Full two-year warranty
Manufactured in the UK
14-day satisfaction guarantee
Print this page print this page

Customer Letters

2018

Mrs W, Manchester

Purchased a Siena

Dear Sirs,
I have recently had a stairlift fitted and felt I must write and say how impressed I was with the service your supply.
I found that all the workmen were polite, pleasant and very clean and tidy while carrying out their work. For an elderly person living alone this is much appreciated.
I will certainly recommend Stannah to anyone who might require a stairlift.

Read more

Mrs & Mrs P, Dorset

Purchased a Siena

Dear Mr Stannah

We recently purchased one of your Stairlifts but didn’t receive a customer satisfaction form when the installation was completed, however, we wanted to thank all those concerned for a fantastic job.

From the very beginning of our enquiries, we have had nothing but first class service from your staff, in particular, Shane, who was courteous and fastidious in his visit to our property,

Read more

Mr B, Gloucestershire

Purchased a Siena

Dear Patrick Stannah,

I have just placed an order with Jay Norton. From the get go I was most impressed with him, smart, very polite and great knowledge of the product. We were both delighted with the superb service.

In the modern age it is so pleasing to meet a rep with such good qualities.

Best wishes

Yours sincerely

Mr B,

Read more

Mrs L, Lincolnshire

Purchased a Siena

Dear Patrick Stannah,

I do not recollect having been left a customer satisfaction form to be completed, but I would like to thank everyone of your staff that I have spoken to for their helpful manner.

We had a local firm come to give us an estimate but they decided our stairs were too quirky and they were not interested.

Read more

Mr & Mrs Y, London

Purchased a Siena

Dear Stannah Manager,

Just to let you know that we are so pleased with our stairlift, fitted a couple of weeks ago.

It has made a huge improvement to our lives!

Mr & Mrs Y

Read more

Mr & Mrs F, Cheshire

Purchased a Starla

Just a short note to say what a good job the two men fitting the stair lift, (Dave and Len) did. I think their names. It certainly is proving a great help.

Your sales consultant Christopher Jones was also helpful and instructive, all in all a job well done.

Please pass on our thanks to them all.

Read more

Mrs W, Dorset

Purchased a Siena

Dear Mr Patrick Stannah

Thank you so much for your letter of the 15th May under ref/106xxx.

Although I have completed your feedback card and sent it on, I would like to say a very big thank you to all the staff that have been involved in fitting our stairlift. It is a magnificent piece of electrical engineering.

Read more

Mrs D, Cambridge

Purchased a Siena

Dear Sir,

I am writing to say we are very pleased with the stairlift you installed for us. My husband is getting real benefit from it, and can live a normal life managing the stairs so easily! The installation was done very efficiently, as was the moving the radiator and electric fitting. Thank you very much. It has made our life much easier.

Read more

Mr G, Carmarthenshire

Purchased a Siena

Dear Mr Stannah

There is a special reason why Stannah scored 11 out of 10 for the installation of a stairlift in my home today.

My wife is the intended beneficiary of the lift – she has been unwell for a while and is looking forward to using it. While your Steve was screwing our lift together,

Read more

Mrs B, Lancashire

Purchased a Siena

I would like to say I am over the moon with the lift. I would also like to thank the rep and the workmen for being polite, on time and doing a good job. I will recommend them to anyone.

Sorry for the mistakes.

Wishing all a very Happy Easter.

Mrs B, Lancashire

Read more

2017

Mr S, Monmouthshire

Purchased a Starla

Dear Mr Stannah

Thank you very much for your two letters of 31st October welcoming us to the “Stannah fold”. You have beaten us to it, so to speak. My wife, Felicity, and I had already decided that we would write to your company to express our satisfaction and admiration for the highly efficient and customer friendly manner our order the two Stannah Starla lifts has been executed.

Read more

Mr A, Norfolk

Purchased a Siena

Dear Sir
I would like to thank you and say how please we are with our Stannah Stairlift and your entire service.
Your salesman was very friendly and helpful without being pushy and we were happy to deal with him.
You kept us informed and your installer turned up as promised.
Your installer was extremely friendly and efficient.

Read more

Mrs B, Norwich

Purchased a Siena

Just a card to say thank you to all who worked on my house when I was told I could have a stairlift chair to help me upstairs. Everyone was helpful and kind; I can’t tell you how my life has changed these past weeks.

Thanks again

Mrs B, Norwich

 

Read more

Mrs H, Colchester

Purchased a Siena

Dear Mr Stannah

Yes thank you, I am enjoying my chairlift. Nobody likes to admit they are getting old but this is the best thing I have bought.

My eight year old great grandson reckons it is fantastic and said it would save my legs, bless him.

I would also like to say how nice and polite the men who came to my home,

Read more

Mrs R, Norfolk

Purchased a Siena

Dear Sir/Madam,

I am writing to express my appreciation and gratitude for the excellent service I received from Stannah Stairlifts. From my initial enquiry, through the sales consultants’ visit and the installation itself, I was delighted with it all.

I will certainly be happy to highly recommend Stannah Stairlifts.

Thank you very much, once again.

Read more

Mrs B, Carmarthen

Purchased a Siena

Dear Mr Stannah,

Ref: xxxxxx

My stairlift, a Siena, was fitted on Friday 24th February, having been ordered on the 9th.  Your sales consultant knew his job and was very pleasant, as were all your telephone staff.  The people involved in the electrical work, and in the fitting an demonstrating of the lift were superb, working together like a well oiled machine. 

Read more

Sir L, Woking

Purchased a Starla

Dear Sir,

On 16th November 2016 you installed in my house a 260 Starla stairlift. I have taken time since then to become familiar with it’s operation.

The installation was masterly, with fine tolerances accepted and proved.  The operation is regular, successfully repetitive and unfailing.  It is a credit to your company, and is much admired by all who use or observe it. 

Read more

Mrs B, Bournemouth

Purchased a Siena

Dear Ms Wilcock,

Removal of stairlift

Our stairlift was recently removed from the above property and I apologise that I forgot to return the enclosed key at the time.

I would like to say a huge thank you to your company. From quotation and installation to removal, I was so impressed with the professionalism and efficiency shown by every member of your staff that I dealt with. 

Read more

Mr R, New Malden

Purchased a Starla

Dear Mr Stannah,

I am writing in reply to your letter ref xxxxx of the 14th December to say how delighted we are with the stair lift.

Before making a decision I contacted other stair lift companies but on meeting Mr Richard McEvoy who called on a Sunday morning and explained everything to us in great detail we had no doubt that yours was the company we should like to deal with.

Read more

Mr R, Coventry

Purchased a Siena

Dear Sir/Madam,

May I say how pleased my wife and I are with the Stannah Siena stair lift.

All your staff who were involved with the sale and installation of the unit were a pleasure to know.

From the gentle giant of a man, Colin. His associate Kerr, late student of Robert Gorden’s College Aberdeen University.

Read more

2016

Mrs B, Manchester

Purchased a Siena

To Stannah

All the staff and David Hughes, Simon, who done a great job, fitted my smart chair lift.

I want to thank you all, for all the kindness you have given me.

My chairlift is so good for me, I will not to worry now, to get up the stairs and down.

Thank you

Read more

Mr P, Essex

Purchased a Sadler

I am writing to thank everyone involved in the fitting of our Sadler Stairlift.

We are so pleased with it. It has helped my husband – he can get upstairs now. It has also helped me as I have arthritis.

A special thank you to Colin Johnson who came to see us first, he explained everything,

Read more

Mr W, Surrey

Purchased a Siena

Dear Sir

With reference to your xxxxxx – 12 September 2016.

I am pleased to say that from the visit of your representative, Paul Stevens, on the 5 September, to the fitting of the stairlift on the 10th, the whole operation was totally satisfactory and that included the electrical work which was completed on the 6 September.

Read more

Mrs E, West Yorkshire

Purchased a Starla

Dear Stannah,

Sorry for taking so long to get in touch. My stairlift was fitted six months ago, and I must thank you your perseverance.

It is a circular metal staircase and it took three different times before you were satisfied. I have been using it ever since, and more often now that I have confidence with it.

Read more

Mr K, Kent

Purchased a Starla

Dear Mr Stannah,

Thank you for your letter of 27th May. My husband and I are delighted with our new stairlift.

We are extremely pleased that we chose to have one of your company’s stairlifts, and one of the reasons we went with Stannah was because you gave such a wide choice of colours. We have a lovely old oak staircase and did not want white rails as they would have stuck out “like a sore thumb”,

Read more

Mr P, Dorset

Purchased a Siena

Dear Sir,

On the 22-04-2016 your company installed a Sienna 600 stairlift for me. It has certainly made life easier. I would also like to thank your sales team. It was a pleasure meeting them and having them in my home.

Also for arriving at times agreed on the phone.

