Customer letters

Dear Mr Patrick Stannah

Thank you for your letter of 3rd instance which is appreciated.

I am very pleased to be able to report to you that the whole project, which was not one of the simplist installations, was carried out professionally and all involved were courteous and hard working completing the contract without a hitch.

As far as my wife is concerned the relief was immediate and the lift allows her to access the first floor more frequently than she was able to before.

We would have no problem in recommending Stannah to anyone.

Yours sincerely

K.R. Felce

Mr Felce bought a Reconditioned curved in December 2009.
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We are very pleased with our Sofia stairlift installed last Friday by your engineer, Mr Pluples; he did a first class job and was very helpful.  Your Sales Consult, Mr C Hannan equally went to a lot of trouble explaining all about stairlifts; both your colleagues gave us excellent services and we feel we shall benefit greatly, already I have been able to move downstairs during the day and dress normally and my wife has no longer to go up and down stairs many times a day.

J Spencer

Mr J Spencer bought a Stannah Sofia in November 2009.
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Dear Sirs

Many thanks for the stair lift its great!

I feel I must thank all the staff who installed it, right from the start the electrician carpenter and plumber were very polite and efficient:  I must confess that half way through the installation I was wishing I had not started it!
Anyway I need not have worried, all went well thanks to the efficient staff.

Yours sincerely

Joyce Silvester

Mrs Silvester bought a Stannah reconditioned curved in October 2009.
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Dear Sirs

We have recently had a stair lift installed by your Company, from the day I telephoned to make enquiries to completion was less than a week, we thank you for an excellent service.
It was really appreciated as my husband had a bad fall the previous week and was finding it very difficult to negotiate the stars.

From the time I telephoned making enquiries to the completion we had polite, friendly service from all concerned, everything was left clean and tidy at the end we were very impressed.

Thank you for your follow up correspondence.

Yours sincerely


Jean & Douglas Ridgley

Mrs J Ridgley bought a Stannah Sofia in September 2009.
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Dear Mr Stannah

I thought I would write to tell you of my good experience with Stannah’s service on the above contact.

My first contact with Stannah was in March when I took my mother, who is 91 and has great difficulty walking as a result of severe arthritis, to your site at Gateshead so that she could experience a stairlift at first hand and overcome her innate suspicion of them.  We saw one of your supervisors who talked her through the stairlift operation with great sensitivity and understanding of her fears.

On 23rd July, a contract was placed with Stannah for a stairlft at her above address.  The Contact in Stannah was Chris Mutch in Manchester.  I asked him whether it would be possible to fit the lift during the week of the late summer public holiday to fit in with my own stay in Newcastle supervising building work at my mother’s house necessary before the lift could be installed.

In spite of the very short timeframe, Stannah managed to supply and fit the lift on the 4th September.  The installation team was very good indeed and the installation was completed and my mother trained in its use without fuss.  To everyone’s credit, she uses the lift frequently and without any difficulty.

Please pass on my thanks to all concerned.

Yours sincerely

K Richardson

K Richardson bought a Stannah Sofia in September 2009.
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I just wanted to write and express my appreciation to you for the professional and prompt service that you provided in relation to installing the stairlift.

The process from start to finish was excellent from a Customer Service perspective and given my husband was reliant on a 'quick installation date', to enable him to return home from hospital following the fracture of his hip - you did not disappoint and the installation Team who fitted the lift are a credit to your Company.

Thanking you again.

Yours sincerely


Anne Pryme

Mrs Pryme bought a Stannah Saxon in August 2009.
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I enclose the completed Survey form following last week's installation at Horndean.

I would also like to express both Dr Greens and my grateful thanks to your firm for their handling of the whole purchase and installation, but particularly to the installation engineers who we thought were wonderful.  Nothing was too much trouble and their care and attention to Dr Green's questions and worries was way above the 'Very satisfied' tick on the survey form box.  Although Dr Green has been with us in South Wales for the past week I was amazed how quickly she picked up how to use the stairlift on the day of installation and must show the effort you have put into the design to make is so easy to use.

Once again our very grateful thanks for a job well done.

Yours faithfully

David JW Vaudin

Dr Green bought a Stannah Sarum in August 2009.
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I thank you for all the information re my stairlift, so this is just a little note to say I am already feeling the benefits.

I would like to thank Mr Chalkley and Nick your engineer for making everything go so smoothly, my son was also impressed.

No dreading now the thought of the stairs to climb (after the 10 o'clock news).

Sincerely

Enid J Masterson

 

 

Mrs E J Masterson bought a Stannah Sofia in July 2009.
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Just a quick thank you for the excellent service you have just provided me with regarding the installation of my new stair lift.

From the initial contact by your customer service representative and subsequent visit by your Sales Consultant Mr Chris Hannan to the day of delivery and fitment by your installation engineer the service your company has provided has been excellent.  I will have no hesitation in recommending your company to friends and family.

