Dear Ms Wilcock,
Removal of stairlift
Our stairlift was recently removed from the above property and I apologise that I forgot to return the enclosed key at the time.
I would like to say a huge thank you to your company. From quotation and installation to removal, I was so impressed with the professionalism and efficiency shown by every member of your staff that I dealt with. All of them were punctual, very polite, well presented and a pleasure to deal with.
I have already recommended your company and will continue to do so without hesitation.