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Customer Letters

2016

Mrs E, West Yorkshire

Purchased a Starla

Dear Stannah,

Sorry for taking so long to get in touch. My stairlift was fitted six months ago, and I must thank you your perseverance.

It is a circular metal staircase and it took three different times before you were satisfied. I have been using it ever since, and more often now that I have confidence with it. It make me able to use the whole house again.

My grateful thanks

Mr K, Kent

Purchased a Starla

Dear Mr Stannah,

Thank you for your letter of 27th May. My husband and I are delighted with our new stairlift.

We are extremely pleased that we chose to have one of your company’s stairlifts, and one of the reasons we went with Stannah was because you gave such a wide choice of colours. We have a lovely old oak staircase and did not want white rails as they would have stuck out “like a sore thumb”, but having them sprayed dark brown, the rails blend into the staircase very well, and the upholstery we chose fits with our colour scheme very nicely.

The men who fitted it were efficient and very polite, and were a pleasure to have in the house, and they left everything as clean as they found it.

We are really happy with our product and would recommend your company to any of our friends or family who feel the need for such an aid to old age. We have been treated with courtesy and efficiency from the word go, and the gentleman who called originally to measure up and give an estimate explained everything fully and did not pressure us in any way, like so many other companies do.

The whole experience was very efficient and easy from beginning to end and we would like to thank you and all the staff involved very much.

Yours sincerely.

Mr P, Dorset

Purchased a Siena

Dear Sir,

On the 22-04-2016 your company installed a Sienna 600 stairlift for me. It has certainly made life easier. I would also like to thank your sales team. It was a pleasure meeting them and having them in my home.

Also for arriving at times agreed on the phone.

Yours Sincerely

Mrs H, Gwent

Purchased a Siena

Stannah Stairlifts

I have just had my stairlift fitted on Monday and must praise your service, with excellent service and help Julian and Steve gave to me. They were so helpful and the first time of using the stairlift I was quite confident and find it so helpful. Thank you

Yours Faithfully

Mr & Mrs W, Cheshire

Purchased a Siena

Dear Sir.

We wish to thank all your staff who have guided us through the selection, demonstration and installation of our Siena stairlift. Te quality of the product and your service is excellent.

The installation was carried out efficiently and cleanly by your friendly engineers who gave us a comprehensive demonstration on how to use it before they left.

We would defiantly recommend Stannah to anyone. Thanks for your excellent and friendly service.

Mr M, Hertfordshire

Purchased a Reconditioned

Dear Sirs

I am only kidding – no complaint

It has added at 10 years to my life, you could probably transfer your complaints staff to other duties.

I think a service is due.

Brilliant

Yours sincerely

Mrs W, Essex

Purchased a Reconditioned

Dear Sirs

My husband had a starilift fitted on 4th April 2016 and we duly received a feedback card. As the questions were just of a ‘tick box variety’ I thought that it might be better if I gave my honest opinion of the treatment that we have received from Stannah.

We were extremely pleased with the way that your electrician and carpenter carried out their various jobs prior to the stairlift being fitted. The engineers who fitted the stairlift were extremely courteous, pleasant, polite and very professional. In this day and age it is a pleasure to find good workmen who seem to know what they are doing. They made sure that we were aware of how the stairlift operated and also that we were completely satisfied with the installation and they also made sure that everything was left in a clean and tidy state. I would have no hesitation in recommending Stannah stairlift to anyone.

Thank you for a smooth and hassle free operation.

Yours very sincerely

Mrs N, Greater London

Purchased a Siena

Dear Sirs

I just wanted to write and say thank you to Mr Colin Johnson a sales consultant who works for you. Colin came down to my home last week to measure up for a Stannah chair lift. He was so kind and pleasant and explained everything so well that I felt I would like to write to share my appreciation.

The chair is being fitted next week and should make a great difference to my life.

Thank you again for all the help.

Yours faithfully

Mrs G, Gwent

Purchased a Outdoor

Dear Mr Stannah

I had and external stairlift fitted today by Steve and I was very happy and impressed by his workmanship, Steve was a lovely gentleman, his appearance was very smart, he explained everything to me and gave me a demonstration. He was a very pleasant young man and I would recommend Stannah to family and friends.

I did not have the names of the 2 electricians that came but I could not fault them either, they were very helpful and left no mess in my home and as I said above about Steve these two electrician’s where the same. I would have them all again to do the work for me, and I must say I am very pleased and happy with my external stairlift. I just wish I could feel the same way as the internal stairlift that I have I do not feel very safe on it at all.

Once again Mr Stannah, thank you for supplying my stairlfit and I compliment you on your staff, it was a pleasure to have them in my home.

With kind regards

Mr M, Berkshire

Purchased a Starla

Dear Sir,

We wish to express our gratitude to all your staff who have so effectively guided us through the demonstration, selection and installation of our stairlift. My wife has quickly mastered its operation which is a great relief after the previous struggles she had negotiating the stairs.

We had been visiting Andover when my wife suggested it may be an opportune moment to obtain details of your product range. Your receptionist (Julie) apologised that nobody from sales was present, asking me to wait whilst she tried the office. Jack Cezair stepped into the breach and gave me an excellent presentation – I would want him on my sales team. Upon leaving, Julie remembered my name – first impressions of the highest order.

A further visit was arranged, enabling my wife to select the most suitable lift. Ben Stobart undertook this task in an exemplary manner – he had previously asked if Holly May could sit in, to which we had no objection. In fact we were impressed that you had commissioned an arts graduate to research the customer journey – it would be interesting to hear her conclusions. During this visit we experienced a fire alert with your team sliding my wife swiftly down the stairs – she was approached by more than one of your team offering her a seat in their cars until the all clear was given – our customer experience further enhanced!

Three weeks later the installation was most professionally completed in under three hours by Dan Gordon and Jason Wade, who, having a total of over 40 years commitment to Stannah, further reinforcing or confidence in both the product and the company. A slight defect was recorded during installation – the dimple on the clamshell of the carriage was missing. A screw provided temporary solutions followed up by a replacement installed by your service engineer Greg O’Brien a week later. Holly had asked if she could witness this installation and I believe proved beneficial to her studies.

Perhaps the most interesting part of the entire exercise has been our visitor’s reaction – they had clearly expected a clinically gleaming white geriatric appliance, instead of which they were confronted by the Starla, which has moulded into the cottage as if it has always been there. It reminded me of my engineering directors off quoted statement “whether it be small or large, endeavour to create and elegant engineering solutions at all times”.  Your team are to be congratulated in achieving this in both form and function. More than one comment had been made about the delicate shape of the rails and modern appearance of the carriage – needless to say, everyone had to experience the ride, with more favourable comments on completion. Nobody wants to be reminded of their disability – good design can minimise this.

The number one priority was to select the very best possible system for my wife, which has been achieved. At the same time I was interested in the engineering – perhaps I should explain, after completing a graduate engineering apprenticeship I was commissioned as a pilot in the Fleet Air Arm for eight years, until Harold Wilson decided to cancel the carrier programme! Thereafter I joined Coles Cranes in international sales, followed by product development manager and finally as a general manager for the international military contracts. Upon retirement I was asked to undertake consultancy work for sensitive material handling applications, which I did for a further five years.

With this background you will appreciate I approached the selection of a stairlift with a more analytical approach then simply functionality and lowest cost. I have been more than impressed by your organisation and the clear ethos we have both experienced during our selection process. It is a pleasure to see a British company on top of their game, but always looking for further improvement.

Again many many thanks to the entire team for making my wife’s life significantly easier.

Kindest regards

2015

Mr Betts

Purchased a Siena

Dear Mr Stannah,

My Stannah stairlift was installed this morning and would like you to know how satisfied I am with the way work has been carried out.

I found that all involved in the installation were both friendly and helpful, the electrical work turned out to be more complicated than was expected but the electrician was able to come up with an excellent solution with no visible wire or plugs.

The carpenter you sent last week was a real craftsman; he arrived at 9am and worked right through to 8pm in the evening to finish the hand rail to the stairs. He has done a brilliant job and the hall and stairs were as clean when he left as when he arrived.

The two technicians who fitted the stairlift were good and helpful, and made sure I absolutely understood the workings of the lift before they left.

A really first class job all round and I thank all those involved. I would be very happy to recommend Stannah to anyone.

Yours Sincerely

Derek Betts

Peter M Stebbing

Purchased a Siena

Dear Sirs,

I would like to thank all those involved in the initial discussion regarding my interest in a Stannah Lift and then the measuring, fitting and returning to correct a few details. I would especially like to thank Shane (who’s surname I forgot) Sue Richards who is the perfect Customer Care Manager, Ben Stobait who has put up with my awkward idiosyncrasies and thinking I knew better than he, Mal Day and the two fellows that did the fitting. They are a group that you have to be proud of having on your staff.

I look forward t many years of ‘riding the range’ and promoting your product to my friends.

Yours Faithfully

Peter M Stebbing

Brian Bailey

Purchased a Siena

My wife and I wish to congratulate your company and its staff for a very quick and stress free installation of a stairlift in our home. Your team from your sales consultant Neil Clark, the electrician and Simon Mace the installer all did their jobs efficiently and on time with very little disruption and no mess.

Please pass on our thanks to all concerned and we will not hesitate to recommend your company to anybody who asks us.

Brain Bailey

David E.Roberts

Purchased a Siena

Dear Mr. Stannah,

Thank you for your letter and enclosures dated 2nd July 2015

My wife and I are pleased to tell you that “Pegasus” – the winged horse carries us safely and sedately up and sown our staircase. He also delivers our laundry and various cleaning materials on request! He is extremely quiet and polite and we would recommend his relatives to other would-be customers.

Your engineers were very efficient, neat and tidy and left no mess.

The customer satisfaction form is complete and is on its way to you.

Yours Sincerely
David E. Roberts

Mr P.L Miller

Purchased a Siena

Dear Sirs

We have recently had a stairlift fitted on 7/7/15. We’ve already been with your company for 18yrs.

I wanted to write and say how pleased we were with the engineers who fitted the lift, Steve W and Jason W. They were very polite and friendly and did a great job.

Everything was explained as they went along and my stairs and hall were left spotless.

Yours Sincerely

Mr P.L Miller

Mrs Mildred Nudds

Purchased a Siena

To whom it may concern

I am just writing to let you know how pleased I am with my Stannah stairlift. It has made my life so much easier, I wish I had the sense to have had it before now. I am really really pleased with it, and it fits into my home so well.

Friends and professional people ie nurses and welfare people have all said how smart it looks and how clever its been fitted around the bends in my stairs plus how you have fitted it around the lower bend of my stairs. They have said they’ve seen other makes, and not one as good as Stannah, its a real feather in your cap. Your workmen too, were respectful, pleasant, and cleaned up perfectly after they had finished.

My sons are so very pleased and relieved now I have had it done.

Thank you again

Yours respectfully

Mrs Mildred Nudds

Mrs J Tyler

Purchased a Starla
Sent a kind testimonial via post.

Dear Mr Stannah,

May I commend you on the service you provide. My new stairlift is grand and solved a lot of problems.

Your staff are excellent and so helpful.

Mr David Hollands – sales explained everything so thoroughly and answered all our questions.

Mr Dean Allcock – Cresswells, altered radiator with no mess.

Mr Darren Whiting – Engineer was so helpful and arranged for chair to be fitted before my sister returned to USA. She was very impressed with it all.

Your ladies on the phones were very helpful too.

I had a slight problem they were able to solve over the phone. All in all I am very pleased with it all and glad I chose Stannah.

Kind Regards

J Tyler

Mrs Hartnett

Purchased a Siena

Dear Sirs,

I would like to thank the whole Stannah team from beginning to end for an excellent, caring service. Very well trained, nice people.

Thank you

Mrs G Hartnett

Anne and Michael Sorrell

Purchased a Siena

Dear Sir,

We would like to tell you how pleased we are with our new stairlift, it reaches all our expectations.

The installation engineers were very polite and explained everything very clearly. They cleaned up afterwards and left everything neat and tidy.

We also wish you to thank Colin Johnson for the clear and concise way he explained everything and answered all our queries.

We raised one small query after installation and your engineer called very promptly to set our minds at ease.

Yours faithfully

Anne and Michael Sorrell

Ms Hall

Dear Sirs

I would lust like to say a big thank you for being so understanding with regards to the recent cancellation of my mothers stair lift order.

I have found Stannah’s employees all to be nothing but the most professional courteous and understanding people that I have come into contact with.

Many thanks

Jillian Hall (Daughter)

Mrs S Hargreave

Purchased a Starla

Dear Sirs,

Just writing to say how pleased I am with my stairlift. All the work carried out on fitting etc, was excellent. I can now stay in the house I’ve lived in for many years. I wish I’d had it at least 12 months ago.

Yours faithfully

S Hargreave

Mrs Mills

Purchased a Saxon

Dear Stannah

Thank you for receipt of my payment.

I am taking this opportunity to thank you all for the quick service. I am delighted with the chair, it makes life so much easier. The electrician and installer were very efficient and polite and friendly.

From start to finish it has been a wonderful service – Thank you.

