At Stannah, we work closely with our customers to ensure that we can offer you the best possible products and services. The following questions have been asked by previous customers ahead of their stairlift installation, and may address any issues you have. If, however, you have a question that remains unanswered, please call 0800 715 455 or email us on webenqueries@stannah.co.uk. Or alternatively, you can complete our online enquiry form and we will try to help you.
Is the stairlift attached to the stairs or the wall?
All our stairlifts are attached to the tread of the stairs and not the wall.
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What if I have narrow stairs?
Our stairlifts come with a slim rail and a compact carriage. They all have folding arms, seat and footrest, so they fold away neatly when they are not in use. This means they are practical for you and for the other members of your family. If you would like to see a Stannah stairlift in action, or check whether or not our stairlift range fits your needs, visit us at any of the exhibitions we are attending or come along to one of our showrooms.
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Can Stannah stairlifts go round bends in the stairs? Both the Starla and Sarum stairlifts are designed to cope with curved staircases. They can travel round bends on either side of the staircase and negotiate intermediate landings and corridors with ease. Our rail will be manufactured to fit your staircase.
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Do I have to pay for a quotation?
No. Stannah provides a free home survey with a no-obligation quotation.
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Will I be under any obligation to buy after a sales visit?
No. Stannah will provide you with free advice and a no-obligation written quotation. Our trained consultant will come to your home to assess your staircase and discuss with you what kind of stairlift it best for you. They will then talk to you about the installation process and answer any other questions or concerns that you might have. There is absolutely no obligation for you to purchase a stairlift after you receive your written quotation.
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How long does it take to install and how disruptive is it?
Stannah stairlifts are installed in just a matter of hours and with the minimum of fuss. Our engineers will make sure your home is left in exactly the same condition as they found it, leaving it clean and tidy. All in all, we do everything we can to ensure that the installation is as quick and convenient as possible.
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Do we need to have a power supply or is it run off a battery?
Our stairlifts are battery powered, but we will require an outlet either at the top or bottom of the stairs to keep it charged. Our electricians will make sure it is in the best place prior to installation.
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What happens in a power cut?
As the stairlift is battery powered it will continue to work even if your home loses power. If you have a powered swivel you will need to use the manual swivel lever.
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How long does the battery in a Stannah stairlift last?
Depending on usage, your battery should last between 3 to 5 years.
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How do the batteries recharge
All Stannah straight rail stairlifts have a continual charge, the curved rail stairlifts have charge points on the rail.
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Is the stairlift noisy?
Stannah stairlifts are virtually noiseless as they have a battery powered motor, which also ensures a smooth and comfortable ride on your staircase.
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What happens if I’m not completely satisfied with my stairlift?
In the unlikely event that you are not completely satisfied with our products and service, we offer a 14 day money back guarantee from the date of installation. This offer is for all new and reconditioned Stannah stairlifts, purchased direct from us. Please contact our Customer Services Department for more information. Offer not available in Northern Ireland.
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What warranty do I get with my stairlift?
Every new stairlift comes with a 2 year comprehensive warranty and the first 2 services are free. We regret this offer is not available on products purchased through third party dealers or companies or products purchased with the aid of a grant and only applicable to residents of Great Britain. Each reconditioned stairlift comes with a 12 month warranty and one free service. Rented stairlifts come with servicing and call-outs for the duration of the rental agreement.
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What type of maintenance package do you offer after the warranty expires?
Before your warranty expires, the Service Department will write to you detailing the different stair lift maintenance packages available at the moment.
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What type of service contracts do you offer?
We offer two types of service contracts. The Stannah 5-Star stairlift maintenance contract or the Stannah 3-Star stairlift maintenance contract, which offers one annual service and reduced prices for any engineer visits.
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Will you provide service assistance even if I don't have a service contract?
Yes, one of our engineers will respond to a breakdown, even if you don't have a service contract. In this event, charges will be advised on site and payable to the engineer.
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What happens if I no longer need my stairlift? At Stannah, our end to end service means that when you no longer require the use of your stairlift, we can remove and dispose of it in accordance with national environmental standards in our removal and re-use scheme.
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Can I rent a stairlift?
Yes. Renting a stairlift is a good way of accommodating different financial circumstances. Stannah's new rental scheme allows you to enjoy the benefits of a stairlift, whilst paying one month at a time. We even take care of the servicing and call out costs for the duration of the rental period. Find out more about the Stannah rental scheme for straight and curved rails.
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Can I buy a reconditioned stairlift?
Stannah offer reconditioned stairlifts for both straight and curved stairs. For straight stairs we offer reconditioned rails as well, but on curved, as they are tailor made, the rails would be new. Reconditioned stairlifts are of subject to limited availability.
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What quality and safety standards do Stannah have?
All Stannah stairlifts are manufactured and tested to conform to the latest European and British safety standards. They go through rigorous testing and analysis to ensure critical factors of safety are achieved throughout the design and manufacture process.
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How much does a stairlift cost?
All products are tailored to your specific needs and therefore, prices vary. They can change depending on the specific stair dimensions, the chosen stairlift model and any additional extras that you choose. Please book a free, no-obligation assessment with one of our trained sales consultants to obtain a personal written quotation.
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When will my stairlift be ready for delivery?
Delivery of your stairlift will depend on the type of stairlift you have ordered. For a straight track rail, delivery will be between 3 - 10 days from receipt of order. For a curved track rail, delivery will be 14 working days from receipt of order.
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