Yours Sincerely

Read more

Mrs H, Gwent

Purchased a Siena

Stannah Stairlifts

I have just had my stairlift fitted on Monday and must praise your service, with excellent service and help Julian and Steve gave to me. They were so helpful and the first time of using the stairlift I was quite confident and find it so helpful. Thank you

Yours Faithfully

Read more

Mr & Mrs W, Cheshire

Purchased a Siena

Dear Sir.

We wish to thank all your staff who have guided us through the selection, demonstration and installation of our Siena stairlift. Te quality of the product and your service is excellent.

The installation was carried out efficiently and cleanly by your friendly engineers who gave us a comprehensive demonstration on how to use it before they left.

Read more

Mr M, Hertfordshire

Purchased a Reconditioned

Dear Sirs

I am only kidding – no complaint

It has added at 10 years to my life, you could probably transfer your complaints staff to other duties.

I think a service is due.

Brilliant

Yours sincerely

Read more

Mrs W, Essex

Purchased a Reconditioned

Dear Sirs

My husband had a starilift fitted on 4th April 2016 and we duly received a feedback card. As the questions were just of a ‘tick box variety’ I thought that it might be better if I gave my honest opinion of the treatment that we have received from Stannah.

We were extremely pleased with the way that your electrician and carpenter carried out their various jobs prior to the stairlift being fitted.

Read more

Mrs N, Greater London

Purchased a Siena

Dear Sirs

I just wanted to write and say thank you to Mr Colin Johnson a sales consultant who works for you. Colin came down to my home last week to measure up for a Stannah chair lift. He was so kind and pleasant and explained everything so well that I felt I would like to write to share my appreciation.

Read more

Mrs G, Gwent

Purchased a Outdoor

Dear Mr Stannah

I had and external stairlift fitted today by Steve and I was very happy and impressed by his workmanship, Steve was a lovely gentleman, his appearance was very smart, he explained everything to me and gave me a demonstration. He was a very pleasant young man and I would recommend Stannah to family and friends.

Read more

Mr M, Berkshire

Purchased a Starla

Dear Sir,

We wish to express our gratitude to all your staff who have so effectively guided us through the demonstration, selection and installation of our stairlift. My wife has quickly mastered its operation which is a great relief after the previous struggles she had negotiating the stairs.

We had been visiting Andover when my wife suggested it may be an opportune moment to obtain details of your product range.

Read more

2015

Mr B

Purchased a Siena

Dear Mr Stannah,

My Stannah stairlift was installed this morning and would like you to know how satisfied I am with the way work has been carried out.

I found that all involved in the installation were both friendly and helpful, the electrical work turned out to be more complicated than was expected but the electrician was able to come up with an excellent solution with no visible wire or plugs.

Read more

Peter M Stebbing

Purchased a Siena

Dear Sirs,

I would like to thank all those involved in the initial discussion regarding my interest in a Stannah Lift and then the measuring, fitting and returning to correct a few details. I would especially like to thank Shane (who’s surname I forgot) Sue Richards who is the perfect Customer Care Manager, Ben Stobait who has put up with my awkward idiosyncrasies and thinking I knew better than he,

Read more

Brian Bailey

Purchased a Siena

My wife and I wish to congratulate your company and its staff for a very quick and stress free installation of a stairlift in our home. Your team from your sales consultant Neil Clark, the electrician and Simon Mace the installer all did their jobs efficiently and on time with very little disruption and no mess.

Please pass on our thanks to all concerned and we will not hesitate to recommend your company to anybody who asks us.

Read more

David E.Roberts

Purchased a Siena

Dear Mr. Stannah,

Thank you for your letter and enclosures dated 2nd July 2015

My wife and I are pleased to tell you that “Pegasus” – the winged horse carries us safely and sedately up and sown our staircase. He also delivers our laundry and various cleaning materials on request! He is extremely quiet and polite and we would recommend his relatives to other would-be customers.

Read more

Mr P.L Miller

Purchased a Siena

Dear Sirs

We have recently had a stairlift fitted on 7/7/15. We’ve already been with your company for 18yrs.

I wanted to write and say how pleased we were with the engineers who fitted the lift, Steve W and Jason W. They were very polite and friendly and did a great job.

Everything was explained as they went along and my stairs and hall were left spotless.

Read more

Mrs Mildred Nudds

Purchased a Siena

To whom it may concern

I am just writing to let you know how pleased I am with my Stannah stairlift. It has made my life so much easier, I wish I had the sense to have had it before now. I am really really pleased with it, and it fits into my home so well.

Friends and professional people ie nurses and welfare people have all said how smart it looks and how clever its been fitted around the bends in my stairs plus how you have fitted it around the lower bend of my stairs.

Read more

Mrs J Tyler

Purchased a Starla
Sent a kind testimonial via post.

Dear Mr Stannah,

May I commend you on the service you provide. My new stairlift is grand and solved a lot of problems.

Your staff are excellent and so helpful.

Mr David Hollands – sales explained everything so thoroughly and answered all our questions.

Mr Dean Allcock – Cresswells, altered radiator with no mess.

Read more

Mrs Hartnett

Purchased a Siena

Dear Sirs,

I would like to thank the whole Stannah team from beginning to end for an excellent, caring service. Very well trained, nice people.

Thank you

Mrs G Hartnett

Read more

Anne and Michael Sorrell

Purchased a Siena

Dear Sir,

We would like to tell you how pleased we are with our new stairlift, it reaches all our expectations.

The installation engineers were very polite and explained everything very clearly. They cleaned up afterwards and left everything neat and tidy.

We also wish you to thank Colin Johnson for the clear and concise way he explained everything and answered all our queries.

Read more

Ms Hall

Dear Sirs

I would lust like to say a big thank you for being so understanding with regards to the recent cancellation of my mothers stair lift order.

I have found Stannah’s employees all to be nothing but the most professional courteous and understanding people that I have come into contact with.

Many thanks

Jillian Hall (Daughter)

Read more

Mrs S Hargreave

Purchased a Starla

Dear Sirs,

Just writing to say how pleased I am with my stairlift. All the work carried out on fitting etc, was excellent. I can now stay in the house I’ve lived in for many years. I wish I’d had it at least 12 months ago.

Yours faithfully

S Hargreave

Read more

Mrs Mills

Purchased a Saxon

Dear Stannah

Thank you for receipt of my payment.

I am taking this opportunity to thank you all for the quick service. I am delighted with the chair, it makes life so much easier. The electrician and installer were very efficient and polite and friendly.

From start to finish it has been a wonderful service –

Read more

Mrs Pamela Baker

Purchased a Siena

Dear Mr Stannah,

We have just had one of your stairlifts installed and I must tell you we are so pleased with it.

My husband is an engineer and he is so impressed with it’s construction and performance. Whereas I, as an ex Ward Sister am impressed with all the dedication and care that has gone into making it so easy and safe for disabled people to use.

Read more

Mrs J Tomlinson

Purchased a Siena

I would like to thank all your staff from the lady who took our call, Frank the salesman – how he worked everything so quickly, the man who done the electrics and Nick for fitting it in – NO MESS from anyone. Everyone was polite and helpful.

Now I have it, every time I use it, I feel like kissing it – it’s made life that bit easier for me.

Read more

Mrs Mary McKendrick

Purchased a Siena

Dear Sir/Madam

Just a few lines to let you know how pleased I am with the stair lift. It’s made such a difference and your fitter couldn’t have been nicer.

Thanks again

Mary McKendrick

Read more

Mr Fogden

Purchased a Siena

Dear Sirs/Madam

We would like to thank you for the installation of the stairlift and ancillary works, carpentry and electrics.

All work carried out on the dates agreed with Colin, plus the work force being very courteous.

Once again thank you very much for the installation at a very difficult time for my wife’s parents.

Read more

Reginald Jeffries

Purchased a Saxon

We wish to record our thanks to all those concerned with the installation of a stairlift at our address, to include the initial phone call taken by Annette Jones, the surveyor Nick Evans and the installation team of Daniel and Jason plus any there personnel in the background who we are unaware of.

Please convey our thanks to these personnel so that they are aware that their efforts are appreciated.

Read more

Mr Jefferies

Purchased a Saxon

Dear Sirs/Madam

Julian and Scott did an excellent job fitting our stair lift.

They arrived on time, left no mess and explained how to use the appliance in a very easy to understand manner. Overall the service was excellent.

Yours faithfully

R Jefferies

Read more

Mrs K Carter

Purchased a Starla

Dear Sirs,

Thank you for your letter and warranty certificate. We are most pleased with our stairlift. We would also like to thank the team who installed it. It is rare these days to get such clean and courteous service.

A very good advertisement for your firm! We would not hesitate to recommend you to others.

Read more

Mrs Rawson

Purchased a Starla

Dear Sirs,

As we have been unable to find a “Customer Satisfaction” form amongst the paperwork in our possession, we felt that we should let you know of our delight at the difference this installation has made in our lives.

We have been totally impressed with the mess free installation of the lift, the barely noticeable presence of the installer and the rapidity of installation.

Read more

V R Thomas

Purchased a Starla

Dear Sir

I had your Model 600 Stannah stairlift fitted on 5th January 2015.