Thank you all sincerely

Julie May Mills

Mrs Pamela Baker

Purchased a Siena

Dear Mr Stannah,

We have just had one of your stairlifts installed and I must tell you we are so pleased with it.

My husband is an engineer and he is so impressed with it’s construction and performance. Whereas I, as an ex Ward Sister am impressed with all the dedication and care that has gone into making it so easy and safe for disabled people to use. Not only that but your staff are truly excellent. On the telephone so polite and helpful and your rep Mr Nick Evans was a joy to deal with. We had previously been visited by two more stairlift companies who seemed only to be interested in securing our order and monies. Not so Nick, he took time and trouble to explain everything to us, measured us for sitting, showed my husband a sample of the rail and was really, really a delight to deal with, he had all the information to hand and no question went unanswered. He really cared about getting us a lift that suited both of us. His sincerity and honesty is something that sadly, you rarely meet with today.

Then Julian came to install the lift and again we cannot speak too highly of him, the care he took to protect our furnishings, the skill in installation and then he made very sure that we both knew how to operate the lift and had to demonstrate our ability to do so several times before he was satisfied. A charming man, who again wanted to give the very best service, and he did, even filling in the small holes left by removing the existing rail!

You have our very grateful thanks for such an excellent appliance and your excellent staff. We are both in our eighties and thanks to you we are now able to stay in our lovely house and enjoy our beautiful surroundings.

You have made us very happy, thank you.

Yours sincerely

Mrs Pamela Baker

Mrs J Tomlinson

Purchased a Siena

I would like to thank all your staff from the lady who took our call, Frank the salesman – how he worked everything so quickly, the man who done the electrics and Nick for fitting it in – NO MESS from anyone. Everyone was polite and helpful.

Now I have it, every time I use it, I feel like kissing it – it’s made life that bit easier for me.

Many, many thanks

Mrs Janet Tomlinson

Mrs Mary McKendrick

Purchased a Siena

Dear Sir/Madam

Just a few lines to let you know how pleased I am with the stair lift. It’s made such a difference and your fitter couldn’t have been nicer.

Thanks again

Mary McKendrick

Mr Fogden

Purchased a Siena

Dear Sirs/Madam

We would like to thank you for the installation of the stairlift and ancillary works, carpentry and electrics.

All work carried out on the dates agreed with Colin, plus the work force being very courteous.

Once again thank you very much for the installation at a very difficult time for my wife’s parents.

Yours faithfully

T Roper (for Mr Fogden)

Reginald Jeffries

Purchased a Saxon

We wish to record our thanks to all those concerned with the installation of a stairlift at our address, to include the initial phone call taken by Annette Jones, the surveyor Nick Evans and the installation team of Daniel and Jason plus any there personnel in the background who we are unaware of.

Please convey our thanks to these personnel so that they are aware that their efforts are appreciated.

Once again many thanks

Reginald Jeffries, Janet Jeffries and Ken Tonks

Mr Jefferies

Purchased a Saxon

Dear Sirs/Madam

Julian and Scott did an excellent job fitting our stair lift.

They arrived on time, left no mess and explained how to use the appliance in a very easy to understand manner. Overall the service was excellent.

Yours faithfully

R Jefferies

Mrs K Carter

Purchased a Starla

Dear Sirs,

Thank you for your letter and warranty certificate. We are most pleased with our stairlift. We would also like to thank the team who installed it. It is rare these days to get such clean and courteous service.

A very good advertisement for your firm! We would not hesitate to recommend you to others.

Yours faithfully

K Carter

Mrs Rawson

Purchased a Starla

Dear Sirs,

As we have been unable to find a “Customer Satisfaction” form amongst the paperwork in our possession, we felt that we should let you know of our delight at the difference this installation has made in our lives.

We have been totally impressed with the mess free installation of the lift, the barely noticeable presence of the installer and the rapidity of installation.

We are very pleased with the appearance of the whole lift and the simplicity of its operation and will certainly be recommending Stannah to anyone who may show an interest in having one for themselves.

Thank you for providing a near perfect solution to our problem.

Yours faithfully

M Rawson

V R Thomas

Purchased a Starla

Dear Sir

I had your Model 600 Stannah stairlift fitted on 5th January 2015.

This has been very pleasing in every way from installation to daily use.

I am 86 years old and would not want to be without this stairlift.

Yours sincerely

V R Thomas

P.S I can personally recommend your product.

2014

Mrs Platt

Purchased a Siena

Dear Sir Madam

I feel I should write and thank your company for the fine job they did in fitting my stairlift.

I can honestly say that I do not know how I managed without it.

Your staff were very pleasant and polite and left no mess at all when they left.

My congratulations, you have a wonderful product and I cannot fault the team who fitted the stair lift, please give them my thanks.

Yours faithfully

Carolyn E Platt

Mr Jones

Purchased a Siena

Dear Sir

Today, I had the pleasure of having one of your stairlifts fitted which prompted me to write this letter of appreciation.

The two fitters, Julian and Steve, were really expert in my opinion. Further, they were so friendly and polite. Qualities that are sadly lacking in so many people we deal with.

Thanks

(Mr) I Jones

D N Hurdley

Purchased a Starla

Dear Sir

This to thank you for our stairlift. We are pleased with it. Your engineers and electrician worked quickly and tidily, leaving nothing to be desired.

Our special thanks to Gareth Beck. He was long delayed by a blocked M6, but gave us full attention, though it was late and he had miles to travel home. He talked us through – answered all questions and was not pushy. The resultant lift is what we wanted. Please congratulate him.

Yours faithfully

D N Hurdley

Lois Howard

Purchased a Siena

Dear Miss Hope,

The Stairlift which you installed recently for me has given me a new lease of life. It is truly wonderful and I want to say Thank you. Thank you, I am most grateful to everyone involved. I cannot think how I managed without it and would be grateful if you would pass on this message to all concerned.

I look forward to hearing from you re. future maintenance.

Thank you again

Yours sincerely

Lois Howard

Mrs K Kavanagh

Purchased a reconditioned Saxon

Dear Sir

Recently I had a stairlift fitted. Everything is fine and much appreciated; all I want to do is pass on my personal thanks to both your workmen who visited my premises.

I think it was Chris who came and measured up to ensure it was precise fittings for me. The fitter who came I’m sorry I didn’t remember his name, not to say he wasn’t good at what he did, in fact he was perfect.

Both these workmen were polite, courteous, and very informing of the work to be done. I would be obliged if you would pass onto both of these men my thanks and appreciation.

Yours sincerely

Mrs K Kavanagh

Mr & Mrs J Baxter

Purchased a Siena

Dear Sirs

As a professional man of many years, I feel I must write with my long standing wife, a letter of thanks for the excellent service by you as a company and especially the staff from the 1st introduction to those who had the task of the installation.

Both my wife and I am very delighted with the lift and the ease of the operation.

Thank you

Mr and Mrs J Baxter

Paul Righini

Purchased a Sadler

Dear Sir

At the beginning of September your company installed a Sadler stairlift for my Father at his home in Withington, Manchester.

I am writing to complement your staff on doing a wonderful job. The service was first class from day one and the product excellent and has proved a great help for my Father. I cannot speak too highly of the work carried out in a very professional manner and the work area being left so clean and tidy once they had finished.

Once again please pass on our thanks to your staff and we will of course recommend you to anyone seeking to have a stairlift installed.

Yours sincerely

Paul Righini

Jean Marshall

Purchased a Starla

Dear Sir

I cannot speak highly enough of your company. I have been treated with kindness and consideration from the receptionist who took my first telephone enquiry, the person who came to plan and measure up for a chair lift, the electrician who came to install the power point to Stuart and Jordan who came today to install the lift. They were all wonderful and now we shall put the lift to the test when we try this evening to get my invalid husband onto the lift and upstairs to bed.

He has had to sleep downstairs for a couple of weeks.

With many thanks to you all.

Yours sincerely

Jean Marshall

G Blackwell

Purchased a reconditioned Sarum

Dear Sir,

On Friday 25th July I had a lift installed. I would like to express my appreciation of the excellent service I have received.

An immediate visit and measuring followed my initial enquiry. A date was agreed upon for installation and this was adhered to (not always the case!)

All the gentlemen involved were first rate – prompt, efficient, courteous, clean working etc etc. They could not even be persuaded to take time off and have a cup of coffee. All were a credit to the firm.

My failure to take in all the instructions led me to ring the provided number with a query and I received excellent response (although a Sunday). All is well, working efficiently and a much appreciated boon.

With all best wishes

Yours faithfully

G Blackwell

Mr John Mills

Purchased a Siena

Dear Mr Stannah

This is to belatedly reply to your kind letter of 9th May 2014, and all the supporting documentation for the installation of my stairlift from your company. As your engineers may have told you, although I have a modern house, the stairway to the first floor was steeply angled with quite a deep tread. It was therefore getting quite stressful for me (I am 87 years old) to use the staircase.

Your stairlift has now completely removed that stress and physical effort and I can now relax and enjoy the house for I hope a good few more years to come.

I have taken note of all your after sales service with my grateful thanks to your and your staff.

Yours sincerely

John W Mills

Derek Crow

Purchased a Starla
Sent a kind testimonial via email

Dear Sirs

The sales advisor on 11/6/14 was Colin Johnson.

Mr Johnson spent more than two hours at my address, explaining to me and my Son-in-law (Mr Mark Ponting), every facet and detail of the very intricate procedure necessary for the lift installation. We were amazed at the crystal clear calculations he explained in the most lucid, excellent and professional manner so that what he said was totally logical.

He suggested moving a radiator so that the chair could ‘park’ around the corner from the stairs and not intrude into the lounge. This removal was carried out on the day before the lift was installed. The plumber was first rate.

I cannot speak highly enough of the two men who came to fit the “rails” into place. They worked non-stop for more than two hours and then explained everything I had to do to use it successfully and they carefully watched while I used the lift, got off of it at the top, got back on, raised the footrest and came safely down.

I was very happy to pay one of your engineers the outstanding financial balance.

Having been up and down the stairs a couple of dozen times since then I am totally happy and more than satisfied with the outstanding job your company carried out. Quite incredible.

Yours faithfully

Derek Crow

Elisa Elgar

Purchased a Starla

Dear Mr Stannah

I have been some time writing you as my daughter said I might be sent a form to fill in about my impressions of my Stannah lift. I think she was mistaken with all the excitement!

I had over the past earlier months been very taken with your adverts in the newspaper etc, and had actually thought your company came out the most reassuring and was pleasing to see it was an English family run company. So I was easily convinced when the time came to choose Stannah.

Mr R Thomas came to visit us with all the information on May 29th. He was so kind and helpful and reassured me that I would be able to manage really well. That it wouldn’t be in the way of my grandchildren who lived in the house and were always rushing up and down stairs.

Our installer Mr N Chandler was amazingly quick. I didn’t know I would be using it a few hours after his arrival. You certainly have lovely people working for you. He was very encouraging – cheered me into using it until I thought I’d be OK.

I did have a few hiccups. I was a bit too heavy on the button you push to move the footrest but soon got the hang of it and everything has gone perfectly. Sometimes my grandson (just left uni so not a child) comes out of his bedroom and beats me to the bit that moves me upstairs by pressing a button!

It really is a job to be using such a splendid aid to my problems and to feel totally confident and feeling safe whilst using it.

Can you tell the men who made it for me that I’m so grateful for their skill. It’s quite something to be giving happiness and confidence to people – a “good deed in a naughty world”.

All good wishes,

Yours Sincerely

Elisa Elgar

85 at present

(No not the weather, my age!)

Angela MacConnell

Purchased a Starla

Dear Mr Patrick Stannah,

I am delighted with the efficient, organized and helpful way that I was firstly sold the lift by Mr Andy Morton who also stuck to his original terms and offer of 2013 and then by Alan your electrician and then by the two men who installed the lift. I could not fault any of them, thank you all very much.

I would be delighted if you could please send me as soon as possible a second copy of “looking after your stairlift”, model 260 Starla and also an additional extra key and three extra key fobs. I should find all these very useful indeed and would willingly send the cost involved.

Thank you

Yours faithfully

Angela MacConnell

Your chair has made me feel much younger!

Mrs P J Harris

Purchased a Starla

Dear Sir

I feel I have to write and say how impressed I was at the two lads who came to put my stair lift in.

Julian and Steve, two good men. I felt them to be quite easy to be around. Two good workers.

Mrs P J Harris

Margaret Murray

Purchased a Starla

Dear Sir,

Thank you for your letter of 29th May, and sorry for the delay in replying.

We are delighted with the lift and want to thank all your staff for their efficiency and friendliness, and for the outstanding service they gave us.

I have now completed your survey and can only say it was excellent in all aspects.

We will certainly recommend you to any of our friends who need a stairlift in the future.

Please pass on our thanks to all your staff.

Yours sincerely

Margaret Murray

Mr & Mrs Ledger

Purchased a Homelifts

Dear Sir

I refer to the installation of our Salise lift on 27/28th May 2014.

I would be grateful if you will pass on our sincere thanks to the installation team who carried out their work with great professionalism and efficiency. Throughout, they kept us fully informed of progress, answering our many questions on its use and operation with great respect and patience.

