/s
  • Priority access to our breakdown service, 24 hours a day, every day of the year.
  • Most replacement parts needed due to normal wear and tear.
  • Call outs during office hours to product break downs (please note call outs due to misuse, accidental damage or other circumstances beyond our control will be charged – see T&Cs for more information).
  • Reduced rates for any work not otherwise covered

Please see our service contract terms and condition for full details. Your local service branch will be happy to answer any other queries you may have.

If you should need to contact us to arrange for an engineer to visit and service or repair your stairlift or homelift, please contact your local service branch for the fastest possible response – you can find their number below. Remember, we can repair and service all makes of stairlifts and homelifts, not just our own Stannah models.

What if I don’t have a service contract?

Our service contracts are the most cost effective way to ensure the maintenance of your stairlift but we can still help even if you aren’t a registered service user. Give us a call to discuss your requirements and we’ll be happy to give you a quote.

What if I no longer need my stairlift?

At Stannah, our end to end service means that when you no longer require the use of your stairlift, we can remove and dispose of it in accordance with national environmental standards in our removal scheme. Call our customer services team on 01264 384763 to find out more.

What if I am moving house or redecorating – can I take my stairlift with me or take it out while I am having work done?

Depending on what kind of house you are moving to you may be able to take your stairlift with you. If you have a straight stairlift and your new house also has a straight stairs, providing your rail is long enough it should be relatively simple to do. For a curved stairlift we would have to remake a rail but it would be more cost effective than buying a new stairlift altogether. We also offer a service where we can remove your stairlift temporarily to allow for new carpet to be laid or extensive redecoration work to be done. Our customer service team on 01264 384759 will be happy to advise you.

Find your nearest service centre

Find your nearest service centre

Contact us today and speak to a member of our customer service team who will happy to advise you.

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