This has been very pleasing in every way from installation to daily use.

I am 86 years old and would not want to be without this stairlift.

Yours sincerely

V R Thomas

P.S I can personally recommend your product.

Read more

2014

Mrs Platt

Purchased a Siena

Dear Sir Madam

I feel I should write and thank your company for the fine job they did in fitting my stairlift.

I can honestly say that I do not know how I managed without it.

Your staff were very pleasant and polite and left no mess at all when they left.

My congratulations,

Read more

Mr Jones

Purchased a Siena

Dear Sir

Today, I had the pleasure of having one of your stairlifts fitted which prompted me to write this letter of appreciation.

The two fitters, Julian and Steve, were really expert in my opinion. Further, they were so friendly and polite. Qualities that are sadly lacking in so many people we deal with.

Thanks

(Mr) I Jones

Read more

D N Hurdley

Purchased a Starla

Dear Sir

This to thank you for our stairlift. We are pleased with it. Your engineers and electrician worked quickly and tidily, leaving nothing to be desired.

Our special thanks to Gareth Beck. He was long delayed by a blocked M6, but gave us full attention, though it was late and he had miles to travel home.

Read more

Lois Howard

Purchased a Siena

Dear Miss Hope,

The Stairlift which you installed recently for me has given me a new lease of life. It is truly wonderful and I want to say Thank you. Thank you, I am most grateful to everyone involved. I cannot think how I managed without it and would be grateful if you would pass on this message to all concerned.

Read more

Mrs K Kavanagh

Purchased a reconditioned Saxon

Dear Sir

Recently I had a stairlift fitted. Everything is fine and much appreciated; all I want to do is pass on my personal thanks to both your workmen who visited my premises.

I think it was Chris who came and measured up to ensure it was precise fittings for me. The fitter who came I’m sorry I didn’t remember his name,

Read more

Mr & Mrs J Baxter

Purchased a Siena

Dear Sirs

As a professional man of many years, I feel I must write with my long standing wife, a letter of thanks for the excellent service by you as a company and especially the staff from the 1st introduction to those who had the task of the installation.

Both my wife and I am very delighted with the lift and the ease of the operation.

Read more

Paul Righini

Purchased a Sadler

Dear Sir

At the beginning of September your company installed a Sadler stairlift for my Father at his home in Withington, Manchester.

I am writing to complement your staff on doing a wonderful job. The service was first class from day one and the product excellent and has proved a great help for my Father. I cannot speak too highly of the work carried out in a very professional manner and the work area being left so clean and tidy once they had finished.

Read more

Jean Marshall

Purchased a Starla

Dear Sir

I cannot speak highly enough of your company. I have been treated with kindness and consideration from the receptionist who took my first telephone enquiry, the person who came to plan and measure up for a chair lift, the electrician who came to install the power point to Stuart and Jordan who came today to install the lift.

Read more

G Blackwell

Purchased a reconditioned Sarum

Dear Sir,

On Friday 25th July I had a lift installed. I would like to express my appreciation of the excellent service I have received.

An immediate visit and measuring followed my initial enquiry. A date was agreed upon for installation and this was adhered to (not always the case!)

All the gentlemen involved were first rate – prompt,

Read more

Mr John Mills

Purchased a Siena

Dear Mr Stannah

This is to belatedly reply to your kind letter of 9th May 2014, and all the supporting documentation for the installation of my stairlift from your company. As your engineers may have told you, although I have a modern house, the stairway to the first floor was steeply angled with quite a deep tread. It was therefore getting quite stressful for me (I am 87 years old) to use the staircase.

Read more

Derek Crow

Purchased a Starla
Sent a kind testimonial via email

Dear Sirs

The sales advisor on 11/6/14 was Colin Johnson.

Mr Johnson spent more than two hours at my address, explaining to me and my Son-in-law (Mr Mark Ponting), every facet and detail of the very intricate procedure necessary for the lift installation. We were amazed at the crystal clear calculations he explained in the most lucid,

Read more

Elisa Elgar

Purchased a Starla

Dear Mr Stannah

I have been some time writing you as my daughter said I might be sent a form to fill in about my impressions of my Stannah lift. I think she was mistaken with all the excitement!

I had over the past earlier months been very taken with your adverts in the newspaper etc,

Read more

Angela MacConnell

Purchased a Starla

Dear Mr Patrick Stannah,

I am delighted with the efficient, organized and helpful way that I was firstly sold the lift by Mr Andy Morton who also stuck to his original terms and offer of 2013 and then by Alan your electrician and then by the two men who installed the lift. I could not fault any of them,

Read more

Mrs P J Harris

Purchased a Starla

Dear Sir

I feel I have to write and say how impressed I was at the two lads who came to put my stair lift in.

Julian and Steve, two good men. I felt them to be quite easy to be around. Two good workers.

Mrs P J Harris

Read more

Margaret Murray

Purchased a Starla

Dear Sir,

Thank you for your letter of 29th May, and sorry for the delay in replying.

We are delighted with the lift and want to thank all your staff for their efficiency and friendliness, and for the outstanding service they gave us.

I have now completed your survey and can only say it was excellent in all aspects.

Read more

Mr & Mrs Ledger

Purchased a Homelifts

Dear Sir

I refer to the installation of our Salise lift on 27/28th May 2014.

I would be grateful if you will pass on our sincere thanks to the installation team who carried out their work with great professionalism and efficiency. Throughout, they kept us fully informed of progress, answering our many questions on its use and operation with great respect and patience.

Read more

John Sherwood

Sent his kind testimonial via email

I would recommend Stannah Stairlifts to anyone who has a need for this type of product. It is easy for a company to get testimonials from satisfied customers where everything went smoothly. However, the test of a really good company is how they perform when things go wrong and the customer has a crisis. Stannah is a company that performed excellently under just these conditions.

Read more

Mrs Elke Jones

Purchased a Saxon

Dear Sirs,

I am writing to tell you that we have just had one of your stairlifts installed. From the time when your representative Nick Evans arrived to the visit of your installation engineer, Steve W. from Bristol Offices we have nothing but praise for your company.

It is rare nowadays to experience any problems from the initial visit of your salesman,

Read more

Edward Bowman

Purchased a Starla

Dear Sir

The final section of my chairlift was installed today.

I am very pleased with the result and find your chairlift well designed and well engineered.

Your staff have all been very friendly and helpful.

Yours sincerely

Edward Bowman

Read more

Mr I Edwards

Purchased a Saxon

To Stannah Stairlifts

My wife and I both found your staff excellent in their workmanship. Very polite, helpful and in fact a pleasure to see how they conducted their special jobs.

The stairlift is such a big improvement to my wife and myself as to how our health has improved, we are most grateful to Stannah staff.

Read more

Joan Goodacre

Purchased a Starla

Sir,

Thank you very much for having the “work” carried out at my house so rapidly and so successfully.

I am very pleased and appreciate this help successfully.

Thank you

Joan Goodacre

Read more

John L S Malcolm

Purchased a reconditioned Sarum

Dear Sir/Madam

I wish to draw to your attention my delight in my dealings with your company. A stairlift was fitted in my parents home by Paul Devoy and his colleague. A clean efficient operation carried out with the minimum of fuss by two very pleasant individuals.

I would also like to mention Elaine and Christine who very ably and pleasantly dealt with my telephone queries.

Read more

Mrs L Worthing

Purchased a reconditioned Saxon

Dear Sirs,

I am writing to say how pleased I am with the installing of my stairlift on March 13th.

The engineer who installed it was polite, helpful, considerate and very thorough in his work. He also gave me clear instructions on how to use it and left the house clean and tidy with no mess left for me to see to.

Read more

Gillian Jackson

Purchased a Siena

Dear Sir

To whom it may concern,

I would like to say a big thank you to you very efficient, on time (8.30am on the dot, 23rd January 2014) stairlift fitters in Lee and Paul who came to fit the Stannah Stairlift.

They both worked non stop for almost 3 hours without a break,

Read more

Heather Lloyd

Purchased a Saxon

Dear Mr Stannah

Thank you for your letter received today. I did not receive a form to complete but I would like to say I was completely satisfied by the prompt installation of the stairlift. The speed with which your firm responded to my need for the chairlift to be installed the next day when my husband was coming home from hospital,

Read more

Eileen Gowen

Purchased a Starla

Dear Mr Stannah,

I would like to say thank you for your kind letter that you sent to me regarding the purchase of my Stannah stairlift.

I had already written a letter to the Manager of the Branch at Mansfield and I enclose a copy herewith.

As you will see, I am absolutely thrilled with my Stannah in every way – it has made such a difference to my life,

Read more

Mr & Mrs Preston

Purchased a Siena

Dear Sir

I am writing to thank you about the Stannah chair lift that we had installed on Dec 12th 2013. It is absolutely brilliant I never thought that my wife and I would be able to get upstairs in such comfort and ease.