We believe they are a great credit to your company, and it’s customers, and deserve to be recognised as such.

Finally, thank you for the kind gift of flowers which is greatly appreciated.

Yours sincerely

Mr and Mrs Ledger

John Sherwood

Sent his kind testimonial via email

I would recommend Stannah Stairlifts to anyone who has a need for this type of product. It is easy for a company to get testimonials from satisfied customers where everything went smoothly. However, the test of a really good company is how they perform when things go wrong and the customer has a crisis. Stannah is a company that performed excellently under just these conditions. From start to finish the company service levels were of the highest quality, from the sales consultant, the fitter, the area service support team, the area manager, the service engineer, and all the administrative staff with whom we interacted – all were helpful, polite, committed, and got things done quickly and efficiently.

My wife’s mother, Margaret, had a mini-stroke some weeks ago at the age of 91. She lives independently in her own house, but this state of affairs was in some doubt when she first was taken to hospital. Over a three week period she recovered well and it became clear she would be discharged back to her home in a few days time. We needed a stair lift fitted before she got home. It was the weekend before Easter and time was short. We called Stannah on the Saturday evening and a real person answered the phone. They do indeed have 24 hour cover. We were told that the sales team would be available for several hours the next day on the Sunday. We called them and arranged for a sales consultant to visit the next day on Monday. We ordered the lift and fitting was arranged for Good Friday – because we were unavailable on the other days that week to be at Margret’s house. I know that the fitter was very pleased with his bank holiday double pay, but we were not charged extra for that. Margaret came home just after Easter and was soon able to use the very simple controls on the lift.

Disaster struck the very next week on Monday night. It broke down. We called the service team and an engineer was sent out that night to fix the problem. After two hours he managed to get the lift partially working but needed a spare part that was not normally carried on the service van. It had to be ordered and would take a few days to obtain and fit. Meanwhile Margaret could not operate the swivel mechanism at the top of the stairs, making her getting on and off the lift rather risky. The engineer spent lots of time helping her to get the knack of this awkward move, giving her five separate test runs to make sure she was confident and safe. We told the company that we would not accept a repair because the product was less than two weeks old and we had lost confidence in it. We asked for a brand new chair to be shipped and fitted. It took some escalating of the problem to higher management levels, but that’s exactly what they did, and a new chair was installed on the Thursday of that week.

We chose Stannah because of its reputation for quality of product and quality of service. We were not wrong. As their Stannah promise says: “Always true to our word” – and they are. Well done Stannah.

John Sherwood, Hove, May 2014.

Mrs Elke Jones

Purchased a Saxon

Dear Sirs,

I am writing to tell you that we have just had one of your stairlifts installed. From the time when your representative Nick Evans arrived to the visit of your installation engineer, Steve W. from Bristol Offices we have nothing but praise for your company.

It is rare nowadays to experience any problems from the initial visit of your salesman, to the engineer. Even the calls from your office staff, informing us of the progress when the lift was installed was impressive. It is a pity that most of British firms do not have the professionalism and courtesy as we have experienced with your firm. We have no hesitation to recommend your Stannah goods to anybody.

Yours faithfully

Elke Jones (Mrs)

Edward Bowman

Purchased a Starla

Dear Sir

The final section of my chairlift was installed today.

I am very pleased with the result and find your chairlift well designed and well engineered.

Your staff have all been very friendly and helpful.

Yours sincerely

Edward Bowman

Mr I Edwards

Purchased a Saxon

To Stannah Stairlifts

My wife and I both found your staff excellent in their workmanship. Very polite, helpful and in fact a pleasure to see how they conducted their special jobs.

The stairlift is such a big improvement to my wife and myself as to how our health has improved, we are most grateful to Stannah staff.

With all best wishes.

Mr I Edwards

Joan Goodacre

Purchased a Starla

Sir,

Thank you very much for having the “work” carried out at my house so rapidly and so successfully.

I am very pleased and appreciate this help successfully.

Thank you

Joan Goodacre

John L S Malcolm

Purchased a reconditioned Sarum

Dear Sir/Madam

I wish to draw to your attention my delight in my dealings with your company. A stairlift was fitted in my parents home by Paul Devoy and his colleague. A clean efficient operation carried out with the minimum of fuss by two very pleasant individuals.

I would also like to mention Elaine and Christine who very ably and pleasantly dealt with my telephone queries.

Overall, a professional disposal of this contract from start to finish. Thank you.

Yours faithfully

John L S Malcolm

Mrs L Worthing

Purchased a reconditioned Saxon

Dear Sirs,

I am writing to say how pleased I am with the installing of my stairlift on March 13th.

The engineer who installed it was polite, helpful, considerate and very thorough in his work. He also gave me clear instructions on how to use it and left the house clean and tidy with no mess left for me to see to.

I would also like to say that the sales rep who came to see me was polite, helpful and nothing was too much trouble for him.

Yours faithfully

L Worthing (Mrs)

Gillian Jackson

Purchased a Siena

Dear Sir

To whom it may concern,

I would like to say a big thank you to you very efficient, on time (8.30am on the dot, 23rd January 2014) stairlift fitters in Lee and Paul who came to fit the Stannah Stairlift.

They both worked non stop for almost 3 hours without a break, giving full instructions at the end on how to work it.

It will be such a Godsend to me. Thank you Lee and Paul once again.

Yours faithfully

Gillian Jackson

Heather Lloyd

Purchased a Saxon

Dear Mr Stannah

Thank you for your letter received today. I did not receive a form to complete but I would like to say I was completely satisfied by the prompt installation of the stairlift. The speed with which your firm responded to my need for the chairlift to be installed the next day when my husband was coming home from hospital, was very impressive and I’m very grateful.

The stairlift is working perfectly and has proved invaluable.

Thank you

Heather Lloyd

Eileen Gowen

Purchased a Starla

Dear Mr Stannah,

I would like to say thank you for your kind letter that you sent to me regarding the purchase of my Stannah stairlift.

I had already written a letter to the Manager of the Branch at Mansfield and I enclose a copy herewith.

As you will see, I am absolutely thrilled with my Stannah in every way – it has made such a difference to my life, and I know that I chose the best.

May I wish you, and all who work for Stannah Stairlifts every success in the future.

Yours sincerely

Eileen Gowen

(Copy of letter to the Branch)

Dear Sir,

I would like to say thank you for my Stannah stairlift, and the difference it has made to my life.

I would also like to say thank you for the courteous, helpful and pleasant way everyone has been with regard to my Stannah from my first telephone call, the rep on the Saturday morning, the electrician, and the engineer who fitted my Stannah.

It is so nice to know that there are still these firms around, who are interested in their customers, not just the work and money.

I’m so glad I chose Stannah for my stairlift, life is so much easier now.

Yours faithfully

Eileen Gowen

Mr & Mrs Preston

Purchased a Siena

Dear Sir

I am writing to thank you about the Stannah chair lift that we had installed on Dec 12th 2013. It is absolutely brilliant I never thought that my wife and I would be able to get upstairs in such comfort and ease.

I want to thank Mr Chris Hannan who came and showed us on his laptop of how the chair lift would look and how to work it, and also for his accurate measurements and who found out were we lived in a difficult area to find.

The two gentlemen fitters Paul and Lee who once again arrived on time in a difficult area to find, fitted the chair lift in a very efficient and pleasant manner, and had it in operation and working within four hours, all cleaned up and very well explained how to use and what is more all parts were there and nothing missing (very unusual in these days).

To the fitters who made the chair lift and the electrician who came to give the power to the chair lift, and all your staff who work behind the scenes I give them credit and a big thank you. For my wife and myself regards to getting up and down the stairs, this Stannah chair lift is like a life boat to a shipwrecked crew (we have been saved).

I am yours sincerely

V. Preston

2013

J A Crossland

Purchased a Starla
Sent a kind testimonial via email

Dear Sir

On 31st December my husband and I had a Stannah stairlift put in. We are very pleased indeed.

There was no fuss, no mess and a very pleasant young man fit it. Praise indeed to all concerned.

Faithfully

J A Crossland

Mrs Wilkinson

Purchased a Saxon

Dear Sirs

On 12th of this month I had a stairlift installed & I wish to let you know I could not have had a better service; both the engineer & the electrician were first class.

I thank you

Mrs Wilkinson

Zita Subasinghe

Purchased a Saxon

Dear Ms Smith

The Stannah lift was duly installed and we wish to thank you and your company for this service.

We would particularly like to mention that the engineer, Mr Andy Wakefield did a fine job and was prompt, courteous and efficient. Please thank him sincerely on our behalf.

I have used the lift regularly ever since it was installed and have learned the various manoeuvres, which we have to observe, and we find it very satisfactory. Of course we have to be careful about the part that goes up and down at the bottom of the stairs but this is a small price to pay for the convenience we enjoy.

We know we can always ask for advice if necessary and we feel the need to disturb you will be very little.

Thanking you again

Yours truly

Zita Subasinghe

Mrs G.Ledger

Purchased a Starla

Dear Mr Stannah

We had a stair lift installed on 20th June 2013. This is a very belated thank you to express my appreciation of the wonderful service you provided from day one to installation. Jay Morton called and answered all my questions. There was no pressure and no follow up pressure, which was greatly appreciated. After several months came his return visit, at my request, to survey the stairs and fast forward the installation which was very helpful.

Thank you too to Richard the electrician and the two engineers that installed the lift – David Perry and Marcus. They both provided an excellent service and left the house clean and tidy. Please thank the, all.

May I end by saying the service provided was faultless from beginning to end. I never have, and never thought, I would ever come in contact with a business that I say the service was faultless.

Thanks you to everyone involved.

Yours sincerely

Mrs G. Ledger

Rhoda Patridge

Purchased a Salise

Dear Michelle

My “Salise” is in, and I love it! I was very impressed by the people who came to do the prep work. Hard working, intelligent and with most delightful manner. They were so careful, clean and charming.

Sincerely

Rhoda Partridge

Joyce Bailey

Purchased a Sarum

Dear Sir,

I am delighted with the lift that was installed on 20th August 2013. It gives me independence to still live where I am, and not having to move to a bungalow.

Yours Sincerely,

Joyce Bailey

Richard Kinge

Purchased a Siena

Dear Sir,

A new Siena Stairlift was fitted fitted in my home on Friday of last week and I felt the performance of both the product and the company is really good and worthy of praise.

In these days, much is claimed of us being a’Service Nation’ but I have found that much of this is untrue. Normally the ‘service’ industries do little to provide a service beyond collecting finance and recording data but my experience right from the start with Stannah has been excellent and I have felt unquestionably that I was being served. The initial Sales contact was very pleasant and informative and answered all my questions and there was no pressure put on me to act quickly. However, I felt so comfortable dealing with Stannah that it was quite easy to make a decision to proceed immediately to purchase a product from you. This is altogether unlike other lift companies who visited me previously who spent most of their time ‘rubbishing’ other manufacturers equipment. All the financial dealings and the measurement of my property by you were all handled without me being in any doubt that the job would be done well and at the agreed cost.

On the day of installation, the team arrived exactly on time and they were well prepared requiring only a few cups of tea from me!

The work was finished quickly and the men gave me very clear instructions on the lift’s operation.

I have gained a clear impression of Stannah, from both it’s product and staff, that the company is one which values its reputation and strives to offer real service. A credit to all at Stannah these days. Thank you.

Yours faithfully

Richard Kinge

Elaine Browne

Purchased a Saxon

Dear Mr. Stannah

Thank you for you letter.

Unfortunately, the installer did not leave the customer satisfaction form to which you refer. Be assured, however, that I am delighted with my new stairlift and I cannot speak too highly of the standard of work and of all the help I was given by the various engineers involved.

Thank you all for giving an 89 year old a new lease of life!

Yours sincerely

Elaine Browne

Mrs M Elsmorth

Purchased a Starla

Dear Sir,

I was horrified when I realised that I had to have a stairlift fitted. However it has already made a great difference to my life and I am absolutely delighted with it.

I also appreciate the excellent service I received from everyone, from the salesman to the installers. Thank you all.

Yours Sincerely

Mrs. M Elsmorth

Peter Bibby

Purchased a Saxon

Dear Mr Stannah,

Thank you for your letter of 23rd . Just addressed to my wife. We have already completed and returned the questionnaire following the instillation of our stair lift on 22nd of July.

It is heartwarming to discover your service has been impeccable. Peter Greenhalgh, your sales consultant, visited within hours of my wife’s phone call and the subsequent visit to install and demonstrate the lift was superb.

Congratulations and sincere thanks- this is an object lesson in how to handle customers.

Yours Sincerely

Peter Bibby

Mr & Mrs M.J.Thorpe

Purchased a Saxon

Dear Sir,

We are very happy to return your ‘How did we do?’ leaflet.

Sadly, in this day and age good service is a rarity, but thanks to your company we now know this it still exists.

From the first visit by Mr. Morgan, followed by the gentleman who installed the electrics and finally the two fitters, we were treated with courtesy in an efficient and professional manner. The fitters arrived on the dot and quietly got on with the job. When the lift was installed the method of working was very simply explained. The stairs and landing were left spotless and they had even filled in the holes where the handrail had been removed.

