Dear Mr. Stannah

Thank you for you letter.

Unfortunately, the installer did not leave the customer satisfaction form to which you refer. Be assured, however, that I am delighted with my new stairlift and I cannot speak too highly of the standard of work and of all the help I was given by the various engineers involved.

Thank you all for giving an 89 year old a new lease of life!

Yours sincerely

Elaine Browne