Aftercare & Buybacks

14 Day Money Back Guarantee

At Stannah we are so confident that you’ll be happy with our products and services that we offer customers a full refund up to 14 days after the stairlift has been installed.

We pride ourselves on the quality of our products so if you are not completely satisfied with your stairlift, you can simply ring our Customer Services Department in the first instance on 01264 384759 and quote reference 1400.

Any written correspondence can be e-mailed to customer.contact@stannah.co.uk or sent to Customer Services Department, Stannah Lifts Services, Watt Close, East Portway, Andover, Hampshire SP10 3SD.

Full details and terms and conditions of the 14 day money back guarantee. This offer is not available in Northern Ireland.

Aftercare

We are also confident with the reliability of our stairlifts so in the unlikely event that you need assistance with your stairlift, we aim to be there within hours, even in the middle of the night or on Christmas day.

Every new stairlift we provide comes with a full 2 year warranty, 2 free services, and the support of our nationwide teams of locally-based engineers, who are on standby 24-hours a day, 365 days a year. Each reconditioned stairlift comes with a 12 month warranty, 1 free service and the same all year round support from our engineers. 2 year warranty and 2 free services not available in Northern Ireland.

We have 11 branches nationwide, to ensure our engineers can get to you quickly if needed.

See the servicing and support page to find your local Stannah service branch.

Buybacks

If you no longer have a need for your Stannah stairlift, we may remove it and buy it back, conditions will apply. For more information please contact the Admin Team on 01264 384763.