When you are over 80 as we are, upheaval in the home can be very stressful. Yesterday your excellent staff showed that this does not have to be the case.

Yours sincerely,

Mr and Mrs M. J. Thorpe

Mrs Crossley

Purchased a Saxon

To the staff,

I have just had a stairlift fitted and I want to offer my praise at the excellent service I received. From the lovely young man, Chris, the plumber, electrician and the men who fitted the lift. Also communication from the office informing me of dates and times.

I am more than satisfied.

Thank you so much.

Yours Sincerely,

Mrs J Crossley

Mrs Andrea Williams

Purchased a Saxon

Dear Sir

I had to put pen to paper in praise of the stairlift we had installed last Thursday, your engineer was polite and courteous throughout the procedure and left our home spick and span.  I would recommend your company every time to anyone who was in our situation.

The difference it has made to my husband’s life is fantastic he can safely go up and downstairs and I need not worry about him falling.

So thank you for making my husband’s life more accessible in his own home.

Kind regards

Mrs Andrea Williams

Malcolm King & June Moss

Purchased saxon

Dear Sir

We do not usually write to companies who supply us with any sort of goods, but having read your Company Policy Statement (after installation) we thought we would.

It is good to find a British company that does what it states it will, with all employees contacted having good communication skills and the ability to put one at ease (especially those of us in our “autumn” years).  All stages, from enquiry to installation went smoothly, in particular the installation by Julian (we do not have his surname).

He was on time to the minute, despite travelling from Wales, of likeable personality and obviously a skilled experienced installer.

In our opinion he could further enhance your company’s reputation if he was able to pass on his experience to both sales force and installation team.

We thank you for your service to date and wish you every success in the future.

Yours truly

Malcolm King and June Moss

Bill Gamble

Purchased a Saxon

When I first decided to buy a Stannah chair lift I wondered if I would really use it.  Now my health has got progressively worse my Stannah has been an essential friend.
Now along with the service team who are a team of dedicated friends ready whenever I need help always with a smile no matter what, no matter when, I am comforted that I have purchased the best backed up by a great team.

Bill Gamble

W Matthews

Dear Stannah

I would very much like to say how impressed I was with your company.
After my mother was discharged late on a Friday afternoon with very little warning, she found she could not safely use the stairs and urgently needed a stairlift.  From the time I phoned Stannah in Bristol and spoke to Wendy who ensured the request went through to being phoned back the next day (Sunday) with a name, time and date the next day.  It was so nice and reassuring to actually speak to people on the phone and not an answer machine.  Jay Norton arrived as said and ensured that we had a stairlift fitted the next day.  We never felt rushed or pushed into the sale and were very pleased with his visit and reassurance.  The next day Steve and Dan arrived earlier than expected but there was no problem.  They were both very professional in their installation and Steve ensured my mother could use the stairlift safely.  This was not rushed and were were both able to understand clearly what was said.  Now my mother has her independence back and I know she is safe (she lives in Barry S.Wales).
Thank you very much
W Matthews (daughter)

Mr K A Hunt

Purchased a Reconditioned

Dear Sir

Ref:  Stannah Stairlift fitted 12th March 2013

Thank you for your letter dated 13th March 2013 and for the fitment of the stairlift.

So far my wife has found the stairlift very beneficial, and very easy to use and operate with no problems as yet.

We would like to thank the two fitters who installed the unit who were very experienced and efficient and carried out the work quickly and expertly completing the fitment in 3 to 4 hours; and explained the operation on the unit with clear instructions also leaving the area clean and tidy.

We would also like to say thank you to the Salesman Mr Collin Norris for his very pleasant approach with no pressure put on us and his straight forward instructions on the working, cost, operation and fitment of the stairlift which helped us to settle for a Stannah unit.

Yours faithfully

Mr K A Hunt

Jean & John Bushell

Purchased a Sarum

Dear Mr Stannah

It is with great pleasure that we write to thank all at Stannah for their excellent service to us over the past weeks.  The difference that the lift has made to our lives was so evident from day one and we cannot thank you enough.

Your Sales representative, Mr Colin Johnson, was so friendly and helpful, answering all of our queries so professionally that we had no hesitation in going ahead with the installation.  The electrician and fitters treated us and our home with care and respect and their work was first class.  Your staff at the Service Centre in Crayford were able to answer our initial queries as were your staff at Andover.

All in all a very good experience and we will have no hesitation in recommending your company to our friends.  We chose Stannah initially because we thought you were the best and we were proved right.

Thank you all, once again.  We look forward to our continued dealings with you, over the forthcoming years, with confidence knowing you have the expertise and friendly staff there to help us if necessary.

Yours sincerely

Jean Bushell and John Bushell

A Hammond

Purchased a Reconditioned

Dear Patrick

At last I can find time to say a Big Thank you for fitting us a stairlift.  I’ve put all the paper about it away safely that I cannot find it.  It’s been a hectic time going to visit husband in hospital for 5 months, now he is home in time for our Diamond Wedding celebration and is using this wonderful stairlift, a marvellous help to us both, as at 85 I am grateful for it, the most wonderful helpful invention ever for folks like us.
Words cannot fully express our thanks.
Sorry for the delay and if I find whatever I should have filled in you will get it.
We are so grateful, even the helpers enjoy a ride when they put him to bed!!!   May we have many years to use it but at 87 & 85 we may not be blessed.  Our Lord has helped us so far.

Yours sincerely
A Hammond

Natalie Hall

Twitter conversation with Natalie Hall

Natalie Hall: This will improve our lives by 100% thanks @Stannah and @sandwellcouncil for working together for us. X

Stannah Stairlifts: Hi Natalie.  It is so great getting feedback like yours.  We are very happy we were able to help!

Natalie Hall: It is a genuine pleasure, it was a stress free, mess free experience.  It’s like a massive weight has been lifted from us…literally x

May Richards

Purchased a Reconditioned

Dear Sir

Thank you for your letter.  I am pleased to say my stairlift is now installed and I am very happy with it.  It is a great help to me now as I am getting older and may also benefit other members of my family in the years to come.  All of your staff have been very helpful and the whole process completed without undue fuss or bother.  Thank you all.

Yours sincerely

May Richards

Millicent Phillips

Rented a stairlift

Dear Sir

On the 24 January your company installed a chair lift for my brother Mr Adrian James who is in very poor health.  I feel I must write to inform you about the service we received from two of your employees who are a credit to your company.

The excellent service began first of all when speaking to the salesman, Mr Gerald Morgan, who has an excellent relationship and rapport with people and for which any explanation, when asked, was patiently and expertly given.

Secondly, the engineer employed to install the chair lift, Mr Steve Wallace, was superb.  Seeing the effect the illness had on my brother, Mr Wallace’s attitude and friendliness was most appreciated.  The installation was carried out effectively and efficiently with work being carried out over and above his remit.

If all your employees are of the same calibre your firm is a very lucky one!

My sincere thanks

Millicent Phillips

Mr Humphries

Purchased a Saxon

Dear Mr Stannah

I seem to have mislaid your customer satisfaction form, so am writing this note of thanks.  A very friendly and helpful sales rep – a very quick and competent installation team.  Altogether a super service.  I shall certainly recommend Stannah.

Yours sincerely
John Humphries

Vanessa Hicks

Purchased a Saxon

Dear Sir

My name is Vanessa Hicks (address) and I am the daughter of the above.  I arranged a stairlift installation which was completed on 17th January 13.

May I compliment (yes compliment!!) your installation engineer who was called Richard and the electrician who was called Chris and he worked for Worcester and Hounslow.

It’s nice in this day and age to write a compliment and letter of thanks about good service instead of complaining.

Both staff members informed me all the way and were extremely helpful, friendly, patient and talkative (informative).  Both a true credit to your company.

Please can you make sure that both line managers are informed of my gratitude.

Many thanks

V Hicks
(Vanessa Hicks)

W.F. Willcocks

Purchased a Saxon

Dear Sirs

Just to say how pleased we are with our Stanner chairlift.  All our friends say how nice it looks and fits in with our stairs look, the rep and the fitter were wonderful and helpful.
We are looking forward to many years of help from it.
The fitter left our house nice and clean afterwards.

Yours
WF Willcocks

2012

Mrs P Akerly

Purchased a Saxon

Dear Mr Stannah

I would just like to thank Jason and Julian for the excellent work they did installing my stairlift.  They were very helpful and tidy.  I recommend them to anyone.

Please pass on my thanks to them.

Yours sincerely
Mrs P Akerly

 

C Atkinson

Purchased a Saxon - Sent a kind testimonial via email

Dear Sir

First I must apologise for not writing sooner.

You fitted me a Saxon stairlift October 2012 and I am more than pleased with it.  I most certainly would not want to be without it.

The installer, and worker that altered the position of my hall heater, all did excellent jobs, left no mess and were very polite and respectful.

Again, thank you very much

Yours Sincerely
C Atkinson

Ken Fenwick

Had a relocated stairlift installed

Dear Sirs

I have recently had one of your chair lifts installed – I am 86 housebound and a widow and I wish to place on record my delight at the lift.

I suffer terrible pain from arthritis and the chair has done wonders for me.

I would also like to place on record my satisfaction to the engineer who installed it.  He was marvellous.  His name is Mr Paul Winstancey.

Brilliant

Sincerely

Ken Fenwick

S Lewis

Purchased a Saxon

Dear Sir

Just a short note to let you know how pleased I am with my stairlift.

The installer was friendly and helpful.

The stairlift has taken a lot of weight and pain off my shoulders.

From a satisfied customer.

Thank you

S Lewis

Mr & Mrs Sturrock

Purchased a Sarum

Dear Sirs

We had your Sarum stairlift fitted last week.  We are very pleased with it.  We were bothered about having it fitted, that it would take over the house and be a bit of a monstrosity.  Now that it is here it has fitted into the household well and has done everything we asked of it and is easy to manage.

We must mention your team and their efficiency from Richard Thomas and his experience to Andy the electrician, and Jason his colleague.  They were all exceptional in their work, such comfortable people to have in the house.  We much appreciate their help and advice and want to thank you all, most sincerely, for making out lives that much easier.

Yours sincerely

D.G and Mrs A.M Sturrock

Mr & Mrs Brown

Purchased a Reconditioned
Sent in a kind testimonial via email

Dear Mr Stannah

Thank you for your letter.

We have already returned the customer satisfaction form, from which you will see that we are very pleased with our stairlift.

However, we were intending to write to you to express our great satisfaction with the whole installation.  The friendliness and extreme efficiency of your installation team was outstanding.  Nothing was left to chance, and great care was exercised to ensure that we were completely satisfied, complete with a telephone number to ring if there were any problems.

We would, without hesitation, recommend your company to any one thinking of installing a chairlift.

Yours sincerely Mr & Mrs Brown

G.G. Harris

Purchased a Reconditioned
Sent in a kind testimonial via email

Dear Stannah Stairlifts

My stairlift was safely installed on Tuesday 21 August and is working well.

I just wanted to say how helpful quick and efficient your installer was.  He was a pleasure to deal with.  Unfortunately I do not know his name but I would be grateful if you would pass on my thanks.

Yours sincerely

G G Harris

 

 

Mrs Duke

Purchased a Reconditioned
Sent a kind testimonial via email

Dear Sir

As I was not left a customer satisfaction form, I thought I would write to let you know how pleased I am with my stairlift.

The men that fitted it, also the young man who changed the radiator did a good job.

My stairlift had made life easier now I don’t have to walk up the stairs.  I wish I had bought one a few years ago.

Yours sincerely

Mrs Duke

Brenda Jones

Purchased a Reconditioned

Dear Sir

I would like to thank you and all of the team for the stair lift recently fitted into my house.

The original visit from the sales team, the electrician and the fitters were all extremely well organised and efficient.  The fitters, in particular, were excellent.  They left no mess and were clear and patient with their instructions on how to operate the lift.  My mother was very anxious about the process but their good humour and simple instructions made the process easy for her.

The star lift has made life much better, my mother no longer dreads going to bed or waking in the morning.  The lift enables her to access upstairs whenever she needs.  It is a superb design with remote control to enable us to free the downstairs space and fold ability so that the more able visitors and I can easily walk upstairs.  I am delighted with the way it blends in with the stairs and is not as noticeable as I expected, many visitors have not noticed it until made aware.

The work of your whole team makes such a difference to the lives of those whose mobility has been affected.  My mother and I are very grateful for the high standard equipment that you supply.

Sincerely

Brenda Jones (Daughter)

Mr & Mrs Evans

Purchased a Sarum

To whom it may concern

We had a Stannah (Sarum) stair lift put in 1-6-2012 on the second floor of our block of flats.

The lift is very smart very comfortable to ride in, a very smooth and safe ride with the belt attached.

It was installed by Steve and Julian two very pleasant lads, smartly dressed and very polite. Steve explained the workings VERY CLEARLY VERY PATIENTLY. He was a very pleasant guy.  They worked well and did a first class job, cleaning up after.

We are very pleased with the finished result.

