Dear Ms Smith
The Stannah lift was duly installed and we wish to thank you and your company for this service.
We would particularly like to mention that the engineer, Mr Andy Wakefield did a fine job and was prompt, courteous and efficient. Please thank him sincerely on our behalf.
I have used the lift regularly ever since it was installed and have learned the various manoeuvres, which we have to observe, and we find it very satisfactory. Of course we have to be careful about the part that goes up and down at the bottom of the stairs but this is a small price to pay for the convenience we enjoy.
We know we can always ask for advice if necessary and we feel the need to disturb you will be very little.
Thanking you again