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Troubleshoot your stairlift

In the unlikely event that you experience a problem with your Stannah stairlift the troubleshoot tips below may help you resolve the issue straight away. If you’re unable to find the answer you are looking for here, please use the postcode finder below to contact your local service branch who will be able to assist further and if necessary arrange for an engineer to visit.

Find your local service branch

Please select from one of the drop downs below to get started:

Troubleshooting Tips

My stairlift will not move and the power light is off

Firstly, check the on/off switch, (usually located on the arm) is on. Then check that the master power switch is on (usually located under the seat on the carriage, either at the front or back). Finally, check that the key is inserted and turned to the on position (usually located under the seat on the carriage at the front or side).

My stairlift will not move and the power light is on

Check that the chair is fully swivelled back to its travelling position and that the swivel levers are in the correct position. Check whether there is anything obstructing the safety edges – if there is move the stairlift in the opposite direction, remove the obstruction and then you can continue your journey. If you have a hinged rail ensure the rail is fully lowered and locked in position.

If your stairlift still does not move:

  • Turn the power key to the off position and then back on.
  • Move and hold the control in the direction of travel for a few seconds after which the stairlift should start.
  • If the stairlift still doesn’t work at this point call your local branch.
My stairlift is beeping

Your stairlift will beep if the batteries are not being charged.

  • Check the wall switch is on.
  • Check that the power has not tripped.
  • Check the stairlift is parked correctly at the top or bottom of the stairs.
  • If you have checked these things and your stairlift continues to beep switch your stairlift off and call your local branch.
My remote control doesn't work

Check and replace the batteries if necessary.

My automatic swivel doesn't work

Call your local branch. Use the manual swivel levers under the seat in the meantime.

My hinge or retracable rail doesn't work

Call your branch or supplier. If the rail is causing an obstruction you can raise the rail manually by grasping the underside of the rail.

Top tips

  • Remember if you are home alone we always recommend that you carry a mobile phone so can alert others if you need help.
  • Keep your local branch or supplier number handy or saved in your phone for emergencies.
  • It’s always a good idea to ask someone else to be around to help you troubleshoot.
  • If your stairlift stops on the stairs, it’s best to stay seated and see if you can restart it or summon some assistance. If you do have to get off make sure you can do so safely, take it slowly and ideally have someone to help you.

Find your local service centre

Your local Stannah service centre is:

Try another postcode?

Stannah London & South East

1 Ravensquay Business Centre, Cray Avenue

Phone: 01689 822117

Stannah Scotland

45 Carlyle Avenue
Hillington Industrial Estate
G52 4XX

Phone: 0141 882 9946

Stannah North & North East England

6b Delta Bank Road, Metro Riverside Park
Tyne & Wear
NE11 9DJ

Phone: 0191 460 0010

Stannah North West England & North Wales

6850 Daresbury Park

Phone: 01928 703170

Stannah Midlands East

48 Bleakhill Way
NG18 5EZ

Phone: 01623 631010

Stannah West Midlands & Mid Wales

Unit A6
Coombswood Way
B62 8BH

Phone: 0121 559 2260

Stannah South Midlands & Home Counties

Unit 4, Boundary Road
Buckingham Road Industrial Estate
NN13 7ES

Phone: 01280 704600

Stannah East Anglia

Unit 27-28, Morgan Way
Bowthorpe Industrial Estate

Phone: 01603 748021

Stannah South West England & South Wales

Unit 2, Brook Office Park, Emersons Green
BS16 7FL

Phone: 01179 061380

Stannah Southern England

6 Ambassador Park Estate, Airfield Road
BH23 3TQ

Phone: 01202 476781

Olympic Lifts

Olympic House, 2 Lissue Walk
BT28 2LU

Phone: 028 9262 2331