Thanking you

PM Evans (Mrs)
J Evans (Mr)

P.S.  I am partially paralyzed in my right leg and have arthritis in my right knee, foot and hip.
So the lift will be a God sent for me.
Thank you

Mr F Dawson

Purchased a Saxon

To whom it may concern

It gives me great pleasure to inform you of the fitting of my “Stannah” chair lift, by Darren and son, who I must say completed the job, very satisfactorily and left no plaster, residue, or dirt from their work in the several hours they were here at the above address.

On completion they also took great care to ensure that I was filly conversant and capable in the use of all controls of the ease in ascent and descent of unit.

May I say, they make a worthy trusty couple of your employees.

Mr F Dawson

Marie Thresh

Rented a stairlift

Dear Sir or Madam

Please find enclosed signed agreement, I am arranging a standing order with my bank today.

I would like to thank you for your exceptional service and communication.

Your workforce from representative, electrician and installation engineers were wonderful & efficient, kind, helpful and particularly sensitive.

Thank you so much

Marie Thresh

Mr & Mrs Desmond

Purchased a Reconditioned
Sent in a kind testimonial via email

Dear Sir

We bought a used Stannah stairlift off you and had it installed on the 1 May, Tuesday.

Would just like to say the Engineers who installed it Julian and Steve were very helpful and polite and very clean workmen and we are very pleased with the service we have received from you.

Yours faithfully

Mr & Mrs Desmond

Jean Windscheffel

Purchased a Reconditioned
Sent in a kind testimonial via email

Dear Sirs

The stairlift I recently ordered is installed and working.

I am delighted with the result and it is making life easier.

1. I must praise the workmen involved.  The electricians worked on repositioning the points, and 2.  The workmen who installed the stairlift.

I cannot praise them enough.  They left the stairs and hallway clean.

Once again Stannah, thank you for the good service and the personnel too.

Once again Stannah, Thank you.

Yours sincerely

Jean Windscheffel

Mrs B Muscott

Purchased a Sarum

Dear Mr Stannah

I had my stair lift installed on the 25th of April.  It really is a blessing to me.

I am really writing to let you know how impressed I was with all that work for you, you must employ the best there is, all of them, Melvyn, the electrician, the carpenter and the gentleman that did the actual fitting were all so considerate and thoughtful and made me feel very comfortable.

I applause you for the way it is all done, with the minimum of disruption.

Long may you continue to help us all.

Mrs B Muscott (88)

Mr & Mrs Brooke

Purchased a Reconditioned
Sent in a kind testimonial via email

Dear Sirs

Many thanks for installing our stairlift on 26.03.12.

We are delighted and the installation was superb – not the slightest trace of upset, dust etc, and all completed before lunch.  Your installers were a model of what ‘workmen’ (for lack of a better term) should be.

Many thanks (from our legs)

Yours sincerely

Mike & Aileen Brooke

P.S.  The electrician did a first class job too!

Barbara M De Ville

Purchased a straight stairlift

Dear Sirs

We are absolutely delighted with our stairlift and thank you all so much.

The Sales representative, Electrician and Fitter were so helpful and friendly, nothing was too much trouble.

We had excellent service from everyone and prompt response to our queries.

We can certainly recommend Stannah to everyone.

Thank you all.

Yours sincerely

Barbara M de Ville

Miss Iris Hearsey

Purchased a Starla
Sent a kind testimonial via email

Dear Mr Stannah

Thank you so much for my excellent stairlift which was installed so efficiently by Julian.

It is a great help to me and looks so very nice, the colour I chose myself and it really is so satisfactory, I’m thrilled with it.

Thank you for its installation.
Yours sincerely

Miss Iris Hearsey

Sylvia Eyre

Purchased a Reconditioned

Dear Mr Stannah

I would like to say how impressed I was with your Company, the installers were very polite and efficient and it has been a Godsend to me as my stairs are 90° and I have great trouble walking.

Yours sincerely

Sylvia Eyre

G.R. Dent

Purchased a Sarum

Dear Mr Stannah

Thank you for your letter of 3 February 2012.  I have waited for a week before writing to express my wife’s and my satisfaction with our stairlift.  Within three weeks of my discharge from hospital and decision to have a stairlift your sales representative had called, and the lift was installed, which we consider good service.

Your installers were quick, clean and helpful (Julian and Steve from Newport depot) and after becoming accustomed to our personal rack-railway in a prominent position – no problem for me as an ex-railwayman – we find the lift an inestimable benefit to life in our household!  Many thanks !

Yours sincerely

G.R.Dent

Mr L F Browne

Purchased a Reconditioned
Sent a k ind testimonial via email

Dear Patrick

Following the installation of a Chairlift at our property in Norwich, may I take this opportunity to thank you for the product and service we have received from your company.

After making the initial enquiry we arranged a home visit by your salesman who was helpful and honest.  The quotation was competitive yet fair for what I feel is a quality product.

The installation was carried out in a professional manner with the minimal amount of disruption and now fully installed has made the task of using the stairs much easier and safer.

It is reassuring to be able to deal with a company and receive service such as what we have received from yourselves for which we are grateful.

Should we be aware of anyone who requires a Stair lift, I would certainly recommend Stannah Lift Services and forward your details.

Your s sincerely

Mr L F Browne

J A Bell

Dear Sir

On behalf of my husband and I, I would like to congratulate your firm, and especially the workman Steve W, who installed the stairlift, he was most courteous and conscientious of his work also in being patient in explaining the workings and making sure we understood the using of it.  It was a pleasure to try it and exciting, it’s comfortable and so quick we will certainly recommend Stannah to others.

Thank you again.

Yours faithfully

J A Bell

2011

K Rowlinson

Purchased a Reconditioned

Dear Mr Stannah

Ref your letter dated 21/12/11.

Your Installation Engineer did not leave a Customer Satisfaction form.

However I can state we are completely satisfied with our stairlift, and are already finding life much easier for my wife and myself.

I would also like to thank the two young men who installed the lift, they were both very pleasant and polite young men, and did a very efficient and clean job.  I am afraid you do not always get good service from some trades people, so it was a very pleasing experience to have such good service.

I will have no hesitation in recommending your company and workforce to anyone.

Yours sincerely

K Rawlinson (MR)

M.G Gowman

Purchased a Saxon

Dear Sirs

I have delayed completing and returning the enclosed questionnaire until the stairlift had undergone “sea trials”.

I am not given to hyperbole but the whole process of the installation from initial contact to satisfactory completion was undertaken by your people and the sub-contractor with consideration and efficiency and I would have no qualms about recommending Stannah to anyone who sought my opinion.

The installation of the stairlift has provided peace of mind both for myself and family.

Nowadays it is quite rare for customers to have dealings with a company without encountering some minor irritations but the “Stannah” customer service was entirely irritation – free.  Congratulations.

Your s faithfully

M.G Gowman

Theresa Donavan

Purchased a Saxon

Dear Mr Stannah

I am writing to express my appreciation of the really excellent service I received from your engineer who arrived to fit my parents stairlift (at the above address).

Steve arrived early (was waiting for me in fact), was personable, well informed and very professional.  He was really helpful in overcoming an issue re electrical sockets, and I received update calls during the day to confirm this was resolved.

I arrived back at the house to find Steve had coordinated with the Stannah electrician and both stairlifts had been installed perfectly, with sockets fitted, and all the fittings were neat with decoration/carpets made good.

Inevitably, as with all family members where there are elderly relatives suddenly finding themselves coming to terms with major life limiting mobility issues, it can become incredibly stressful coordinating services/adaptations/aids.

The service received from Steve on this visit was a really positive experience, and I hope you would be able to convey my thanks and appreciation to him.

Yours sincerely
Theresa Donovan

Mr & Mrs Courtier

Took out a rental plan.

Dear Sirs

Just a note to let you know how very impressed and pleased we have been with members of your company.  Yesterday, we had a Stannah stairlift installed; your surveyor, Mr Gerald Morgan and the installer, “Steve”, could not have been more helpful – the installation was carried out with a minimum of fuss.

We will be happy to recommend Stannah to any of our friends – you must be very proud of your whole team.

Yours sincerely
G.M & P.K Courtier

Mr A W R Wheeler

Purchased a Saxon

Dear Sirs

I would like to show my appreciation for the way your workers who installed my Stannah Saxon stairlift.  They were very efficient, left everywhere spotlessly clean and the work was done very quickly and would therefore like to thank them very much for their care and efficiency in their work.

Yours sincerely

Mr A W R Wheeler

Mr Ian McLaren

Purchased a Sarum

Dear Sir / Madam

May I take this opportunity to thank Stannah the company for installing a stair-lift for my use through Occup. Therapy.

Please thank the two fitters Chris and Aaron from Manchester for installing it and for cleaning up after they installed it which is such a rare thing these days.

Thanks again

Mr Ian McLaren

George Williams

Purchased a Sarum

Dear Mr Stannah

Your Newport Depot recently installed a Stannah stair lift at my house.

I would like to express my delight with the stair lift and to say how impressed I was with the way in which your engineers carried out such a prompt and efficient installation with the minimum of fuss.

Once again many congratulations.

Yours sincerely

George Williams

Mr A.G.Fuller

Purchased a Reconditioned

Dear Mr Stannah

Thank you for your letter.
Since my first contact with your company and now having reached the final stage installation, I have been impressed by the courtesy and the efficiency of your staff.  Your installer Mr Wallace was extremely polite and efficient, and the operating instructions were most welcome, and enabled me to have the stair lift without difficulty.
I am most pleased with the lift and quite certain it is going to be of great benefit in the future.
My best wishes to you and your company which I trust will prosper in the years ahead.
Yours sincerely

Mr A G  Fuller

Peter Teverson

Purchased a Saxon

 Dear Mr P Stannah

I thank you for your letter dated 25 July 2011, concerning the purchase of a stairlift.

I would like to thank you for the excellent service, right through from supplying the brochure to the final installation and it was all finished well within your stated time scale.

The customer satisfaction form has been completed and returned in the post.

The stairlift is operating well and it is a great help.

Yours sincerely

Peter Teverson

Miss W.I. Bayly

Purchased a Reconditioned
Sent a kind testimonial via email

Dear Mr Stannah

Success!  Thank you so much for “waving your magic wand” so adroitly.  I now have my forest green upholstery, also the information “Users Guide” which arrived before your kind letter, for which many thanks.
I did mention to Jon how happy I am with my Stannah Stairlift, but I should like to take this opportunity to commend all of your Stannah team – from my initial contact at Andover.  Martine so charming, helpful and efficient followed by a visit from Adam Bowman your first rate Scottish representative.  Everything explained, questions answered clearly with a smile, and NO PRESSURE (most important!)  Then there was a joiner, next an electrician, both competent, pleasant and no time wasted.  Needless to say I was more than pleased when the most efficient installing engineer arrived with a very well constructed stair rail (or whatever!) I was most impressed by his efficiency, also explaining all the whys and wherefores” of my Stannah and how much better they are from any other anywhere.  I had a trial run when he explained most filly all the workings of my new stairlift – e.g. swivel, charging points etc etc.  “The icing on the cake” was the recent visit of your Glasgow Manager who came personally to change the upholstery.  He took the time to be assured that I really do understand my Stannah stairlift and that there is always help if I should need it.  I couldn’t be more impressed!
You are lucky to have such a great team and I’m really lucky to have my Stannah stairlift.

Best wishes

Yours sincerely

Miss W I Bayly

Mrs J.D.Holledge

Purchased a Reconditioned

Dear Mr Stannah

I am writing to say firstly how pleased I am with my lift! – But really to say how much we appreciated the efficiency and courtesy of your engineer.

We couldn’t have had more helpful workers.

Yours sincerely

Mrs J D Holledge

J.M.Cresswell

Purchased a Sarum

Dear Sir

Thank you for your letter dated 17 November 2011 and my apologies for not replying sooner.  Unfortunately your fitters did not leave a customer satisfaction form, but I would advise you that I am completely satisfied with the installation.  All involved from your Sales Advisor, Mr Peter Moore, office staff, through to your installation team were excellent in their dealings with me.

The installation team completed the job in a much shorter time that I anticipated and were extremely well mannered, clean and tidy and apart from the new stairlift I would not have known they had been in the house!  Full marks to all concerned – including the electrician.

The stairlift has proved to be of real benefit and has eased my home lift considerably.

There is one more thing you could provide me with if at all possible, and that is a copy of the A4 drawing of the staircase.  The electrician you employed left part of a copy and it tweaked my curiosity since in my working days I did a fair amount of site surveying and production of working drawings

Once more my grateful thanks to all concerned.

Yours faithfully
J M Cresswell

David Pickup

Purchased a Sofia

FAO Mr J Mowbray

I would like to thank particularly Vince Humble for the considerable time and effort he put into the pre installation part of the service at my mothers property at (address) in the middle of last year.  The design was complicated with a couple of half landings, the staircase narrow, newel posts to be cut down and installation was required on the open side of the staircase with only a couple of mm tolerance.  Vince came back on several occasions to check measurements and clearly explain to a 92 year old lady what was going to be best for her and kept me updated on every occasion.  His service was exceptional.
This was equally matched by the installation team on the day.

