Checklist when choosing a stairlift provider

Choosing a stairlift can be a daunting prospect, especially when there are a variety of different products available. We hope this checklist will help you to make a more informed decision about which supplier and product is right for you. You may have more questions — write them down and don't be afraid to ask the consultants when they visit. It is your home and money after all!

Make sure the representative carefully assesses your specific needs as well as the staircase.
Get an official written quotation for the entire cost of the stairlift, including installation, on company headed paper. Do not accept an estimate.
Never pay the full price of the stairlift before it is fully fitted and tested.
Ensure that a deadline for installation is written down in your quotation.
You may be exempt from paying VAT so make sure you ask the representative about whether or not you are eligible.
Ask what services are available after installation and what guarantees come with the product. As a minimum, there should be a 24-hour manned helpline which offers a repair service in case of any malfunction.
A stairlift should be serviced once a year, so ensure that the supplier has a national network of service centres.
Make sure a company representative leaves a card with personal details in case you want to ask anything else.