Dear Mr Stannah
I thought I would write to tell you of my good experience with Stannah’s service on the above contact.
My first contact with Stannah was in March when I took my mother, who is 91 and has great difficulty walking as a result of severe arthritis, to your site at Gateshead so that she could experience a stairlift at first hand and overcome her innate suspicion of them. We saw one of your supervisors who talked her through the stairlift operation with great sensitivity and understanding of her fears.
On 23rd July, a contract was placed with Stannah for a stairlift at her above address. The Contact in Stannah was Chris Mutch in Manchester. I asked him whether it would be possible to fit the lift during the week of the late summer public holiday to fit in with my own stay in Newcastle supervising building work at my mother’s house necessary before the lift could be installed.
In spite of the very short timeframe, Stannah managed to supply and fit the lift on the 4th September. The installation team was very good indeed and the installation was completed and my mother trained in its use without fuss. To everyone’s credit, she uses the lift frequently and without any difficulty.
Please pass on my thanks to all concerned.