Since then a few elderly neighbours have been in to try the installation out… being told by other firms that a chairlift was not possible in these houses.  I am sure they will follow this up with enquiries to yourselves.

I couldn’t recommend you highly enough.

I guess normally people don’t write in to say thanks.. but I would like you to take a couple minutes to thank Vince and the team of lads for doing a magnificent job for my mother.. which has again given her full access to her home.

Many thanks

Yours faithfully

David Pickup

Joyce P.Botterell

Purchased a Saxon

Dear Mr Stannah

Thank you for your letter of the 9th inst., and I have pleasure in confirming that your engineer installed our stairlift on Wednesday to our complete satisfaction.
We found that the engineer’s personality and approach to his job, was exactly right in as much as he was cheerful, polite and put us totally at ease.  These attributed in circumstances where elderly or infirm customers are concerned are of utmost importance.

We are totally pleased with the lift and its installation has made our lives more comfortable, even after so short a period.  No longer do I have to be pushed up the stairs by my dear husband, neither does he have to be on hand when I come down.

You mentioned a customer satisfaction form, but I do not seem to have this document.  However, I declare herewith that the chairlift itself is of an extremely high quality, the upholstery is unobtrusive and the runner sits very neatly against the wall.  The movement is smooth and stops are gentle, without jolting at all.  We are totally pleased with the purchase, and having been told that we qualify for VAT exemption, was the cherry on the cake as we had been putting off getting a chairlift for over a year.

Your representative Mr. Steve Sharp was extremely nice and did his best to put us at ease when he called.  He too, had just the right sense of humour to relieve any tension that could have been present should an elderly person be on their own.

All in all, thank you and your Staff for their attention and we look forward to the first yearly inspection, at your convenience, as well as years of comfortable use.

Yours sincerely

Joyce P.Botterell

Mr Rowles

Purchased a Saxon

Just a letter to say how happy we are with the stairlift, and the whole process leading up to it being installed, everything was done in a outstanding way.  We couldn’t fault a single thing.  Each person that we came into contact with was very professional.

It has made something which was a challenge and a daily struggle become much easier.

Thank you

Mr Rowles

Gordon Preston

Purchased a Saxon

Dear Mr Stannah

I am writing in response to your letter of 4 April addressed to my wife.  I was unfortunately in hospital when the stairlift installation was made and did not have the opportunity to meet your installation engineer.
We cannot trace the customer satisfaction form to which you refer, but, of you will kindly send one it will be completed and returned without delay.

I would mention however that we are delighted with the installation which will be of great benefit to both of us.  Your engineer did an excellent job.

Yours sincerely

Gordon Preston

Constance Cooper

Dear Mr Stannah

Thank you for your very nice follow up letter after fitting my chair lift last Saturday.

I am very pleased with the way it was fitted by your engineer, a most pleasant informed helpful person and am using it very easily indeed.  So simple no problems, it will be such a help for me.
I am so very pleased it has been fitted.  I am sure some of my elderly friends will think the same – we are all in our ‘80’s’.

Yours sincerely
Constance Cooper

J.D. Wilson

Purchased a Sofia

Dear Mr Stannah

Thank you for your letter of the 18th April, 2011.
I have completed the customer satisfaction form but I would like to bring to your attention the pleasure I had in meeting your Sales Consultant, Mr Peter Greenhalgh.  He appeared at my door immaculately dressed and conducted the whole sales process in a most pleasant and professional manner.  He is a credit to himself and your company.  This was by far the most pleasant and informative sales experience I have ever had.
I am totally satisfied with the complete service your company had provided.

Yours sincerely

J. D. Wilson

Mr & Mrs Peever

Purchased a Sarum

Dear Mr Patrick Stannah

My wife & I have recently had a Sarum stairlift fitted on 15/4/2011.  We would like to thank you & your company for an excellent stairlift and fitting.

It has changed our lives completely & my wife is now completely independent, being able to go to the bathroom, bedrooms, having a shower as she hasn’t been able to get upstairs recently.  She has complete confidence in the chair lift.  It has also please all our family as I used to be very unstable.

If you wish to publish this letter, feel free to do so, we have no objections.

Yours sincerely

D. Peever & E.H. Peever

Mrs Sue Ross on behalf of Mr Meakins

Purchased a Reconditioned

Dear Mr Higgins,

I am at a loss for words, to let you know what a relief and comfort you have brought to my family.

My great uncle (Mr Peter Meakins) is a very dear member of our family that has been struggling to maintain independence and quality of life that he should be allowed to have. He has been unable to use the stairs in his home for quite some time. Having the Stairlift will have an overwhelming effect on Peter’s life and help him enormously.

I really appreciate the professional, caring and considerate way you dealt with him. Your assistance has been invaluable throughout the preparation and installation of his Stannah Stairlift.

In this day and age it is becoming increasingly harder to find quality products and diligent
craftsmen, but you certainly made sure that everything had been well thought through, planned and carefully explained. You were meticulous right down to the last detail. This is a superb illustration of how things should be done and the performance of the installers was second to none. A truly first class service that exceeded all expectations!!!

This letter is simply to show the appreciation and gratitude that you and the Stannah Stairlift installers deserve for the exemplary work and courteous behaviour you provided.

I only hope that Calderdale council will continue to provide this standard of service to the elderly for many years to come and you should be proud of your contribution to society.

Thanks again for your support, dedication and outstanding work.

Yours Sincerely,

Mrs Sue Ross on behalf of Mr P Meakins

Pete Meakins

Purchased a Reconditioned

Dear Sir/Madam,

I wish to convey my gratitude and deep satisfaction to the people who called into my property to install a Stannah Stairlift on behalf of Calderdale Council.

Three members of your staff, called on me at different times, namely an electrician, a joiner and an installer/demonstrator. All of them went about their work quietly, efficiently, left the property absolutely spotless and all are highly commendable.

With my deepest gratitude.

Yours very sincerely,

Pete Meakins.

Nora Gauterin

Purchased a Reconditioned

Dear Sir

Thank you for writing to enquire about my recently acquired stairlift.  I have to say I am very pleased indeed with it, as it will prove very beneficial to me, since I am now 92 yrs of age, and quite badly afflicted with arthritis.

May I commend to you the people of your workforce who installed it.  The electricians and the installer arrived on time and carried out the work with the maximum efficiency and with minimum inconvenience to me – all in all – a great success and I thank you all.

Yours sincerely

Nora Gauterin

Mrs N Clarke

Purchased a Reconditioned

Dear Sir

I had a Stannah lift installed on Mar 14th.

I can’t cope with surveys, but wanted you to know that I am very satisfied with the lift and also with the gentleman who installed it.

I wonder how I ever managed without it.

Sincerely
Mrs N Clarke

G Marr

Purchased a Sofia

Dear Mr Stannah

Your customer satisfaction form is somehow lost but I would like to say how pleased I am with my Stannah Lift.  I was very pleased with the polite and efficient manner with which the whole exercise was carried out.  Thank you.

Yours sincerely

G Marr

Molly A. Collyer

Purchased a Saxon

Dear Mr Stannah,
Many thanks for your letter of the 11th February. To receive a personal letter from a director of so extensive and long established a firm is an old fashioned courtesy which my husband and I – born when manners mattered – appreciate very much!

Of course we realise that in these days such a large organisation could not be run without the use of all the impersonal electronic aids available. However, the personal touch, where possible, is most welcome (especially to folk of our generation!).

Yes, I am very satisfied with the stair lift, it is easy to use, good to look at and is making life much easier for me!

Your sales consultant, electrician and installer were all pleasant and efficient gentlemen. It seems that your installation engineer omitted to leave a customer satisfaction form but we found a screwdriver under our bookcase at the foot of our stairs which must be his and we should be happy to return this tool if anyone is coming this way.

Forgive my delay in replying to your letter but we are fighting rather unpleasant colds at present!!

Yours truly,

Molly A. Collyer

Patrick Raleigh

Purchased a Saxon

Dear Sir,

We have recently had one of your stairlifts installed in our home, and it would be remiss of me if I did not write thanking the workmen for their kindness, cleanliness and expertise in their work and it is a pleasure in this day and age to do so.

Thanking you once again.

Yours sincerely.

Patrick Raleigh

Steven MacKenzie

Purchased a Sarum

Dear Mr Stannah

Thank you for your kind letter of 17 February.  I write to tell you that I have returned the satisfaction form and given you full marks for everything.

Your stairlift was installed 2 weeks ago and it has made a great difference to my life.  I turned 93 recently and now I can go up and down stairs at will, instead of the struggle I had before with sticks which limited my use of the stairs to 3 times a day.

I was very satisfied by all branches of your staff and by the performance of your lift.

With many thanks to you and them.

Yours sincerely

Steven MacKenzie

C.J.Messer

Purchased a Saxon

Dear Mr Stannah

Thank you for your letter of 17 January 2011.

So far everything is entirely to our satisfaction.  The stairlift was quickly and efficiently installed and although we didn’t receive a customer satisfaction form I can confirm the stairlift has operated without any problems.  I’ve withdrawn all my reservations about having a stairlift.

Yours sincerely

C.J.Messer

Malcolm Tyson

Purchased a Sofia

Dear Mr Stannah

Very recently I bought a STANNAH STAIRLIFT, your ref 124503 of 18-10-2011.  I felt I must write to you in addition to having filled in a satisfaction report, the reason being it has been so refreshing to deal with a firm that appreciated what I call OLD FASHIONED VALUES, superb service with a first class product.

I phoned for a brochure which arrived the next day.  Having read this, I phoned STANNAH which was on a Friday, and it was arranged for your representative to call on the Monday at 12.00.  That morning we had snow, so I thought that would be it for the day.  At 12.00 the door bell rang, and I was introduced to what I consider to be the most efficient salesman I have met for many years.  Every question I asked was answered perfectly, and there was no high pressure.  His Christian name was NIGEL, and I must congratulate you for sending someone who has restored my faith in British firms.  Being in the footwear trade most of our manufacturers have gone.

Having decided to order what was recommended, Nigel said he would make arrangements regarding the electrician, and this would take place at 10.00 a.m. on Wednesday.  10.00 a.m., the door bell rang, and two gentlemen started work having removed their shoes and put slippers on.  The wiring was so neat, and they left after doing a perfect job and not leaving one speck of dirt anywhere.

Next, the lift, this would be put in on Friday morning starting between 8.30 and 9.00.  At 8.50 the door bell rang, and the same fantastic standard of service, with a perfect demonstration after the fitting, and from that moment on we have been delighted with our STANNAH and also delighted to tell all Ambleside that at last we have found a firm that knows what SERVICE means.

I think I saw you advertised taking SERVICE TO ANOTHER LEVEL, I think this should read taking SERVICE TO THE HIGHEST LEVEL, which is what you have done.

Please thank all concerned in your organisation.

Yours sincerely

MALCOLM TYSON

2010

Mrs Daniell

Purchased a Sofia

Dear Mr Stannah

I thank you for your letter of the 9th enclosing the warranty certificate and receipted invoice.  I must congratulate you not only on the actual stairlift but on your staff.

From the time I contacted Paul Stevens who explained everything and gave me a quote I was not pestered to place an order.

My daughter brought me to Andover to see and try the different lifts.  Reception and Gemma were kindness itself and I could take my time “riding” the lifts.  I came away knowing what I favoured including the upholstery colour.

My mind was still not made up for a few weeks and then I contacted Paul again to place an order.  He actually came the same day as he was in another part of Dorking.  He took the required measurements, completed the order form and I paid the deposit.

From that moment I was kept informed of delivery etc and what to expect.  Everything went like clockwork – The electrician and installers were very efficient and I tested the lift.

Now I wonder why I struggled so long before making up my mind.  It felt like giving in.
Life is so much easier now.  Thank you all so very much.

Yours sincerely
W.A.Daniell (Mrs)

Mr Staton

Purchased a Sarum

Dear Sir

The purpose of my letter is to thank you for the service you have provided to me and my wife.  The stairlift is a fine piece of engineering and works perfectly; it runs as smooth as silk.

However, what I would like to stress is our appreciation of the help and kindness shown to us by all of your staff who we had the pleasure of coming in contact with throughout the whole of our negotiations and installation, starting with Chris Leather and then your Office staff who made all the arrangements with me on behalf of the Electrician, Joiner and your Installers.  They were first class, every one of them arrived on time, this was important to me because of my wife’s disability.
Everyone was genuinely helpful and kind, and that means a lot to anyone in our situation.

Yours faithfully

Alan Staton

Mrs B. Roberts

Purchased a Saxon

Dear Sir

Thank you for sending me your Electrical contractors certificate.

I apologise for not writing to you sooner to tell you the installation of the stairlift has been wonderful for me and life is so much easier – thank you.

Please thank the two men concerned with fitting everything. They were kind and helpful and kept the house spotless!

Yours sincerely

B Roberts

Mrs S Jury

Purchased a Saxon

Dear Mr Stannah

A customer satisfaction form was not left by your engineer.

Everything was carried out to my complete satisfaction and I am indeed enjoying the benefits of a stairlift.  I would like to say I was extremely impressed with the speed, efficiency and excellent service of your staff and company.