I want to thank Mr Chris Hannan who came and showed us on his laptop of how the chair lift would look and how to work it,

Read more

2013

J A Crossland

Purchased a Starla
Sent a kind testimonial via email

Dear Sir

On 31st December my husband and I had a Stannah stairlift put in. We are very pleased indeed.

There was no fuss, no mess and a very pleasant young man fit it. Praise indeed to all concerned.

Faithfully

J A Crossland

Read more

Mrs Wilkinson

Purchased a Saxon

Dear Sirs

On 12th of this month I had a stairlift installed & I wish to let you know I could not have had a better service; both the engineer & the electrician were first class.

I thank you

Mrs Wilkinson

Read more

Zita Subasinghe

Purchased a Saxon

Dear Ms Smith

The Stannah lift was duly installed and we wish to thank you and your company for this service.

We would particularly like to mention that the engineer, Mr Andy Wakefield did a fine job and was prompt, courteous and efficient. Please thank him sincerely on our behalf.

I have used the lift regularly ever since it was installed and have learned the various manoeuvres,

Read more

Mrs G.Ledger

Purchased a Starla

Dear Mr Stannah

We had a stair lift installed on 20th June 2013. This is a very belated thank you to express my appreciation of the wonderful service you provided from day one to installation. Jay Morton called and answered all my questions. There was no pressure and no follow up pressure, which was greatly appreciated. After several months came his return visit,

Read more

Rhoda Patridge

Purchased a Salise

Dear Michelle

My “Salise” is in, and I love it! I was very impressed by the people who came to do the prep work. Hard working, intelligent and with most delightful manner. They were so careful, clean and charming.

Sincerely

Rhoda Partridge

Read more

Joyce Bailey

Purchased a Sarum

Dear Sir,

I am delighted with the lift that was installed on 20th August 2013. It gives me independence to still live where I am, and not having to move to a bungalow.

Yours Sincerely,

Joyce Bailey

Read more

Richard Kinge

Purchased a Siena

Dear Sir,

A new Siena Stairlift was fitted fitted in my home on Friday of last week and I felt the performance of both the product and the company is really good and worthy of praise.

In these days, much is claimed of us being a’Service Nation’ but I have found that much of this is untrue.

Read more

Elaine Browne

Purchased a Saxon

Dear Mr. Stannah

Thank you for you letter.

Unfortunately, the installer did not leave the customer satisfaction form to which you refer. Be assured, however, that I am delighted with my new stairlift and I cannot speak too highly of the standard of work and of all the help I was given by the various engineers involved.

Read more

Mrs M Elsmorth

Purchased a Starla

Dear Sir,

I was horrified when I realised that I had to have a stairlift fitted. However it has already made a great difference to my life and I am absolutely delighted with it.

I also appreciate the excellent service I received from everyone, from the salesman to the installers. Thank you all.

Yours Sincerely

Mrs.

Read more

Peter Bibby

Purchased a Saxon

Dear Mr Stannah,

Thank you for your letter of 23rd . Just addressed to my wife. We have already completed and returned the questionnaire following the instillation of our stair lift on 22nd of July.

It is heartwarming to discover your service has been impeccable. Peter Greenhalgh, your sales consultant, visited within hours of my wife’s phone call and the subsequent visit to install and demonstrate the lift was superb.

Read more

Mr & Mrs M.J.Thorpe

Purchased a Saxon

Dear Sir,

We are very happy to return your ‘How did we do?’ leaflet.

Sadly, in this day and age good service is a rarity, but thanks to your company we now know this it still exists.

From the first visit by Mr. Morgan, followed by the gentleman who installed the electrics and finally the two fitters,

Read more

Mrs Crossley

Purchased a Saxon

To the staff,

I have just had a stairlift fitted and I want to offer my praise at the excellent service I received. From the lovely young man, Chris, the plumber, electrician and the men who fitted the lift. Also communication from the office informing me of dates and times.

I am more than satisfied.

Thank you so much.

Read more

Mrs Andrea Williams

Purchased a Saxon

Dear Sir

I had to put pen to paper in praise of the stairlift we had installed last Thursday, your engineer was polite and courteous throughout the procedure and left our home spick and span.  I would recommend your company every time to anyone who was in our situation.

The difference it has made to my husband’s life is fantastic he can safely go up and downstairs and I need not worry about him falling.

Read more

Malcolm King & June Moss

Purchased saxon

Dear Sir

We do not usually write to companies who supply us with any sort of goods, but having read your Company Policy Statement (after installation) we thought we would.

It is good to find a British company that does what it states it will, with all employees contacted having good communication skills and the ability to put one at ease (especially those of us in our “autumn” years). 

Read more

Bill Gamble

Purchased a Saxon

When I first decided to buy a Stannah chair lift I wondered if I would really use it.  Now my health has got progressively worse my Stannah has been an essential friend.
Now along with the service team who are a team of dedicated friends ready whenever I need help always with a smile no matter what, no matter when,

Read more

W Matthews

Dear Stannah

I would very much like to say how impressed I was with your company.
After my mother was discharged late on a Friday afternoon with very little warning, she found she could not safely use the stairs and urgently needed a stairlift.  From the time I phoned Stannah in Bristol and spoke to Wendy who ensured the request went through to being phoned back the next day (Sunday) with a name,

Read more

Mr K A Hunt

Purchased a Reconditioned

Dear Sir

Ref:  Stannah Stairlift fitted 12th March 2013

Thank you for your letter dated 13th March 2013 and for the fitment of the stairlift.

So far my wife has found the stairlift very beneficial, and very easy to use and operate with no problems as yet.

We would like to thank the two fitters who installed the unit who were very experienced and efficient and carried out the work quickly and expertly completing the fitment in 3 to 4 hours;

Read more

Jean & John Bushell

Purchased a Sarum

Dear Mr Stannah

It is with great pleasure that we write to thank all at Stannah for their excellent service to us over the past weeks.  The difference that the lift has made to our lives was so evident from day one and we cannot thank you enough.

Your Sales representative, Mr Colin Johnson, was so friendly and helpful,

Read more

A Hammond

Purchased a Reconditioned

Dear Patrick

At last I can find time to say a Big Thank you for fitting us a stairlift.  I’ve put all the paper about it away safely that I cannot find it.  It’s been a hectic time going to visit husband in hospital for 5 months, now he is home in time for our Diamond Wedding celebration and is using this wonderful stairlift,

Read more

Natalie Hall

Twitter conversation with Natalie Hall

Natalie Hall: This will improve our lives by 100% thanks @Stannah and @sandwellcouncil for working together for us. X

Stannah Stairlifts: Hi Natalie.  It is so great getting feedback like yours.  We are very happy we were able to help!

Natalie Hall: It is a genuine pleasure, it was a stress free,

Read more

May Richards

Purchased a Reconditioned

Dear Sir

Thank you for your letter.  I am pleased to say my stairlift is now installed and I am very happy with it.  It is a great help to me now as I am getting older and may also benefit other members of my family in the years to come.  All of your staff have been very helpful and the whole process completed without undue fuss or bother. 

Read more

Millicent Phillips

Rented a stairlift

Dear Sir

On the 24 January your company installed a chair lift for my brother Mr Adrian James who is in very poor health.  I feel I must write to inform you about the service we received from two of your employees who are a credit to your company.

The excellent service began first of all when speaking to the salesman,

Read more

Mr Humphries

Purchased a Saxon

Dear Mr Stannah

I seem to have mislaid your customer satisfaction form, so am writing this note of thanks.  A very friendly and helpful sales rep – a very quick and competent installation team.  Altogether a super service.  I shall certainly recommend Stannah.

Yours sincerely
John Humphries

Read more

Vanessa Hicks

Purchased a Saxon

Dear Sir

My name is Vanessa Hicks (address) and I am the daughter of the above.  I arranged a stairlift installation which was completed on 17th January 13.

May I compliment (yes compliment!!) your installation engineer who was called Richard and the electrician who was called Chris and he worked for Worcester and Hounslow.

It’s nice in this day and age to write a compliment and letter of thanks about good service instead of complaining.

Read more

W.F. Willcocks

Purchased a Saxon

Dear Sirs

Just to say how pleased we are with our Stanner chairlift.  All our friends say how nice it looks and fits in with our stairs look, the rep and the fitter were wonderful and helpful.
We are looking forward to many years of help from it.
The fitter left our house nice and clean afterwards.

Read more

2012

Mrs P Akerly

Purchased a Saxon

Dear Mr Stannah

I would just like to thank Jason and Julian for the excellent work they did installing my stairlift.  They were very helpful and tidy.  I recommend them to anyone.

Please pass on my thanks to them.

Yours sincerely
Mrs P Akerly

 

Read more

C Atkinson

Purchased a Saxon - Sent a kind testimonial via email

Dear Sir

First I must apologise for not writing sooner.

You fitted me a Saxon stairlift October 2012 and I am more than pleased with it.  I most certainly would not want to be without it.

The installer, and worker that altered the position of my hall heater, all did excellent jobs, left no mess and were very polite and respectful.

