Dear Mr Stannah
Thank you for your letter of the 18th April, 2011.
I have completed the customer satisfaction form but I would like to bring to your attention the pleasure I had in meeting your Sales Consultant, Mr Peter Greenhalgh. He appeared at my door immaculately dressed and conducted the whole sales process in a most pleasant and professional manner. He is a credit to himself and your company. This was by far the most pleasant and informative sales experience I have ever had.
I am totally satisfied with the complete service your company had provided.
J. D. Wilson