Once again many thanks.

Yours sincerely

D.D. Taylor (Mrs)

Mrs D Taylor bought a Stnnah Saxon in June 2009.
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On Tuesday April 28th one of your electricians came to install electric for a Stannah chair lift.

I would like to say he was an excellent work man - he was quick, quiet and was very good and I wish to give my sincere thanks to your firm for a good job well done.  And especialy your electrician who cleaned up after himself - (I'm sorry I didn't ask his name).

With my sincere thanks once again.

Yours

Joan Mohn

Mrs Mohn bought a Stannah Saxon in May 2009.
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On Tuesday May 5th John Moores installed a Stannah chair lift at the above address.  I would like to say how pleased we are with the chair and to say Mr Moores was one of the best workmen we have known.  He was on time and worked hard all the time he was here, and made a thorough job of cleaning when finished.

Please forward our thanks and congratulatulations to him.

Yours truly

Joan Mohn

Mrs Mohn bought a Stannah Saxon in May 2009.
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On May 1st this year 2009 I had one of your stairlifts installed.  I give the utmost praise to the men that fitted it (Steve and Julian) with best professional pride.  I may add cleanliness and courtesy a job well done.

Yours sincerely

Mr Fawke

Mr Fawke bought a Stannah Sarum in May 2009.
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I would like to take this opportunity, following our previous telephone call, to thank you for your re-scheduling of the installation of my "Stair Lift" at the above address.  And, I hope you can pass on my thanks to the "whole" of the Stannah team involved, the joiner, electricians, and not least the installation engineer, who all conducted there selves with complete professionalism, courtesy, and help towards my wife and myself.

The "lift" has proven over the last few days, to have changed what was becoming an increasingly daunting task into a much more manageable one. 

Once again, thanks to all and should you require any further information please do not hesitate to contact me.

I remain, Yours sincerely

David Montgomery

Mr Montgomery bought a Stannah Saxon in May 2009.
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Thank you for sending me receipt for stairlifts, and I would like to thank you also, for the efficient way your colleagues worked hard to put my new stairlift in.

They did a very good job and I was very pleased.

I apologise for the late reply, but have been in hospital having an eye operation, thank you again for a job well done!

Yours sincerely

Mrs L C Page

Mrs Page bought a Stannah Saxon in January 2009.
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Dear Mr Stannah

May I please make the following comments regarding my recent purchase of a stair lift from your company.

My first contact by telephone was very good, your staff so helpful and explaned in detail and answered every question.  Arrangement was made for a sales consultant to contact and visit.

Miss Jo Passalacqua came and how I envy you, I have been in sales for all of my business life and this young lady impressed me with her knowledge of the product her respectful manner and her kindness in explaining things to us two 'oldies'.  After consideration I telephoned her and placed my order.  A further visit was made by her and detailed measurements were taken again she was so helpful.

Several days later I was advised of a firm delivery date and on this date your installation crew arrived.  The complete stair lift fitted in record time and everything cleared up and before leaving they both made absolutely sure that both my wife and me understood completely every detail of working of the lift.

I confirm that it was an absolute pleasure to have these two gentlemen working in our home.

Well done with staff like this you can only but succees.

Finally the lift is working like a dream.

Your sincerely

John and Jill Morphey

 

J Morphey bought a Reconditioned in March 2009.
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I felt I had to drop you a note to thank you for sending Keith to put my stairlift in on Friday 13.02.09.  He is a credit to you, I wish we had more hard working men like him.

I was a bit nervous of the lift at first, he was so nice, polite and understanding and now I love my stairlift, thank you.

Yours sincerely

Mrs Catherine Glover

 

Mrs C Glover bought a Stannah Saxon in February 2009.
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On the 20th of this month, one of your engineers came to install a chair-lift in my home.

I am writing to say "Thank you" as your team of workers did a very efficient and clean job, in a very polite and caring manner.

Thank you

Yours sincerely

M Roberts

Mrs M Roberts bought a straight Stannah Stairlift in November 2008.
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My Wife and I, write to express our gratitude and appreciation to everyone involved in the preparation,  delivery and installation on my new stairlift.

Please pass on our thanks to the salesman, carpenters, electrician and fitters who all arrived on time and were courteous and very efficient.

Their standard of work has been excellent and they all deserve recognition of this fact.

Many thanks again.

John M Jennings

J M Jennings bought a Stannah Sarum in November 2008.
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I would like to thank every one of your representatives for their outstanding service.  Stuart Thomson who came to show us the product and was so helpful in getting us an installation date.  Louis, the electrician, polite tidy and very efficient.  And on the 'Big day' Steve and 'mate' to fit our new 'Stannah' with care and professionalism.

