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Terms, Conditions and Privacy

Terms and conditions of use of this website.

This is the website of Stannah Lifts Services Limited, a private company limited by shares registered in England under number 1189799. Our postal address is Watt Close, East Portway, Andover, Hampshire SP10 3SD.

Our contact details are as follows:

Tel: 01264 332244

Fax: 01264 369538

Stannah Lifts Services Limited is registered in the United Kingdom under the Data Protection Act 1998 and is concerned to help you retain control over your personal data while simultaneously exploiting the advantages of an interactive commercial environment. We aim to provide our website visitors with a tailored web experience. By knowing about you, we believe we can deliver more relevant content and a better service to you. You may be invited to supply personal information, particularly when you are seeking a special and/or personalised service. Supply of such personal information is optional, although, without it, certain services normally offered through electronic medium may be unavailable. Stannah Lifts Services Limited is committed to protecting and respecting your privacy.

This Privacy Statement sets out our privacy policy and explains what we do with the personal information that we collect from our users. Please read the following to understand our views and practices regarding personal information, and how they pertain to you as you use our various features and services. This statement discloses the current privacy practices for our website. If we make any substantive changes to this policy, we will announce these on our site. If you have any questions or concerns regarding this statement, you should contact us either by e-mail, telephone, fax or letter at the number or address shown above.

What information will we gather about you?

Stannah Lifts Services Limited collects certain information about visitors to its website which it uses to help it provide a website and service that is useful. We may collect and process the following data about you:

  • Information that you provide by filling in forms on our site www.stannahstairlifts.co.uk (“our site”).
  • This includes information provided at the time of posting material or requesting further services.
  • If you contact us, we may keep a record of that correspondence.
  • Details of your visits to our site and the resources you access

 

In order to help us understand how visitors to our website use it and to assist us in introducing changes and improvements to it (including delivery of a more personalised service), we collect IP addresses and, if your web browser is set up to accept them, we use a feature known as a “cookie”. Cookies contain bits of information that websites transfer to your computer’s hard drive for record keeping purposes. Cookies can make the Web more useful by storing information about your preferences on a particular site such as ours. We use cookies for the following principal purposes:

  • To access your previously stored information
  • to estimate our audience size and usage patterns
  • and to assist us in targeting page content and ads.

 

Cookies set are unique to the browser accessing our website. Most browsers are set up to accept cookies, but you should be able to configure your browser to refuse cookies or to notify you when you have received one.

Cookie information on Stannah

Cookies are small pieces of information which we put on your computer stored on your computer, tablet or mobile phone whilst you are browsing. These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a better experience during your visit and also allows us to improve our site. The cookies that we use are for analytics. They allow us to recognise and count the number of visitors and see how visitors interact with the site. This enables us to ensure that users are finding the information that they are looking for more effectively.
Stannah will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set when visiting the www.stannahstairlifts.co.uk website, or indeed any other website, you can do this through your browser settings. The help function within your browser should tell you how.
Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

Please be aware that restricting cookies may impact on the functionality of the site and also your user experience.

Stannah use a number of suppliers that set specific cookies on the website on our behalf in order to deliver the services that they are providing. There are different types of cookies:

  • Functional cookies which remember things like your user name and personalize other features
  • Performance and analytics cookies which are used to gather information about how visitors use our website.

 

You can’t be identified from these cookies and all information is anonymous. We only use these cookies to improve how our website works.

Targeting or advertising cookies to make sure you don’t see an advert too many times – we use cookies to limit their frequency. We also use them to try to make sure that you see offers that are relevant to you and your interests. Some cookies may be used by advertising networks with Stannah’s permission. These help measure the effectiveness of an advertising campaign.