Read more

Ken Fenwick

Had a relocated stairlift installed

Dear Sirs

I have recently had one of your chair lifts installed – I am 86 housebound and a widow and I wish to place on record my delight at the lift.

I suffer terrible pain from arthritis and the chair has done wonders for me.

I would also like to place on record my satisfaction to the engineer who installed it. 

Read more

S Lewis

Purchased a Saxon

Dear Sir

Just a short note to let you know how pleased I am with my stairlift.

The installer was friendly and helpful.

The stairlift has taken a lot of weight and pain off my shoulders.

From a satisfied customer.

Thank you

S Lewis

Read more

Mr & Mrs Sturrock

Purchased a Sarum

Dear Sirs

We had your Sarum stairlift fitted last week.  We are very pleased with it.  We were bothered about having it fitted, that it would take over the house and be a bit of a monstrosity.  Now that it is here it has fitted into the household well and has done everything we asked of it and is easy to manage.

Read more

Mr & Mrs Brown

Purchased a Reconditioned
Sent in a kind testimonial via email

Dear Mr Stannah

Thank you for your letter.

We have already returned the customer satisfaction form, from which you will see that we are very pleased with our stairlift.

However, we were intending to write to you to express our great satisfaction with the whole installation.  The friendliness and extreme efficiency of your installation team was outstanding. 

Read more

G.G. Harris

Purchased a Reconditioned
Sent in a kind testimonial via email

Dear Stannah Stairlifts

My stairlift was safely installed on Tuesday 21 August and is working well.

I just wanted to say how helpful quick and efficient your installer was.  He was a pleasure to deal with.  Unfortunately I do not know his name but I would be grateful if you would pass on my thanks.

Yours sincerely

G G Harris

 

Read more

Mrs Duke

Purchased a Reconditioned
Sent a kind testimonial via email

Dear Sir

As I was not left a customer satisfaction form, I thought I would write to let you know how pleased I am with my stairlift.

The men that fitted it, also the young man who changed the radiator did a good job.

My stairlift had made life easier now I don’t have to walk up the stairs. 

Read more

Brenda Jones

Purchased a Reconditioned

Dear Sir

I would like to thank you and all of the team for the stair lift recently fitted into my house.

The original visit from the sales team, the electrician and the fitters were all extremely well organised and efficient.  The fitters, in particular, were excellent.  They left no mess and were clear and patient with their instructions on how to operate the lift. 

Read more

Mr & Mrs Evans

Purchased a Sarum

To whom it may concern

We had a Stannah (Sarum) stair lift put in 1-6-2012 on the second floor of our block of flats.

The lift is very smart very comfortable to ride in, a very smooth and safe ride with the belt attached.

It was installed by Steve and Julian two very pleasant lads,

Read more

Mr F Dawson

Purchased a Saxon

To whom it may concern

It gives me great pleasure to inform you of the fitting of my “Stannah” chair lift, by Darren and son, who I must say completed the job, very satisfactorily and left no plaster, residue, or dirt from their work in the several hours they were here at the above address.

On completion they also took great care to ensure that I was filly conversant and capable in the use of all controls of the ease in ascent and descent of unit.

Read more

Marie Thresh

Rented a stairlift

Dear Sir or Madam

Please find enclosed signed agreement, I am arranging a standing order with my bank today.

I would like to thank you for your exceptional service and communication.

Your workforce from representative, electrician and installation engineers were wonderful & efficient, kind, helpful and particularly sensitive.

Thank you so much

Marie Thresh

Read more

Mr & Mrs Desmond

Purchased a Reconditioned
Sent in a kind testimonial via email

Dear Sir

We bought a used Stannah stairlift off you and had it installed on the 1 May, Tuesday.

Would just like to say the Engineers who installed it Julian and Steve were very helpful and polite and very clean workmen and we are very pleased with the service we have received from you.

Yours faithfully

Mr &

Read more

Jean Windscheffel

Purchased a Reconditioned
Sent in a kind testimonial via email

Dear Sirs

The stairlift I recently ordered is installed and working.

I am delighted with the result and it is making life easier.

1. I must praise the workmen involved.  The electricians worked on repositioning the points, and 2.  The workmen who installed the stairlift.

I cannot praise them enough.  They left the stairs and hallway clean.

Read more

Mrs B Muscott

Purchased a Sarum

Dear Mr Stannah

I had my stair lift installed on the 25th of April.  It really is a blessing to me.

I am really writing to let you know how impressed I was with all that work for you, you must employ the best there is, all of them, Melvyn, the electrician, the carpenter and the gentleman that did the actual fitting were all so considerate and thoughtful and made me feel very comfortable.

Read more

Mr & Mrs Brooke

Purchased a Reconditioned
Sent in a kind testimonial via email

Dear Sirs

Many thanks for installing our stairlift on 26.03.12.

We are delighted and the installation was superb – not the slightest trace of upset, dust etc, and all completed before lunch.  Your installers were a model of what ‘workmen’ (for lack of a better term) should be.

Many thanks (from our legs)

Yours sincerely

Mike &

Read more

Barbara M De Ville

Purchased a straight stairlift

Dear Sirs

We are absolutely delighted with our stairlift and thank you all so much.

The Sales representative, Electrician and Fitter were so helpful and friendly, nothing was too much trouble.

We had excellent service from everyone and prompt response to our queries.

We can certainly recommend Stannah to everyone.

Thank you all.

Read more

Miss Iris Hearsey

Purchased a Starla
Sent a kind testimonial via email

Dear Mr Stannah

Thank you so much for my excellent stairlift which was installed so efficiently by Julian.

It is a great help to me and looks so very nice, the colour I chose myself and it really is so satisfactory, I’m thrilled with it.

Thank you for its installation.
Yours sincerely

Miss Iris Hearsey

Read more

Sylvia Eyre

Purchased a Reconditioned

Dear Mr Stannah

I would like to say how impressed I was with your Company, the installers were very polite and efficient and it has been a Godsend to me as my stairs are 90° and I have great trouble walking.

Yours sincerely

Sylvia Eyre

Read more

G.R. Dent

Purchased a Sarum

Dear Mr Stannah

Thank you for your letter of 3 February 2012.  I have waited for a week before writing to express my wife’s and my satisfaction with our stairlift.  Within three weeks of my discharge from hospital and decision to have a stairlift your sales representative had called, and the lift was installed, which we consider good service.

Read more

Mr L F Browne

Purchased a Reconditioned
Sent a k ind testimonial via email

Dear Patrick

Following the installation of a Chairlift at our property in Norwich, may I take this opportunity to thank you for the product and service we have received from your company.

After making the initial enquiry we arranged a home visit by your salesman who was helpful and honest.  The quotation was competitive yet fair for what I feel is a quality product.

Read more

J A Bell

Dear Sir

On behalf of my husband and I, I would like to congratulate your firm, and especially the workman Steve W, who installed the stairlift, he was most courteous and conscientious of his work also in being patient in explaining the workings and making sure we understood the using of it.  It was a pleasure to try it and exciting,

Read more

2011

K Rowlinson

Purchased a Reconditioned

Dear Mr Stannah

Ref your letter dated 21/12/11.

Your Installation Engineer did not leave a Customer Satisfaction form.

However I can state we are completely satisfied with our stairlift, and are already finding life much easier for my wife and myself.

I would also like to thank the two young men who installed the lift,

Read more

M.G Gowman

Purchased a Saxon

Dear Sirs

I have delayed completing and returning the enclosed questionnaire until the stairlift had undergone “sea trials”.

I am not given to hyperbole but the whole process of the installation from initial contact to satisfactory completion was undertaken by your people and the sub-contractor with consideration and efficiency and I would have no qualms about recommending Stannah to anyone who sought my opinion.

Read more

Theresa Donavan

Purchased a Saxon

Dear Mr Stannah

I am writing to express my appreciation of the really excellent service I received from your engineer who arrived to fit my parents stairlift (at the above address).

Steve arrived early (was waiting for me in fact), was personable, well informed and very professional.  He was really helpful in overcoming an issue re electrical sockets,

Read more

Mr & Mrs Courtier

Took out a rental plan.

Dear Sirs

Just a note to let you know how very impressed and pleased we have been with members of your company.  Yesterday, we had a Stannah stairlift installed; your surveyor, Mr Gerald Morgan and the installer, “Steve”, could not have been more helpful – the installation was carried out with a minimum of fuss.

We will be happy to recommend Stannah to any of our friends – you must be very proud of your whole team.

Read more

Mr A W R Wheeler

Purchased a Saxon

Dear Sirs

I would like to show my appreciation for the way your workers who installed my Stannah Saxon stairlift.  They were very efficient, left everywhere spotlessly clean and the work was done very quickly and would therefore like to thank them very much for their care and efficiency in their work.

Yours sincerely

Mr A W R Wheeler

Read more

Mr Ian McLaren

Purchased a Sarum

Dear Sir / Madam

May I take this opportunity to thank Stannah the company for installing a stair-lift for my use through Occup. Therapy.