It has changed my husbands life.  He can now be independent on the stairs without me behind him, worrying, in case he falls!

Thank you and God Bless Stannah

Yours most sincerely

Patricia Chaimberlain

P Chamberlain bought a Stannah Reconditioned curved in November 2008.
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Just a note to say thank you for installing your model 260 stairlift at the above address on 3rd Nov 2008.

We are very pleased with all the stairlift features, especially the lovely ample sized chair, the upholstery and the controls.  The workmanship of the guide rails and their supports is also very neat.

Your engineers, who fitted the stairlift (Keith and Peter) did a great job and left everything neat and tidy.  The same remark applies to the engineer (named Bob) who was responsible for electrics, he also left things neat and tidy.  All three engineers are to be commended.

I unfortunately have lost sight of my main point of writing.  It was, receiving on 5-11-08, a document from your firm, giving an extended 10 year guarantee on the stairlift, which is just wonderful, as is the stairlift user guide.

Thankyou

Yours Faithfully

Mr & Mrs T McLean

T McLean bought a Stannah Sarum in November 2008.
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I would like you to know how much I appreciated the work of the two young men Darren and Scott, who installed my stairlift last Wednesday 8th October.  They were both courteous, kind and very pleasant!

I was amazed at their efficiency, speed and tidiness - what more can I say.  It was finished in around one and a half hours and they were a pleasure to have around!  As was Ben Stobart who measured and arranged it all.

I knew a family firm should be the better choice - and Stannah has proved me right!

Congratulations.

P.S. It would be nice to have your comments!

Mrs W Magin bought a Stannah reconditioned in September 2008 .
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It is with much pleasure that my wife and I write to congratulate you on the stair lift and the team of men responsible for fitting it.

From the initial meeting wiht Mr. Greenhalgh, at which time he advised us of our requirements, through the electrical works, the joinery and followed by the efficient installation, we thank you.

It is a pity that all British workmen could not be educated by your organisation.

Should your company require a local demonstration or a referee, please do not hesitate to call us.

 

Mr & Mrs Collier bought a Stannah Saxon in September 2008 .
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On the 3rd Sept 08 a young engineer came to install the above no stairlift.

The reason for this letter is to congratulate you on the young man you sent. He was conscientious, kind, and very polite, in fact. Excellent in every aspect.

When he had left there wasn't a speck of dust or dirt anywhere, something one appreciates at 83yrs and unable to walk. He is definitely an asset to any company he works for, in fact a gem.

Thank you.

Mrs G Howlett bought a Straight Stannah in September 2008 .
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Having enjoyed the use of my new 'Solus' stairlift for the past seven days, I wish to express how pleased I am, and certainly one of my better 'investments'.

Please thank Mr. George Hughes for his expert skill and workmanship. It was certainly a pleasure to welcome him in to my home.

My thanks also to Sam the electrician for his neat work.

Mrs Burton bought a Stannah Solus in July 2008 .
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I wish to thank you for the excellent service in the installation of my stairlift, it is much appreciated.

F E Walpole bought a Stannah Saxon in May 2008 .
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I am writing on behalf of Mr Power who wishes to thank your company for the excellent service in provision of the Stannah 260.

We had previously quite an old secondhand Stannah which only travelled the straight run of stairs and now Mr Power is very smoothly elevated and to his delight (and much to need) turned to step off on the landing level. I must mention Sean's pleasantness, obvious exact measuring and planning; the Electrician whose visit was also enjoyable in that Mr Power's had previously been a tradesmen in the electrical industry for many years and then the efficient removal and installation of the new 260 by David & Gary. All very conscientious representatives of your company — thank you.

Mr M Power bought a Stannah 260 in March 2007 .
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We have recently had a Stannah Stair lift installed and we would like to express our thanks to your staff, all of whom dealt with us in an excellent manner. The stair lift itself is working perfectly and after seeing and experiencing ours my wife's sister […] has also had a Stannah installed and she too is very happy.

The cost was a little more than we had expected but we went to the market leaders, bought the best and are happy with the product and the way it was installed.

Thank you to everyone who was involved.

Mr D Friar bought a Stannah Saxon in March 2008.
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I am writing to say, "thank you," for the speed and efficiency in dealing with our request for a stairlift. It has certainly made the job of going up and down the stairs a lot easier for my elderly mother.

The gentleman who installed the stairlift, George Hughes, even rang us the day before coming to confirm his time of arrival. When the stairlift was installed Mr Hughes was very thorough and no mess was left behind. He spent time with both mother and myself, showing how the lift worked and what to do if there were any problems.

All in all, the whole experience of dealing with Stannah has been a very positive one. I would certainly recommend your company to anyone who was thinking of getting a stairlift.

Mrs Waring bought a Stannah Solus in March 2008.
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