Thank you

Yours sincerely

SV Jury (Mrs)

G Fry

Purchased a Sofia

Just a note to thank you for your letter dated 22nd July, 2010.

We are very pleased with the stairlift, as my Husband can now get up and down stairs without the struggle we’ve been having for weeks to get to bed and get up.  It is an absolute God send.  Should have had it fitted months ago.

I don’t remember having a satisfaction form to fill in.  The 2 young men who fitted the lift were very clean and tidy workmen and they did a good job.
Everything is working O.K.

Many thanks

Yours sincerely

G Fry (Mrs)

Mrs Clark

Purchased a Sarum

Dear Mr P Stannah

Please accept my most sincere apologies for the delay in replying to your gracious letter of 20th October.  I have been rather indisposed – however thankfully, much better now.

I cannot recall receiving a customer satisfaction form – please blame no one – it may be my mistake, of so, then again I apologise.

Mr P Stannah I am thrilled with my stairlift, which is a magnificent example of precision engineering.  I now have the freedom to go up or downstairs without sitting for up to an hour, filled with dread at the thought of so doing!  It has changed my life at home.  Thank you.

I would also like to compliment your staff for the courtesy and service I received from the moment I placed my order, Jenny who kept me informed at all times, and your engineers, who also clearly explained and demonstrated the chairlifts functions.

You should indeed be proud of the quality of your products and service which I am sure must be attributed to your being a family run company.

In closing, may I also thank you for the discount given, entirely unexpected, although greatly appreciated.

Mrs D Clark

Mr M Hall

Purchased a Saxon

A note to thank you and your organisation – I met your Consultant Mr McDonald on 24 Sept at the above with my sister Miss C M Hall.  I ordered then, your carpenter and electrician and installer concluded 1st Oct and Mr McDonald helped CMH understand the system better on 2.10.

Pretty good I think.

Sincerely

Michael Hall

Mr Plainer

Purchased a Reconditioned

Dear Sirs

On behalf of my wife and myself, I would like to sincerely thank your firm for the exemplary manner in which you handled the recent fitting, and then removal of a stairlift at my home.  Your excellent installers on both occasions were absolutely expert and quick.  Your lady on the phone (Tracy) was very friendly and extremely helpful.  Finally Mr Proctor was first class in the way he understood and finalised the problem.  You should be proud of your excellent staff who epitomise your heading as a real family business.

Wishing you continued success.

M Plainer

Mr & Mrs Lewis

Purchased a Solus

Dear Mr Stannah

I am writing to express our satisfaction with our new Stannah stairlift.
We travelled from Cardiff to your factory in Andover to see the various lifts available before making a decision.
Your staff were very helpful and Jay Norton who visited us a day later was also a credit to your firm.  The installation was done by a young man called Julian.
He was extremely efficient and courteous.
The stairlift was installed without any fuss or disturbance.  Having installed the lift Julian was very explicit and patient in showing us how to use it.  Although at present we are very mobile we are very pleased indeed with our new purchase and congratulate you on your excellent staff and efficiency.

Yours sincerely

Muriel & Douglas Lewis

Mrs Davies

Purchased a Sofia

Dear Mr Stannah

Thank you for your letter of 27th October, following the installation of my new stairlift.  I am pleased to confirm that we are completely satisfied with the chair and really appreciate the benefit that it provides.

We are particularly grateful to Jo Passalacqua, the Sales Advisor, who was so helpful and carefully explained all aspects of the models available.  As a result, her comprehensive advice enabled us to decide and place an immediate order.

The Engineers who did the installation, were efficient and tidy in doing so and very helpful and considerate in explaining the practical operation of the stairlift before leaving.

Thank you and your staff for the excellent service we have received since our initial enquiry about a stairlift, everyone has been most helpful throughout.

Yours sincerely

PM Davies (Mrs)

Mr Smith

Purchesed a Sarum

Dear Sir

Last October 2010, I had a new Stannah stairlift fitted in my home.  The gentleman that represented your company was Mr Gilbert McDonald.

He was extremely professional and helpful in his advice and had a very pleasant manner.  Also, the engineers who completed the installation of the stairlift, these included carpenters, electricians and fitters, were all equally as efficient.

I would like to thank you and your staff for your service and would like to wish you all happy and prosperous new year.

Yours sincerely

Mr Smith

Professor Peeling

Purchased a Sofia

Dear Chairman,

I am writing to commend your representatives who have recently been involved with the installation of a Stannah Chairlift at my home.

Their professionalism, efficiency and demeanour were a pleasure to experience and they are indeed a great credit to your company which has the highest reputation for the excellence of your product.

I felt that you should be made aware of this.

Yours sincerely

WB Peeling

Mrs K Wellington

Purchased a Saxon

I would like to thank Stannah for putting in my stairlift, and for giving me back my independence in the comfort of my own home.  I am 72 years old and haven’t been able to climb the stairs for over 9-10 months, I can’t believe the difference a stairlift can make, but believe me it does it’s wonderful.

Please thank all staff involved and fitter who installed it thank you so much.

Yours sincerely

K Wellington

Mrs Jagger

Purchased a Sarum

Dear Mr Stannah

Thank you for your letter and invoice for the stairlift we had installed on 28/9/2010.

We were not given a customer satisfaction form to fill in.  However, we are delighted with our Stannah stairlift, which has made a wonderful difference to our full use of our home.  We shall certainly recommend Stannah to anyone we know who is considering a stairlift.  We were dealt with so promptly after my ‘phone call and Chris Newman, who came to discuss it with us, was so pleasant and caring and explained everything to us, patiently, in full details.

The electrician, who moved sockets for us and the installation engineers, could not have been more efficient, polite, and thorough both in installing the lift and making sure we understood how to use it safely before they left.  Thank you again, most sincerely.

Margery K Jagger

S Farrington

Purchased a Saxon

Dear Sir

Thank you for your letter of Sept 23rd re my Stannah stairlift.

You mention the customer satisfaction survey.  However I was not given one.

I would like though to say I was very satisfied with the service I received throughout.  Starting with Peter Greenhalgh the Sales Consultant who also took time to speak to my son in Dorset and answer is queries on my behalf.

Both the electrician ‘Peter’ and the plumber ‘Dave’ worked very hard and left everything tidy.  Finishing with the installer ‘David’ who explained everything satisfactorily.

So, I thank you for your A1 Service.

Yours sincerely

S Farrington

Mr A Scholes

Purchased a Reconditioned

Dear Sir

Thanks for your letter dated 29 June 2010 concerning stair lift we had installed on 28th June 2010.
The lift complies with everything your surveyor, Jo, described and my wife (90 years of age) and myself (92 years) think it is one of the finest things we have purchased for years.
So far, the lift works perfectly and we are so pleased with our choice.
In our opinion we are completely satisfied in every way, even though we have only had the lift, so far, for two weeks.  The electrician and installing engineer carried out their work efficiently and explained everything we needed to know.
Once again, many thanks to you and all your staff involved.

Yours faithfully
A.C.Scholes.

Harold Gehlcken

Purchased a Reconditioned

Thank you for your letter of July 1st, 2010.  I am pleased I chose a Stannah stairlift in preference to a cheaper one from another firm.

I have been using it since it was fitted and am now able to sleep in my upstairs bedroom which I haven’t been able to do for the whole of this year and also I am able to use my bathroom.

I was very impressed with the installation and the people who fitted it in such a short space of time.

With every good wish for the future

Yours sincerely

Harold Gehlcken

Mr N May

Purchased a Reconditioned

Dear Sir / Madam

This letter is being written on behalf of my mother.

Just a word of thanks for the thorough and professional approach regarding the stairlift which was recently fitted to my mothers house.

I was in attendance when your salesman, Colin Norris, called on 14-6-10 and was most impressed with his sales approach.  He gave us the options, facts and prices and left the decision to us, which was fine.

When the stairlift was delivered and fitted on 24-6-10, my mother found the engineer, Mark from your Norwich depot, to be very friendly and efficient.

Overall, we feel that having the whole job completed within 9 days of the order being placed was very commendable and we would have no hesitation in recommending Stannah Stairlifts to other people.

Thanks again,

Yours sincerely

Neville May

Mr & Mrs Chatfield

Purchased a Saxon

Dear Directors

Thank you for your letters of 1st and 23rd April 2010.

We have returned the questionnaire that was included with the instruction booklet, by separate post.

We are very satisfied with the stairlift and much impressed with all concerned with the installation – your Branch Manager at Crayford; and the comprehensiveness of the instuction booklet.

Our Son-in-Law who did all the arrangements and phone calls for us, said he was most impressed with the efficiency and courtesy of all members of your staff.

We are now using the stairlift and find it most useful.

Thank you for all your help

Yours sincerely

Grace and Tom Chatfield

Mrs C. Jones

Purchased a Sofia

Dear Sir

Just a few lines to thank you to fitting our stair chair which we are very pleased with.

I would also like to thank the boys who worked to hard and clean I can recommend you to any one.

I have having points from my husband every time I use it getting better each time.

Thanking you once again

C Jones

Mrs Cox

Purchased a Sarum

Dear Sir

I have recently had a Stannah stairlift installed, which I find a great asset, thanks to a Stevenage Borough Council Grant, also new bannisters had to be fitted.

I must congratulate the carpenters and the painter for their excellent workmanship.

Will you please pass this on to Steve Sharp, who made this all possible

Thank you

Yours sincerely

B Cox (Mrs)

Mrs R Doherty

Purchased a Sarum

To all employees of Stannah Stairlifts

A little thank you to you all for the wonderful service that was given on arranging and fitting of my stairlift.

I can’t believe the difference it has made to my everyday living, it has certainly made things easier for me.

Thank you to the men who fitted the lift.

Mrs R Doherty

2009

Mr Felce

Purchased a Reconditioned

Dear Mr Patrick Stannah

Thank you for your letter of 3rd instance which is appreciated.

I am very pleased to be able to report to you that the whole project, which was not one of the simplest installations, was carried out professionally and all involved were courteous and hard working completing the contract without a hitch.

As far as my wife is concerned the relief was immediate and the lift allows her to access the first floor more frequently than she was able to before.

We would have no problem in recommending Stannah to anyone.

Yours sincerely

K.R. Felce

Mr J Spencer

Purchased a Sofia

We are very pleased with our Sofia stairlift installed last Friday by your engineer, Mr Pluples; he did a first class job and was very helpful.  Your Sales Consult, Mr C Hannan equally went to a lot of trouble explaining all about stairlifts; both your colleagues gave us excellent services and we feel we shall benefit greatly, already I have been able to move downstairs during the day and dress normally and my wife has no longer to go up and down stairs many times a day.

J Spencer

Mr & Mrs Morphey

Purchased a Reconditioned

Dear Mr Stannah

May I please make the following comments regarding my recent purchase of a stair lift from your company.

My first contact by telephone was very good, your staff so helpful and explained in detail and answered every question.  Arrangement was made for a sales consultant to contact and visit.

Miss Jo Passalacqua came and how I envy you, I have been in sales for all of my business life and this young lady impressed me with her knowledge of the product her respectful manner and her kindness in explaining things to us two ‘oldies’.  After consideration I telephoned her and placed my order.  A further visit was made by her and detailed measurements were taken again she was so helpful.

Several days later I was advised of a firm delivery date and on this date your installation crew arrived.  The complete stair lift fitted in record time and everything cleared up and before leaving they both made absolutely sure that both my wife and me understood completely every detail of working of the lift.

I confirm that it was an absolute pleasure to have these two gentlemen working in our home.

Well done with staff like this you can only but success.

Finally the lift is working like a dream.

Your sincerely

John and Jill Morphey

David Montgomery

Purchased a Saxon

I would like to take this opportunity, following our previous telephone call, to thank you for your re-scheduling of the installation of my “Stair Lift” at the above address.  And, I hope you can pass on my thanks to the “whole” of the Stannah team involved, the joiner, electricians, and not least the installation engineer, who all conducted there selves with complete professionalism, courtesy, and help towards my wife and myself.

The “lift” has proven over the last few days, to have changed what was becoming an increasingly daunting task into a much more manageable one.

Once again, thanks to all and should you require any further information please do not hesitate to contact me.

I remain, Yours sincerely

David Montgomery

Joan Mohn

Purchased a Saxon

On Tuesday April 28th one of your electricians came to install electric for a Stannah chair lift.

I would like to say he was an excellent work man – he was quick, quiet and was very good and I wish to give my sincere thanks to your firm for a good job well done.  And especially your electrician who cleaned up after himself – (I’m sorry I didn’t ask his name).

With my sincere thanks once again.

Yours

Joan Mohn

Mrs Silvester

Purchased a Reconditioned

Dear Sirs

Many thanks for the stair lift its great!

I feel I must thank all the staff who installed it, right from the start the electrician carpenter and plumber were very polite and efficient:  I must confess that half way through the installation I was wishing I had not started it!
Anyway I need not have worried, all went well thanks to the efficient staff.

Yours sincerely

Joyce Silvester

Jennifer Parker

Purchased a Siena

Just felt that I had to say a very big thank you to all of the Stannah staff.

From the initial phone call made by my daughter to ask about a stairlift everyone has been most helpful and nothing has been too much trouble.

