Dear Mr Stannah
Thank you for your letter.
We have already returned the customer satisfaction form, from which you will see that we are very pleased with our stairlift.
However, we were intending to write to you to express our great satisfaction with the whole installation. The friendliness and extreme efficiency of your installation team was outstanding. Nothing was left to chance, and great care was exercised to ensure that we were completely satisfied, complete with a telephone number to ring if there were any problems.
We would, without hesitation, recommend your company to any one thinking of installing a chairlift.
Yours sincerely Mr & Mrs Brown