Dear Mr Stannah
Our stairlift has now been installed, and has been in constant use for over a week.
It is functioning well and is proving to be of immense help. It is a quality product.
Yes, I have completed the survey document and it is enclosed.
The survey in itself is insufficient to demonstrate the whole service function and customer care, by members of your team who, individually and collectively, were instrumental in my deciding to chose Stannah.
My letter compliments and appreciates the sales consultant who came to the house and explained sensibly and clearly the choice of lifts and functions. Andy Moreton, Simon Proctor – great communicators, and the technician Chris Colton from Mansfield service who did a splendid job with the installation and clearly explained the how to use, and how it works et al:
These members of your team were a credit to Stannah and themselves.
It’s important for me that you do me the courtesy of passing on my customer satisfaction to these good people. Thank you.
The products of other stairlift providers were considered, but Stannah was the product of choice: made in UK: and you are exporting your products. I shall no problem in recommending your company.
Maurice H Wright M.B.E