Dear Mr Stannah,
Thank you for your letter of 27th May. My husband and I are delighted with our new stairlift.
We are extremely pleased that we chose to have one of your company’s stairlifts, and one of the reasons we went with Stannah was because you gave such a wide choice of colours. We have a lovely old oak staircase and did not want white rails as they would have stuck out “like a sore thumb”, but having them sprayed dark brown, the rails blend into the staircase very well, and the upholstery we chose fits with our colour scheme very nicely.
The men who fitted it were efficient and very polite, and were a pleasure to have in the house, and they left everything as clean as they found it.
We are really happy with our product and would recommend your company to any of our friends or family who feel the need for such an aid to old age. We have been treated with courtesy and efficiency from the word go, and the gentleman who called originally to measure up and give an estimate explained everything fully and did not pressure us in any way, like so many other companies do.
The whole experience was very efficient and easy from beginning to end and we would like to thank you and all the staff involved very much.