The Cookies we use on our site are listed below:

Cookie Name Default Expiration Time Description
__utma 2 years from set/update Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.
__utmt 10 minutes Used to throttle request rate.
__utmb 30 mins from set/update Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.
__utmc End of browser session Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.
__utmz 6 months from set/update Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.
__utmv 2 years from set/update Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics.
_ga 2 years Used to distinguish users.
_gat 10 minutes Used to throttle request rate.
gmw_address gmw_ cookies are used to store map data to help when searching for a location
gmw_country gmw_ cookies are used to store map data to help when searching for a location
gmw_country_long gmw_ cookies are used to store map data to help when searching for a location
gmw_lat gmw_ cookies are used to store map data to help when searching for a location
gmw_lng gmw_ cookies are used to store map data to help when searching for a location
gmw_street gmw_ cookies are used to store map data to help when searching for a location
gmw_street_name gmw_ cookies are used to store map data to help when searching for a location

 

Cookies set by third party sites

To support our site and the information we are posting, we sometimes embed photos and video content from websites such as YouTube. As a result, when you visit a page with content embedded from, for example, YouTube you may be presented with cookies from these websites. Stannah does not control the dissemination of these cookies. You should check the relevant third party website for more information about these.

Where will personal information about you be stored?

The information that you provide to us will be transferred to and stored by Stannah Group Ltd. By supplying such information, you consent to the above transfer and storage. Stannah Lifts Services Limited takes steps to ensure that your information is treated securely to try and prevent unauthorised access and in accordance with this Privacy Policy.

How will personal information about you be used by us?

Personal information about visitors to our website may be used for one or more of the following purposes:

  • To improve the content of our web pages
  • To customise the content and/or layout of our web pages for an individual visitor
  • To notify visitors about updates to our website
  • To contact consumers for marketing purposes
  • To provide visitors with information, products or services that visitors request from us or one of the associated companies in the Stannah Group or which we feel may interest them and where visitors have consented to be contacted for such purpose
  • To allow visitors to participate in interactive features of our service when visitors choose to do so
  • To share with associated companies of Stannah Lifts Services Limited and distributors and dealers within the Stannah international network of distributors and dealers for commercial purposes
  • To support your customer relationship with us

Where a sale is fulfilled by a dealer we cannot guarantee it will be the same service offering and Terms and Conditions as if it had been supplied direct by Stannah. We may additionally disclose your personal information to associated companies of the Stannah Lifts Services Limited and distributors and dealers within the Stannah international network of distributors and dealers or to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce our terms of use. Outside the above, we will not disclose your personal information to any person, firm or company without first obtaining your prior written consent to do so. If you do not wish us to use your personal information for one or more of the above purposes, please let us know by contacting us by letter, fax, telephone or e-mail at the contact address or telephone number given above.

Will the personal information about you held by us be used for direct mailings?

If you request contact from Stannah Lifts Services Limited or a distributor or dealer within the Stannah international network of distributors and dealers information about our products and services will be sent to you and/or a Stannah Lifts Services Limited representative may contact you in order to ascertain whether you require a free consultation. If you do not want to receive such mailings or wish us to cease sending these to you, please let us know by ticking the relevant box situated on the form on which we collect your data or by e-mail, telephone fax or letter at the above number or address. We will endeavour to remove your personal information from any lists held by us as soon as reasonably practicable, but please bear in mind that we process hundreds of communications each day.

How can you correct or revise the personal information about you held by us?

If you want us to correct or change any personal or other information about you held by us, please let us know by e-mail, telephone, fax or letter at the above number or address.

WARNING

While we take reasonable steps to safeguard your personal information from unauthorised access, you should recognise that e-mail and other electronic transmissions are insecure. Accordingly, neither Stannah Group Ltd, nor its associated companies nor any distributor nor dealer within the Stannah international network of distributors and dealers warrant, guarantee or undertake that any transmission will not be intercepted and/or read by an unauthorised person.

YOUR RIGHTS

Our site may contain links to and from the websites of associated companies of Stannah Lifts Services Limited or our network of distributors and dealers. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

How to voice your concerns and resolve your complaints with us

At Stannah we are committed to providing a high standard of service to you and all of our customers and we want you to be entirely satisfied with the service you receive from us. Informing us when you are unhappy with the service you experience gives us the opportunity to put matters right for you and improve our service in the future for all our customers. For further information please download our Complaints procedure booklet.

Download Terms and Conditions for Rentals (PDF)

Download our Terms and Conditions for new sales (PDF)

Download our Marketing Terms and Conditions (PDF)

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