Dear Sir,

Thank you for your letter of 29th May, and sorry for the delay in replying.

We are delighted with the lift and want to thank all your staff for their efficiency and friendliness, and for the outstanding service they gave us.

I have now completed your survey and can only say it was excellent in all aspects.

We will certainly recommend you to any of our friends who need a stairlift in the future.

Please pass on our thanks to all your staff.

Yours sincerely

Margaret Murray