Please thank the two fitters Chris and Aaron from Manchester for installing it and for cleaning up after they installed it which is such a rare thing these days.

Thanks again

Mr Ian McLaren

Read more

George Williams

Purchased a Sarum

Dear Mr Stannah

Your Newport Depot recently installed a Stannah stair lift at my house.

I would like to express my delight with the stair lift and to say how impressed I was with the way in which your engineers carried out such a prompt and efficient installation with the minimum of fuss.

Once again many congratulations.

Read more

Mr A.G.Fuller

Purchased a Reconditioned

Dear Mr Stannah

Thank you for your letter.
Since my first contact with your company and now having reached the final stage installation, I have been impressed by the courtesy and the efficiency of your staff.  Your installer Mr Wallace was extremely polite and efficient, and the operating instructions were most welcome, and enabled me to have the stair lift without difficulty.

Read more

Peter Teverson

Purchased a Saxon

 Dear Mr P Stannah

I thank you for your letter dated 25 July 2011, concerning the purchase of a stairlift.

I would like to thank you for the excellent service, right through from supplying the brochure to the final installation and it was all finished well within your stated time scale.

The customer satisfaction form has been completed and returned in the post.

Read more

Miss W.I. Bayly

Purchased a Reconditioned
Sent a kind testimonial via email

Dear Mr Stannah

Success!  Thank you so much for “waving your magic wand” so adroitly.  I now have my forest green upholstery, also the information “Users Guide” which arrived before your kind letter, for which many thanks.
I did mention to Jon how happy I am with my Stannah Stairlift, but I should like to take this opportunity to commend all of your Stannah team – from my initial contact at Andover. 

Read more

Mrs J.D.Holledge

Purchased a Reconditioned

Dear Mr Stannah

I am writing to say firstly how pleased I am with my lift! – But really to say how much we appreciated the efficiency and courtesy of your engineer.

We couldn’t have had more helpful workers.

Yours sincerely

Mrs J D Holledge

Read more

J.M.Cresswell

Purchased a Sarum

Dear Sir

Thank you for your letter dated 17 November 2011 and my apologies for not replying sooner.  Unfortunately your fitters did not leave a customer satisfaction form, but I would advise you that I am completely satisfied with the installation.  All involved from your Sales Advisor, Mr Peter Moore, office staff, through to your installation team were excellent in their dealings with me.

Read more

David Pickup

Purchased a Sofia

FAO Mr J Mowbray

I would like to thank particularly Vince Humble for the considerable time and effort he put into the pre installation part of the service at my mothers property at (address) in the middle of last year.  The design was complicated with a couple of half landings, the staircase narrow, newel posts to be cut down and installation was required on the open side of the staircase with only a couple of mm tolerance. 

Read more

Joyce P.Botterell

Purchased a Saxon

Dear Mr Stannah

Thank you for your letter of the 9th inst., and I have pleasure in confirming that your engineer installed our stairlift on Wednesday to our complete satisfaction.
We found that the engineer’s personality and approach to his job, was exactly right in as much as he was cheerful, polite and put us totally at ease. 

Read more

Mr Rowles

Purchased a Saxon

Just a letter to say how happy we are with the stairlift, and the whole process leading up to it being installed, everything was done in a outstanding way.  We couldn’t fault a single thing.  Each person that we came into contact with was very professional.

It has made something which was a challenge and a daily struggle become much easier.

Read more

Gordon Preston

Purchased a Saxon

Dear Mr Stannah

I am writing in response to your letter of 4 April addressed to my wife.  I was unfortunately in hospital when the stairlift installation was made and did not have the opportunity to meet your installation engineer.
We cannot trace the customer satisfaction form to which you refer, but, of you will kindly send one it will be completed and returned without delay.

Read more

Constance Cooper

Dear Mr Stannah

Thank you for your very nice follow up letter after fitting my chair lift last Saturday.

I am very pleased with the way it was fitted by your engineer, a most pleasant informed helpful person and am using it very easily indeed.  So simple no problems, it will be such a help for me.

Read more

J.D. Wilson

Purchased a Sofia

Dear Mr Stannah

Thank you for your letter of the 18th April, 2011.
I have completed the customer satisfaction form but I would like to bring to your attention the pleasure I had in meeting your Sales Consultant, Mr Peter Greenhalgh.  He appeared at my door immaculately dressed and conducted the whole sales process in a most pleasant and professional manner. 

Read more

Mr & Mrs Peever

Purchased a Sarum

Dear Mr Patrick Stannah

My wife & I have recently had a Sarum stairlift fitted on 15/4/2011.  We would like to thank you & your company for an excellent stairlift and fitting.

It has changed our lives completely & my wife is now completely independent, being able to go to the bathroom, bedrooms, having a shower as she hasn’t been able to get upstairs recently. 

Read more

Mrs Sue Ross on behalf of Mr Meakins

Purchased a Reconditioned

Dear Mr Higgins,

I am at a loss for words, to let you know what a relief and comfort you have brought to my family.

My great uncle (Mr Peter Meakins) is a very dear member of our family that has been struggling to maintain independence and quality of life that he should be allowed to have.

Read more

Pete Meakins

Purchased a Reconditioned

Dear Sir/Madam,

I wish to convey my gratitude and deep satisfaction to the people who called into my property to install a Stannah Stairlift on behalf of Calderdale Council.

Three members of your staff, called on me at different times, namely an electrician, a joiner and an installer/demonstrator. All of them went about their work quietly,

Read more

Nora Gauterin

Purchased a Reconditioned

Dear Sir

Thank you for writing to enquire about my recently acquired stairlift.  I have to say I am very pleased indeed with it, as it will prove very beneficial to me, since I am now 92 yrs of age, and quite badly afflicted with arthritis.

May I commend to you the people of your workforce who installed it. 

Read more

Mrs N Clarke

Purchased a Reconditioned

Dear Sir

I had a Stannah lift installed on Mar 14th.

I can’t cope with surveys, but wanted you to know that I am very satisfied with the lift and also with the gentleman who installed it.

I wonder how I ever managed without it.

Sincerely
Mrs N Clarke

Read more

G Marr

Purchased a Sofia

Dear Mr Stannah

Your customer satisfaction form is somehow lost but I would like to say how pleased I am with my Stannah Lift.  I was very pleased with the polite and efficient manner with which the whole exercise was carried out.  Thank you.

Yours sincerely

G Marr

Read more

Molly A. Collyer

Purchased a Saxon

Dear Mr Stannah,
Many thanks for your letter of the 11th February. To receive a personal letter from a director of so extensive and long established a firm is an old fashioned courtesy which my husband and I – born when manners mattered – appreciate very much!

Of course we realise that in these days such a large organisation could not be run without the use of all the impersonal electronic aids available.

Read more

Patrick Raleigh

Purchased a Saxon

Dear Sir,

We have recently had one of your stairlifts installed in our home, and it would be remiss of me if I did not write thanking the workmen for their kindness, cleanliness and expertise in their work and it is a pleasure in this day and age to do so.

Thanking you once again.

Yours sincerely.

Read more

Steven MacKenzie

Purchased a Sarum

Dear Mr Stannah

Thank you for your kind letter of 17 February.  I write to tell you that I have returned the satisfaction form and given you full marks for everything.

Your stairlift was installed 2 weeks ago and it has made a great difference to my life.  I turned 93 recently and now I can go up and down stairs at will,

Read more

C.J.Messer

Purchased a Saxon

Dear Mr Stannah

Thank you for your letter of 17 January 2011.

So far everything is entirely to our satisfaction.  The stairlift was quickly and efficiently installed and although we didn’t receive a customer satisfaction form I can confirm the stairlift has operated without any problems.  I’ve withdrawn all my reservations about having a stairlift.

Yours sincerely

C.J.Messer

Read more

Malcolm Tyson

Purchased a Sofia

Dear Mr Stannah

Very recently I bought a STANNAH STAIRLIFT, your ref 124503 of 18-10-2011.  I felt I must write to you in addition to having filled in a satisfaction report, the reason being it has been so refreshing to deal with a firm that appreciated what I call OLD FASHIONED VALUES, superb service with a first class product.

Read more

2010

Mrs Daniell

Purchased a Sofia

Dear Mr Stannah

I thank you for your letter of the 9th enclosing the warranty certificate and receipted invoice.  I must congratulate you not only on the actual stairlift but on your staff.

From the time I contacted Paul Stevens who explained everything and gave me a quote I was not pestered to place an order.

Read more

Mr Staton

Purchased a Sarum

Dear Sir

The purpose of my letter is to thank you for the service you have provided to me and my wife.  The stairlift is a fine piece of engineering and works perfectly; it runs as smooth as silk.

However, what I would like to stress is our appreciation of the help and kindness shown to us by all of your staff who we had the pleasure of coming in contact with throughout the whole of our negotiations and installation,

Read more

Mrs B. Roberts

Purchased a Saxon

Dear Sir

Thank you for sending me your Electrical contractors certificate.

