Troubleshooting

In the unlikely event that you experience a problem with your stairlift these trouble shooting tips may help you resolve the issue straight away. If not we are always on hand at your local branch to help or call us on 01264 364311.

Before you carry out any troubleshooting, make sure you are doing so from a safe position and if necessary ask for assistance.

My stairlift will not move

If the power light is off:

Check the on/off switch, (usually located on the arm) is on.
Check that the master power switch is on (usually located under the seat on the carriage, either at the front or back).
Check that the key is inserted and turned to the on position (usually located under the seat on the carriage at the front or side).

If the power light is on:

Check that the chair is fully swivelled back to its travelling position and that the swivel levers are in the correct position.
Check whether there is anything obstructing the safety edges – if there is move the stairlift in the opposite direction, remove the obstruction and then you can continue your journey.
If you have a hinged rail ensure the rail is fully lowered and locked in position.

If your stairlift still does not move:

Turn the power key to the off position and then back on.
Move and hold the control in the direction of travel for a few seconds after which the stairlift should start.
If the stairlift still doesn’t work at this point call your local branch.

My stairlift is beeping

Your stairlift will beep if the batteries are not being charged.

Check the wall switch is on.
Check that the power has not tripped.
Check the stairlift is parked correctly at the top or bottom of the stairs.
If you have checked these things and your stairlift continues to beep switch your stairlift off and call your local branch.

My remote control doesn’t work

Check and replace the batteries if necessary.

My automatic swivel doesn’t work

Call your local branch. Use the manual swivel levers under the seat in the meantime.

My hinge or retractable rail doesn’t work

Call your branch or supplier. If the rail is causing an obstruction you can raise the rail manually by grasping the underside of the rail.

Top tips

Remember if you are home alone we always recommend that you carry a mobile phone so can alert others if you need help.
Keep your local branch or supplier number handy or saved in your phone for emergencies.
It’s always a good idea to ask someone else to be around to help you troubleshoot.
If your stairlift stops on the stairs, it’s best to stay seated and see if you can restart it or summon some assistance. If you do have to get off make sure you can do so safely, take it slowly and ideally have someone to help you.