Dear Mr Stannah
Thank you for your letter of the 9th inst., and I have pleasure in confirming that your engineer installed our stairlift on Wednesday to our complete satisfaction.
We found that the engineer’s personality and approach to his job, was exactly right in as much as he was cheerful, polite and put us totally at ease. These attributed in circumstances where elderly or infirm customers are concerned are of utmost importance.
We are totally pleased with the lift and its installation has made our lives more comfortable, even after so short a period. No longer do I have to be pushed up the stairs by my dear husband, neither does he have to be on hand when I come down.
You mentioned a customer satisfaction form, but I do not seem to have this document. However, I declare herewith that the chairlift itself is of an extremely high quality, the upholstery is unobtrusive and the runner sits very neatly against the wall. The movement is smooth and stops are gentle, without jolting at all. We are totally pleased with the purchase, and having been told that we qualify for VAT exemption, was the cherry on the cake as we had been putting off getting a chairlift for over a year.
Your representative Mr. Steve Sharp was extremely nice and did his best to put us at ease when he called. He too, had just the right sense of humour to relieve any tension that could have been present should an elderly person be on their own.
All in all, thank you and your Staff for their attention and we look forward to the first yearly inspection, at your convenience, as well as years of comfortable use.