Last updated: 15 May 2019
NB: This statement should be read in conjunction with the Stannah privacy statement.
www.stannahstairlifts.co.uk is the website of Stannah Lifts Services Limited, a private company limited by shares registered in England under number 1189799.
Our contact details are as follows:
Data Protection Team
Tel: 01264 364311
Stannah Lifts Services Limited is concerned to help you retain control over your personal data while simultaneously exploiting the advantages of an interactive commercial environment. We aim to provide our website visitors with a tailored web experience. You may be invited to supply personal information. Supply of such personal information is optional. Stannah Lifts Services Limited is committed to protecting and respecting your privacy.
This statement discloses the current privacy practices for our website and supplements our full privacy statement. If we make any substantive changes to either policy, we will announce these on our site. If you have any questions or concerns regarding this statement, you should contact us either by e-mail, telephone, fax or letter at the number or address shown above.
Stannah Lifts Services Limited collects certain information about visitors to its website which it uses to help it provide a website and service that is useful. We may collect and process the following data about you:
Cookies are small pieces of information which we put on your computer stored on your computer, tablet or mobile phone whilst you are browsing. These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a better experience during your visit and also allows us to improve our site. The cookies that we use are for analytics. They allow us to recognise and count the number of visitors and see how visitors interact with the site. This enables us to ensure that users are finding the information that they are looking for more effectively.
However, if you wish to restrict or block the cookies which are set when visiting the www.stannahstairlifts.co.uk website, or indeed any other website, you can do this through your browser settings. The help function within your browser should tell you how.
Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.
Please be aware that restricting cookies may impact on the functionality of the site and also your user experience.
Stannah use a number of suppliers that set specific cookies on the website on our behalf in order to deliver the services that they are providing. There are different types of cookies:
Cookies don’t store any personal information, like your name, or email address, but can be used to allow us to identify you, if you make an enquiry. We use this information to improve how our website and marketing works
The cookies we use on our site are listed below:
|Cookie Name||Default Expiration Time||Description|
||10 minutes||Used to throttle request rate.|
||End of browser session||Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the
||2 years from set/update||Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated
|_ga||2 years||Used to distinguish users.|
|_gat||10 minutes||Used to throttle request rate.|
|gmw_address||gmw_ cookies are used to store map data to help when searching for a location|
|gmw_country||gmw_ cookies are used to store map data to help when searching for a location|
|gmw_country_long||gmw_ cookies are used to store map data to help when searching for a location|
|gmw_lat||gmw_ cookies are used to store map data to help when searching for a location|
|gmw_lng||gmw_ cookies are used to store map data to help when searching for a location|
|gmw_street||gmw_ cookies are used to store map data to help when searching for a location|
|gmw_street_name||gmw_ cookies are used to store map data to help when searching for a location|
|ictf & ictf_master||Used to store visitor-level variable data to tie traffic sources to incoming phone calls|
|MUID||Bing.com — Microsoft unique user identifier.|
|DSID||DoubleClick — Notes specific user identity.|
|IDE||DoubleClick — This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.|
|1P_JAR||Google — This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.|
|CONSENT||Google — This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.|
|SAPISID||Google/DoubleClick — This DoubleClick cookie is usde to show relevant ads on other sites.|
|APISID||Google/DoubleClick — This DoubleClick cookie is used to show relevant ads on other sites.|
|SSID||Google — This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.|
|HSID||Google/DoubleClick — This cookie is set by DoubleClick (which is owned by Google) to build a profile of the website visitor’s interests and show relevant ads on other sites.|
|SID||Google — This is used as for session state management.|
|NID||Google/DoubleClick — This cookie is set by DoubleClick (which is owned by Google) to help build a profile of your interests and show you relevant ads on other sites.|
|optimizelyPendingLogEvents||Cookie set by the Optimizely website optimisation plaftform. Records user activity.|
|optimizelyBuckets||Cookie set by the Optimizely website optimisation plaftform. Used to store the page variants assigned to a user for A/B performance testing, to ensure the user gets a consistent experience.|
|optimizelyEndUserId||Cookie set by the Optimizely website optimisation plaftform. This cookie is a unique user identifier.|
|optimizelySegments||This cookie is set by the Optimizely website optimisation plaftform. It holds audience segmentation information for a visitor.|
|_fbp||Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.|
|_gcl_au||Used by Google AdSense for experimenting with advertisement efficiency across websites using their services.|
|_gid||Google — This cookie stores and updates a unique value for each page visited.|
|MUIDB||Bing — This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.|
|ict_0||Infinity Call Tracking.|
|ict_master||Infinity Call Tracking.|
|ictf_il||Infinity Call Tracking.|
|ict_in||Infinity Call Tracking.|
|ictf_master||Infinity Call Tracking.|
|ginger-cookie||Records visitor response to cookie notice.|
|_hjIncludedInSample||This cookie is associated with web analytics functionality and services from HotJar. It uniquely identifies a visitor during a single browser session and indicates they are included in an audience sample.|
|exit_modal_session_count||Stores the number of times a visitor has been shown our exit modal.|
|__adal_ca||Adalyser — Store which advertising campaign drove a user to visit|
|__adal_cw||Adalyser — Tie back conversion events to earlier visits.|
|__adal_id||Adalyser — Uniquely identify a device.|
To support our site and the information we are posting, we sometimes embed photos and video content from websites such as YouTube. As a result, when you visit a page with content embedded from, for example, YouTube you may be presented with cookies from these websites. Stannah does not control the dissemination of these cookies. You should check the relevant third party website for more information about these.
Personal information about visitors to our website may be used for one or more of the following purposes:
While we take reasonable steps to safeguard your personal information from unauthorised access, you should recognise that e-mail and other electronic transmissions are insecure. Accordingly, neither Stannah Group Ltd, nor its associated companies nor any distributor nor dealer within the Stannah international network of distributors and dealers warrant, guarantee or undertake that any transmission will not be intercepted and/or read by an unauthorised person.
Our site may contain links to and from the websites of associated companies of Stannah Lifts Services Limited or our network of distributors and dealers. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
At Stannah we are committed to providing a high standard of service to you and all of our customers and we want you to be entirely satisfied with the service you receive from us. Informing us when you are unhappy with the service you experience gives us the opportunity to put matters right for you and improve our service in the future for all our customers. For further information please download our complaints procedure booklet or contact our data protection team at firstname.lastname@example.org.