Dear Mr. Stannah,
Thank you for your letter and enclosures dated 2nd July 2015
My wife and I are pleased to tell you that “Pegasus” – the winged horse carries us safely and sedately up and sown our staircase. He also delivers our laundry and various cleaning materials on request! He is extremely quiet and polite and we would recommend his relatives to other would-be customers.
Your engineers were very efficient, neat and tidy and left no mess.
The customer satisfaction form is complete and is on its way to you.
David E. Roberts