I apologise for not writing to you sooner to tell you the installation of the stairlift has been wonderful for me and life is so much easier – thank you.

Please thank the two men concerned with fitting everything. They were kind and helpful and kept the house spotless!

Read more

Mrs S Jury

Purchased a Saxon

Dear Mr Stannah

A customer satisfaction form was not left by your engineer.

Everything was carried out to my complete satisfaction and I am indeed enjoying the benefits of a stairlift.  I would like to say I was extremely impressed with the speed, efficiency and excellent service of your staff and company.

Thank you

Yours sincerely

SV Jury (Mrs)

Read more

G Fry

Purchased a Sofia

Just a note to thank you for your letter dated 22nd July, 2010.

We are very pleased with the stairlift, as my Husband can now get up and down stairs without the struggle we’ve been having for weeks to get to bed and get up.  It is an absolute God send.  Should have had it fitted months ago.

Read more

Mrs Clark

Purchased a Sarum

Dear Mr P Stannah

Please accept my most sincere apologies for the delay in replying to your gracious letter of 20th October.  I have been rather indisposed – however thankfully, much better now.

I cannot recall receiving a customer satisfaction form – please blame no one – it may be my mistake, of so, then again I apologise.

Read more

Mr M Hall

Purchased a Saxon

A note to thank you and your organisation – I met your Consultant Mr McDonald on 24 Sept at the above with my sister Miss C M Hall.  I ordered then, your carpenter and electrician and installer concluded 1st Oct and Mr McDonald helped CMH understand the system better on 2.10.

Pretty good I think.

Sincerely

Michael Hall

Read more

Mr Plainer

Purchased a Reconditioned

Dear Sirs

On behalf of my wife and myself, I would like to sincerely thank your firm for the exemplary manner in which you handled the recent fitting, and then removal of a stairlift at my home.  Your excellent installers on both occasions were absolutely expert and quick.  Your lady on the phone (Tracy) was very friendly and extremely helpful. 

Read more

Mr & Mrs Lewis

Purchased a Solus

Dear Mr Stannah

I am writing to express our satisfaction with our new Stannah stairlift.
We travelled from Cardiff to your factory in Andover to see the various lifts available before making a decision.
Your staff were very helpful and Jay Norton who visited us a day later was also a credit to your firm.  The installation was done by a young man called Julian.

Read more

Mrs Davies

Purchased a Sofia

Dear Mr Stannah

Thank you for your letter of 27th October, following the installation of my new stairlift.  I am pleased to confirm that we are completely satisfied with the chair and really appreciate the benefit that it provides.

We are particularly grateful to Jo Passalacqua, the Sales Advisor, who was so helpful and carefully explained all aspects of the models available. 

Read more

Mr Smith

Purchesed a Sarum

Dear Sir

Last October 2010, I had a new Stannah stairlift fitted in my home.  The gentleman that represented your company was Mr Gilbert McDonald.

He was extremely professional and helpful in his advice and had a very pleasant manner.  Also, the engineers who completed the installation of the stairlift, these included carpenters, electricians and fitters,

Read more

Professor Peeling

Purchased a Sofia

Dear Chairman,

I am writing to commend your representatives who have recently been involved with the installation of a Stannah Chairlift at my home.

Their professionalism, efficiency and demeanour were a pleasure to experience and they are indeed a great credit to your company which has the highest reputation for the excellence of your product.

I felt that you should be made aware of this.

Read more

Mrs K Wellington

Purchased a Saxon

I would like to thank Stannah for putting in my stairlift, and for giving me back my independence in the comfort of my own home.  I am 72 years old and haven’t been able to climb the stairs for over 9-10 months, I can’t believe the difference a stairlift can make, but believe me it does it’s wonderful.

Please thank all staff involved and fitter who installed it thank you so much.

Read more

Mrs Jagger

Purchased a Sarum

Dear Mr Stannah

Thank you for your letter and invoice for the stairlift we had installed on 28/9/2010.

We were not given a customer satisfaction form to fill in.  However, we are delighted with our Stannah stairlift, which has made a wonderful difference to our full use of our home.  We shall certainly recommend Stannah to anyone we know who is considering a stairlift. 

Read more

S Farrington

Purchased a Saxon

Dear Sir

Thank you for your letter of Sept 23rd re my Stannah stairlift.

You mention the customer satisfaction survey.  However I was not given one.

I would like though to say I was very satisfied with the service I received throughout.  Starting with Peter Greenhalgh the Sales Consultant who also took time to speak to my son in Dorset and answer is queries on my behalf.

Read more

Mr A Scholes

Purchased a Reconditioned

Dear Sir

Thanks for your letter dated 29 June 2010 concerning stair lift we had installed on 28th June 2010.
The lift complies with everything your surveyor, Jo, described and my wife (90 years of age) and myself (92 years) think it is one of the finest things we have purchased for years.
So far, the lift works perfectly and we are so pleased with our choice.

Read more

Harold Gehlcken

Purchased a Reconditioned

Thank you for your letter of July 1st, 2010.  I am pleased I chose a Stannah stairlift in preference to a cheaper one from another firm.

I have been using it since it was fitted and am now able to sleep in my upstairs bedroom which I haven’t been able to do for the whole of this year and also I am able to use my bathroom.

Read more

Mr N May

Purchased a Reconditioned

Dear Sir / Madam

This letter is being written on behalf of my mother.

Just a word of thanks for the thorough and professional approach regarding the stairlift which was recently fitted to my mothers house.

I was in attendance when your salesman, Colin Norris, called on 14-6-10 and was most impressed with his sales approach. 

Read more

Mr & Mrs Chatfield

Purchased a Saxon

Dear Directors

Thank you for your letters of 1st and 23rd April 2010.

We have returned the questionnaire that was included with the instruction booklet, by separate post.

We are very satisfied with the stairlift and much impressed with all concerned with the installation – your Branch Manager at Crayford; and the comprehensiveness of the instuction booklet.

Read more

Mrs C. Jones

Purchased a Sofia

Dear Sir

Just a few lines to thank you to fitting our stair chair which we are very pleased with.

I would also like to thank the boys who worked to hard and clean I can recommend you to any one.

I have having points from my husband every time I use it getting better each time.

Read more

Mrs Cox

Purchased a Sarum

Dear Sir

I have recently had a Stannah stairlift installed, which I find a great asset, thanks to a Stevenage Borough Council Grant, also new bannisters had to be fitted.

I must congratulate the carpenters and the painter for their excellent workmanship.

Will you please pass this on to Steve Sharp, who made this all possible

Thank you

Yours sincerely

B Cox (Mrs)

Read more

Mrs R Doherty

Purchased a Sarum

To all employees of Stannah Stairlifts

A little thank you to you all for the wonderful service that was given on arranging and fitting of my stairlift.

I can’t believe the difference it has made to my everyday living, it has certainly made things easier for me.

Thank you to the men who fitted the lift.

Read more

2009

Mr Felce

Purchased a Reconditioned

Dear Mr Patrick Stannah

Thank you for your letter of 3rd instance which is appreciated.

I am very pleased to be able to report to you that the whole project, which was not one of the simplest installations, was carried out professionally and all involved were courteous and hard working completing the contract without a hitch.

Read more

Mr J Spencer

Purchased a Sofia

We are very pleased with our Sofia stairlift installed last Friday by your engineer, Mr Pluples; he did a first class job and was very helpful.  Your Sales Consult, Mr C Hannan equally went to a lot of trouble explaining all about stairlifts; both your colleagues gave us excellent services and we feel we shall benefit greatly, already I have been able to move downstairs during the day and dress normally and my wife has no longer to go up and down stairs many times a day.

Read more

Mr & Mrs Morphey

Purchased a Reconditioned

Dear Mr Stannah

May I please make the following comments regarding my recent purchase of a stair lift from your company.

My first contact by telephone was very good, your staff so helpful and explained in detail and answered every question.  Arrangement was made for a sales consultant to contact and visit.

Miss Jo Passalacqua came and how I envy you,

Read more

David Montgomery

Purchased a Saxon

I would like to take this opportunity, following our previous telephone call, to thank you for your re-scheduling of the installation of my “Stair Lift” at the above address.  And, I hope you can pass on my thanks to the “whole” of the Stannah team involved, the joiner, electricians, and not least the installation engineer, who all conducted there selves with complete professionalism,

Read more

Joan Mohn

Purchased a Saxon

On Tuesday April 28th one of your electricians came to install electric for a Stannah chair lift.

I would like to say he was an excellent work man – he was quick, quiet and was very good and I wish to give my sincere thanks to your firm for a good job well done.  And especially your electrician who cleaned up after himself –

Read more

Mrs Silvester

Purchased a Reconditioned

Dear Sirs

Many thanks for the stair lift its great!