It has been invaluable as I now have freedom to go up and downstairs without worrying.

I couldn’t have received better service anywhere.

To all Stannah staff,

It was really nice of you.

Kindest regards

Jennifer Parker

Maurice H Wright M.B.E

Purchased a Starla
Sent in his kind testimonial via email

Dear Mr Stannah

Our stairlift has now been installed, and has been in constant use for over a week.

It is functioning well and is proving to be of immense help. It is a quality product.

Yes, I have completed the survey document and it is enclosed.

The survey in itself is insufficient to demonstrate the whole service function and customer care, by members of your team who, individually and collectively, were instrumental in my deciding to chose Stannah.

My letter compliments and appreciates the sales consultant who came to the house and explained sensibly and clearly the choice of lifts and functions. Andy Moreton, Simon Proctor – great communicators, and the technician Chris Colton from Mansfield service who did a splendid job with the installation and clearly explained the how to use, and how it works et al:

These members of your team were a credit to Stannah and themselves.

It’s important for me that you do me the courtesy of passing on my customer satisfaction to these good people. Thank you.

The products of other stairlift providers were considered, but Stannah was the product of choice: made in UK: and you are exporting your products. I shall no problem in recommending your company.

Sincerely,

Maurice H Wright M.B.E

Chris Howell

Purchased a Starla
Sent a kind testimonial via email

The Equipment is second to none. The sales consultant was excellent. No hard sell and completely transparent. The installer was efficient and tidy, thorough and comprehensive in his knowledge of the product.

A five star service for a five star product.

Chris Howell

K Richardson

Purchased a Sofia

Dear Mr Stannah

I thought I would write to tell you of my good experience with Stannah’s service on the above contact.

My first contact with Stannah was in March when I took my mother, who is 91 and has great difficulty walking as a result of severe arthritis, to your site at Gateshead so that she could experience a stairlift at first hand and overcome her innate suspicion of them.  We saw one of your supervisors who talked her through the stairlift operation with great sensitivity and understanding of her fears.

On 23rd July, a contract was placed with Stannah for a stairlift at her above address.  The Contact in Stannah was Chris Mutch in Manchester.  I asked him whether it would be possible to fit the lift during the week of the late summer public holiday to fit in with my own stay in Newcastle supervising building work at my mother’s house necessary before the lift could be installed.

In spite of the very short timeframe, Stannah managed to supply and fit the lift on the 4th September.  The installation team was very good indeed and the installation was completed and my mother trained in its use without fuss.  To everyone’s credit, she uses the lift frequently and without any difficulty.

Please pass on my thanks to all concerned.

Yours sincerely

K Richardson

Mr & Mrs Ridgley

Purchased a Sofia

Dear Sirs

We have recently had a stair lift installed by your Company, from the day I telephoned to make enquiries to completion was less than a week, we thank you for an excellent service.
It was really appreciated as my husband had a bad fall the previous week and was finding it very difficult to negotiate the stars.

From the time I telephoned making enquiries to the completion we had polite, friendly service from all concerned, everything was left clean and tidy at the end we were very impressed.

Thank you for your follow up correspondence.

Yours sincerely

Jean & Douglas Ridgley

David JW Vaudin & Dr Green

Purchased a Sarum

I enclose the completed Survey form following last week’s installation at Horndean.

I would also like to express both Dr Greens and my grateful thanks to your firm for their handling of the whole purchase and installation, but particularly to the installation engineers who we thought were wonderful.  Nothing was too much trouble and their care and attention to Dr Green’s questions and worries was way above the ‘Very satisfied’ tick on the survey form box.  Although Dr Green has been with us in South Wales for the past week I was amazed how quickly she picked up how to use the stairlift on the day of installation and must show the effort you have put into the design to make is so easy to use.

Once again our very grateful thanks for a job well done.

Yours faithfully

David JW Vaudin & Dr Green

Mrs Pryme

Purchased a Saxon

I just wanted to write and express my appreciation to you for the professional and prompt service that you provided in relation to installing the stairlift.

The process from start to finish was excellent from a Customer Service perspective and given my husband was reliant on a ‘quick installation date’, to enable him to return home from hospital following the fracture of his hip – you did not disappoint and the installation Team who fitted the lift are a credit to your Company.

Thanking you again.

Yours sincerely

Anne Pryme

Enid J Masterson

Purchased a Sofia

I thank you for all the information re my stairlift, so this is just a little note to say I am already feeling the benefits.

I would like to thank Mr Chalkley and Nick your engineer for making everything go so smoothly, my son was also impressed.

No dreading now the thought of the stairs to climb (after the 10 o’clock news).

Sincerely

Enid J Masterson

Mrs D.D. Taylor

Purchased a Saxon

Just a quick thank you for the excellent service you have just provided me with regarding the installation of my new stair lift.

From the initial contact by your customer service representative and subsequent visit by your Sales Consultant Mr Chris Hannan to the day of delivery and fitment by your installation engineer the service your company has provided has been excellent.  I will have no hesitation in recommending your company to friends and family.

Once again many thanks.

Yours sincerely

D.D. Taylor (Mrs)

Peter Marr on behalf of Mrs FM Leach

Sent a kind testimonial via email

I wish to put on record, on behalf of Mrs Leach, appreciation for the courteous and efficient way in which you processed the application and carried out the installation the stairlift.

At every stage of the process the matter was handled by your staff in a helpful and courteous manner, efficiently and carefully meeting all the time deadlines planned for the project. The installation team (Steve and Stuart) were well organised and carried out the installation with the minimum disruption and demonstrated how to use the stairlift before leaving.

All in all I commend Stannah for quality service and the quality/design of your stairlift.

Best Regards

Peter Marr on behalf of Mrs FM Leach

Mr Fawke

Purchased a Sarum

On May 1st this year 2009 I had one of your stairlifts installed.  I give the utmost praise to the men that fitted it (Steve and Julian) with best professional pride.  I may add cleanliness and courtesy a job well done.

Yours sincerely

Mr Fawke

Mrs Mohn

Purchased a Saxon

On Tuesday May 5th John Moores installed a Stannah chair lift at the above address.  I would like to say how pleased we are with the chair and to say Mr Moores was one of the best workmen we have known.  He was on time and worked hard all the time he was here, and made a thorough job of cleaning when finished.

Please forward our thanks and congratulatulations to him.

Yours truly

Joan Mohn

Mrs Catherine Glover

Purchased a Saxon

I felt I had to drop you a note to thank you for sending Keith to put my stairlift in on Friday 13.02.09.  He is a credit to you, I wish we had more hard working men like him.

I was a bit nervous of the lift at first, he was so nice, polite and understanding and now I love my stairlift, thank you.

Yours sincerely

Mrs Catherine Glover

Mrs Page

Purchased a Saxon

Thank you for sending me receipt for stairlifts, and I would like to thank you also, for the efficient way your colleagues worked hard to put my new stairlift in.

They did a very good job and I was very pleased.

I apologise for the late reply, but have been in hospital having an eye operation, thank you again for a job well done!

Yours sincerely

Mrs L C Page

2008

Mr & Mrs Mclean

Purchased a Sarum

Just a note to say thank you for installing your model 260 stairlift at the above address on 3rd Nov 2008.

We are very pleased with all the stairlift features, especially the lovely ample sized chair, the upholstery and the controls.  The workmanship of the guide rails and their supports is also very neat.

Your engineers, who fitted the stairlift (Keith and Peter) did a great job and left everything neat and tidy.  The same remark applies to the engineer (named Bob) who was responsible for electrics, he also left things neat and tidy.  All three engineers are to be commended.

I unfortunately have lost sight of my main point of writing.  It was, receiving on 5-11-08, a document from your firm, giving an extended 10 year guarantee on the stairlift, which is just wonderful, as is the stairlift user guide.

Thank you

Yours Faithfully

Mr & Mrs T McLean

Mr Jennings

Purchased a Sarum

My Wife and I, write to express our gratitude and appreciation to everyone involved in the preparation,  delivery and installation on my new stairlift.

Please pass on our thanks to the salesman, carpenters, electrician and fitters who all arrived on time and were courteous and very efficient.

Their standard of work has been excellent and they all deserve recognition of this fact.

Many thanks again.

John M Jennings

Mrs M. Roberts

Purchased a straight stairlift

On the 20th of this month, one of your engineers came to install a chair-lift in my home.

I am writing to say “Thank you” as your team of workers did a very efficient and clean job, in a very polite and caring manner.

Thank you

Yours sincerely

M Roberts

P Chamberlain

Purchased a Reconditioned

I would like to thank every one of your representatives for their outstanding service.  Stuart Thomson who came to show us the product and was so helpful in getting us an installation date.  Louis, the electrician, polite tidy and very efficient.  And on the ‘Big day’ Steve and ‘mate’ to fit our new ‘Stannah’ with care and professionalism.

It has changed my husbands life.  He can now be independent on the stairs without me behind him, worrying, in case he falls!

Thank you and God Bless Stannah

Yours most sincerely

Patricia Chaimberlain

Mr Friar

Purchased a Saxon

We have recently had a Stannah Stair lift installed and we would like to express our thanks to your staff, all of whom dealt with us in an excellent manner. The stair lift itself is working perfectly and after seeing and experiencing ours my wife’s sister […] has also had a Stannah installed and she too is very happy.

The cost was a little more than we had expected but we went to the market leaders, bought the best and are happy with the product and the way it was installed.

Thank you to everyone who was involved.

Mr D Friar

Mrs Burton

Purchased Solus

Having enjoyed the use of my new ‘Solus’ stairlift for the past seven days, I wish to express how pleased I am, and certainly one of my better ‘investments’.

Please thank Mr. George Hughes for his expert skill and workmanship. It was certainly a pleasure to welcome him in to my home.

My thanks also to Sam the electrician for his neat work.

Mrs Burton

Mrs Chaimberlain

Purchased a Reconditioned

I would like to thank every one of your representatives for their outstanding service.  Stuart Thomson who came to show us the product and was so helpful in getting us an installation date.  Louis, the electrician, polite tidy and very efficient.  And on the ‘Big day’ Steve and ‘mate’ to fit our new ‘Stannah’ with care and professionalism.

It has changed my husbands life.  He can now be independent on the stairs without me behind him, worrying, in case he falls!

Thank you and God Bless Stannah

Yours most sincerely

Patricia Chaimberlain

Mrs Howlett

Purchased a Straight Stannah

On the 3rd Sept 08 a young engineer came to install the above no stairlift.

The reason for this letter is to congratulate you on the young man you sent. He was conscientious, kind, and very polite, in fact. Excellent in every aspect.

When he had left there wasn’t a speck of dust or dirt anywhere, something one appreciates at 83yrs and unable to walk. He is definitely an asset to any company he works for, in fact a gem.

Thank you.

Mrs Howlett

Mr & Mrs Collier

Purchased a Saxon

It is with much pleasure that my wife and I write to congratulate you on the stair lift and the team of men responsible for fitting it.

From the initial meeting with Mr. Greenhalgh, at which time he advised us of our requirements, through the electrical works, the joinery and followed by the efficient installation, we thank you.

It is a pity that all British workmen could not be educated by your organisation.

Should your company require a local demonstration or a referee, please do not hesitate to call us.

Mr and Mr Collier

Mrs W Magin

Purchased a Reconditioned

I would like you to know how much I appreciated the work of the two young men Darren and Scott, who installed my stairlift last Wednesday 8th October.  They were both courteous, kind and very pleasant!

I was amazed at their efficiency, speed and tidiness – what more can I say.  It was finished in around one and a half hours and they were a pleasure to have around!  As was Ben Stobart who measured and arranged it all.

I knew a family firm should be the better choice – and Stannah has proved me right!

Congratulations.

P.S. It would be nice to have your comments!

F.E. Walpole

Purchased a Saxon

I wish to thank you for the excellent service in the installation of my stairlift, it is much appreciated.

FE Walpole

Mrs Waring

Purchased a Solus

I am writing to say, “thank you,” for the speed and efficiency in dealing with our request for a stairlift. It has certainly made the job of going up and down the stairs a lot easier for my elderly mother.

The gentleman who installed the stairlift, George Hughes, even rang us the day before coming to confirm his time of arrival. When the stairlift was installed Mr Hughes was very thorough and no mess was left behind. He spent time with both mother and myself, showing how the lift worked and what to do if there were any problems.

All in all, the whole experience of dealing with Stannah has been a very positive one. I would certainly recommend your company to anyone who was thinking of getting a stairlift.

Mrs Waring

Mr M Power

Purchased a Stannah 260

I am writing on behalf of Mr Power who wishes to thank your company for the excellent service in provision of the Stannah 260.

We had previously quite an old secondhand Stannah which only travelled the straight run of stairs and now Mr Power is very smoothly elevated and to his delight (and much to need) turned to step off on the landing level. I must mention Sean’s pleasantness, obvious exact measuring and planning; the Electrician whose visit was also enjoyable in that Mr Power’s had previously been a tradesmen in the electrical industry for many years and then the efficient removal and installation of the new 260 by David & Gary. All very conscientious representatives of your company — thank you.

Mr M Power

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