I feel I must thank all the staff who installed it, right from the start the electrician carpenter and plumber were very polite and efficient:  I must confess that half way through the installation I was wishing I had not started it!
Anyway I need not have worried,

Read more

Jennifer Parker

Purchased a Siena

Just felt that I had to say a very big thank you to all of the Stannah staff.

From the initial phone call made by my daughter to ask about a stairlift everyone has been most helpful and nothing has been too much trouble.

It has been invaluable as I now have freedom to go up and downstairs without worrying.

Read more

Maurice H Wright M.B.E

Purchased a Starla
Sent in his kind testimonial via email

Dear Mr Stannah

Our stairlift has now been installed, and has been in constant use for over a week.

It is functioning well and is proving to be of immense help. It is a quality product.

Yes, I have completed the survey document and it is enclosed.

The survey in itself is insufficient to demonstrate the whole service function and customer care,

Read more

Chris Howell

Purchased a Starla
Sent a kind testimonial via email

The Equipment is second to none. The sales consultant was excellent. No hard sell and completely transparent. The installer was efficient and tidy, thorough and comprehensive in his knowledge of the product.

A five star service for a five star product.

Chris Howell

Read more

K Richardson

Purchased a Sofia

Dear Mr Stannah

I thought I would write to tell you of my good experience with Stannah’s service on the above contact.

My first contact with Stannah was in March when I took my mother, who is 91 and has great difficulty walking as a result of severe arthritis, to your site at Gateshead so that she could experience a stairlift at first hand and overcome her innate suspicion of them. 

Read more

Mr & Mrs Ridgley

Purchased a Sofia

Dear Sirs

We have recently had a stair lift installed by your Company, from the day I telephoned to make enquiries to completion was less than a week, we thank you for an excellent service.
It was really appreciated as my husband had a bad fall the previous week and was finding it very difficult to negotiate the stars.

Read more

David JW Vaudin & Dr Green

Purchased a Sarum

I enclose the completed Survey form following last week’s installation at Horndean.

I would also like to express both Dr Greens and my grateful thanks to your firm for their handling of the whole purchase and installation, but particularly to the installation engineers who we thought were wonderful.  Nothing was too much trouble and their care and attention to Dr Green’s questions and worries was way above the ‘Very satisfied’

Read more

Mrs Pryme

Purchased a Saxon

I just wanted to write and express my appreciation to you for the professional and prompt service that you provided in relation to installing the stairlift.

The process from start to finish was excellent from a Customer Service perspective and given my husband was reliant on a ‘quick installation date’, to enable him to return home from hospital following the fracture of his hip –

Read more

Enid J Masterson

Purchased a Sofia

I thank you for all the information re my stairlift, so this is just a little note to say I am already feeling the benefits.

I would like to thank Mr Chalkley and Nick your engineer for making everything go so smoothly, my son was also impressed.

No dreading now the thought of the stairs to climb (after the 10 o’clock news).

Read more

Mrs D.D. Taylor

Purchased a Saxon

Just a quick thank you for the excellent service you have just provided me with regarding the installation of my new stair lift.

From the initial contact by your customer service representative and subsequent visit by your Sales Consultant Mr Chris Hannan to the day of delivery and fitment by your installation engineer the service your company has provided has been excellent. 

Read more

Peter Marr on behalf of Mrs FM Leach

Sent a kind testimonial via email

I wish to put on record, on behalf of Mrs Leach, appreciation for the courteous and efficient way in which you processed the application and carried out the installation the stairlift.

At every stage of the process the matter was handled by your staff in a helpful and courteous manner, efficiently and carefully meeting all the time deadlines planned for the project.

Read more

Mr Fawke

Purchased a Sarum

On May 1st this year 2009 I had one of your stairlifts installed.  I give the utmost praise to the men that fitted it (Steve and Julian) with best professional pride.  I may add cleanliness and courtesy a job well done.

Yours sincerely

Mr Fawke

Read more

Mrs Mohn

Purchased a Saxon

On Tuesday May 5th John Moores installed a Stannah chair lift at the above address.  I would like to say how pleased we are with the chair and to say Mr Moores was one of the best workmen we have known.  He was on time and worked hard all the time he was here, and made a thorough job of cleaning when finished.

Read more

Mrs Catherine Glover

Purchased a Saxon

I felt I had to drop you a note to thank you for sending Keith to put my stairlift in on Friday 13.02.09.  He is a credit to you, I wish we had more hard working men like him.

I was a bit nervous of the lift at first, he was so nice, polite and understanding and now I love my stairlift,

Read more

Mrs Page

Purchased a Saxon

Thank you for sending me receipt for stairlifts, and I would like to thank you also, for the efficient way your colleagues worked hard to put my new stairlift in.

They did a very good job and I was very pleased.

I apologise for the late reply, but have been in hospital having an eye operation,

Read more

2008

Mr & Mrs Mclean

Purchased a Sarum

Just a note to say thank you for installing your model 260 stairlift at the above address on 3rd Nov 2008.

We are very pleased with all the stairlift features, especially the lovely ample sized chair, the upholstery and the controls.  The workmanship of the guide rails and their supports is also very neat.

Your engineers,

Read more

Mr Jennings

Purchased a Sarum

My Wife and I, write to express our gratitude and appreciation to everyone involved in the preparation,  delivery and installation on my new stairlift.

Please pass on our thanks to the salesman, carpenters, electrician and fitters who all arrived on time and were courteous and very efficient.

Their standard of work has been excellent and they all deserve recognition of this fact.

Read more

Mrs M. Roberts

Purchased a straight stairlift

On the 20th of this month, one of your engineers came to install a chair-lift in my home.

I am writing to say “Thank you” as your team of workers did a very efficient and clean job, in a very polite and caring manner.

Thank you

Yours sincerely

M Roberts

Read more

P Chamberlain

Purchased a Reconditioned

I would like to thank every one of your representatives for their outstanding service.  Stuart Thomson who came to show us the product and was so helpful in getting us an installation date.  Louis, the electrician, polite tidy and very efficient.  And on the ‘Big day’ Steve and ‘mate’ to fit our new ‘Stannah’ with care and professionalism.

It has changed my husbands life. 

Read more

Mr Friar

Purchased a Saxon

We have recently had a Stannah Stair lift installed and we would like to express our thanks to your staff, all of whom dealt with us in an excellent manner. The stair lift itself is working perfectly and after seeing and experiencing ours my wife’s sister […] has also had a Stannah installed and she too is very happy.

The cost was a little more than we had expected but we went to the market leaders,

Read more

Mrs Burton

Purchased Solus

Having enjoyed the use of my new ‘Solus’ stairlift for the past seven days, I wish to express how pleased I am, and certainly one of my better ‘investments’.

Please thank Mr. George Hughes for his expert skill and workmanship. It was certainly a pleasure to welcome him in to my home.

My thanks also to Sam the electrician for his neat work.

Read more

Mrs Chaimberlain

Purchased a Reconditioned

I would like to thank every one of your representatives for their outstanding service.  Stuart Thomson who came to show us the product and was so helpful in getting us an installation date.  Louis, the electrician, polite tidy and very efficient.  And on the ‘Big day’ Steve and ‘mate’ to fit our new ‘Stannah’ with care and professionalism.

It has changed my husbands life. 

Read more

Mrs Howlett

Purchased a Straight Stannah

On the 3rd Sept 08 a young engineer came to install the above no stairlift.

The reason for this letter is to congratulate you on the young man you sent. He was conscientious, kind, and very polite, in fact. Excellent in every aspect.

When he had left there wasn’t a speck of dust or dirt anywhere,

Read more

Mr & Mrs Collier

Purchased a Saxon

It is with much pleasure that my wife and I write to congratulate you on the stair lift and the team of men responsible for fitting it.

From the initial meeting with Mr. Greenhalgh, at which time he advised us of our requirements, through the electrical works, the joinery and followed by the efficient installation, we thank you.

Read more

Mrs W Magin

Purchased a Reconditioned

I would like you to know how much I appreciated the work of the two young men Darren and Scott, who installed my stairlift last Wednesday 8th October.  They were both courteous, kind and very pleasant!

I was amazed at their efficiency, speed and tidiness – what more can I say.  It was finished in around one and a half hours and they were a pleasure to have around! 

Read more

F.E. Walpole

Purchased a Saxon

I wish to thank you for the excellent service in the installation of my stairlift, it is much appreciated.

FE Walpole

Read more

Mrs Waring

Purchased a Solus

I am writing to say, “thank you,” for the speed and efficiency in dealing with our request for a stairlift. It has certainly made the job of going up and down the stairs a lot easier for my elderly mother.

The gentleman who installed the stairlift, George Hughes, even rang us the day before coming to confirm his time of arrival.

Read more

Mr M Power

Purchased a Stannah 260

I am writing on behalf of Mr Power who wishes to thank your company for the excellent service in provision of the Stannah 260.

We had previously quite an old secondhand Stannah which only travelled the straight run of stairs and now Mr Power is very smoothly elevated and to his delight (and much to need) turned to step off on the landing level.

Read more
×
MENU